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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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11 Dec 2021, 01:51 PM | #1 |
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Trouble setting up FM with Outlook 365
I'm trying to set up my FM account with Outlook 365 on Windows 10 using the instructions here.
The process mostly proceeds as described, but not quite.
Any ideas out there for how to resolve this? |
11 Dec 2021, 03:05 PM | #2 |
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Join Date: May 2003
Location: mostly in Thailand
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Odd. Outlook 365 seems to be ignoring your selection to set up the account manually.
Aside from that, did you set up an app password, or try to use the main account password (which will not work). |
11 Dec 2021, 11:40 PM | #3 |
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Yes, I did set up a new app-specific password, right before trying to set up Outlook 365. I even created a 2nd new app-specific password, just in case somehow something went awry with the 1st one.
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12 Dec 2021, 11:54 AM | #4 |
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So, further digging & experimentation turns up this...
1. I was trying to set up Fastmail on a Windows 10 virtual machine via VMWare Fusion. This is what is not working. 2. If I use Outlook for Mac, I have no trouble setting up Fastmail and connecting via IMAP. Don't know what to make of this. I definitely have network access because I surf using a browser, connect to Windows Update, etc. |
12 Dec 2021, 01:11 PM | #5 | |
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Quote:
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13 Dec 2021, 01:10 AM | #6 |
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Well, late last night I installed Thunderbird on the VM, and I had no trouble setting TB up with FM using exactly the same credentials as failed with Outlook.
So, to conclude:
Given all this, I’m inclined to think the issue is with Outlook for Windows, not the VM. My next (and probably last) test will be trying to set up FM on my wife’s Windows 10 machine (native, not VM). If setting up FM on my wife’s machine works, I have absolutely no idea what conclusion to draw! |
13 Dec 2021, 11:36 PM | #7 |
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Setting up FM in Outlook 365 on my wife's (physical) PC also failed.
Seems to be an issue with Outlook and FM. |
14 Dec 2021, 12:10 AM | #8 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
If not, as I recall, there is a setting that suppresses testing the connection after setting it up, which then allows you to go in and edit it. I hope my memory is not playing tricks with me on this. |
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14 Dec 2021, 07:16 AM | #9 | |
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Quote:
Try this procedure:
Once the account is created go back the File and Account Settings for the new account and edit the Reply to address to whatever alias you want to use. Otherwise your FM login email will be used & exposed. |
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15 Dec 2021, 02:31 PM | #10 | |
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Quote:
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15 Dec 2021, 06:38 PM | #11 |
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A shot in the dark try port 587 and un tick SPA
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15 Dec 2021, 10:17 PM | #12 | |
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Quote:
The message you have entered is too short. Please lengthen your message to at least 10 characters. |
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16 Dec 2021, 12:07 PM | #13 |
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16 Dec 2021, 01:32 PM | #14 |
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16 Dec 2021, 01:39 PM | #15 |
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My server settings in Outlook for FM:
Incoming Mail: (imap.fastmail.com) remember password ticked. SSL/TLS, Port 993 For outgoing mail: (smtp.fastmail.com) SSL/TLS, port 465 Outgoing server needs authentication: ticked Use same as incoming mail selected |