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Old 5 Jan 2018, 02:10 AM   #1
unbob
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Join Date: Oct 2006
Posts: 77
How to recover account without phone/email?

A friend changed their FM password and somehow "screwed-up" and now cannot logon.

Unfortunately the recovery phone # is no longer valid and the recovery email is unknown. Yeah, stupido!

Does anyone know how to recover an account without a recovery phone or email? Thx, Rob
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Old 5 Jan 2018, 03:02 AM   #2
BritTim
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In the past, there was a standard procedure used by support before restoring access to an account in this situation. I believe this was extremely time consuming from a support viewpoint, and they now want you to use a recovery tool. https://www.fastmail.com/help/account/recovery.html. If you have tried the recovery tool, and cannot use it to regain access, you may be out of luck. I would suggest opening a support ticket explaining the situation, and see if they are sympathetic enough to help. Even if they are, you will need to be able to prove to their satisfaction that you are not engaged in a phishing attempt.
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Old 5 Jan 2018, 03:40 AM   #3
unbob
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Thank you! Yes, a support ticket has been opened and the old/new passwords were included!
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Old 29 Jan 2018, 07:16 PM   #4
DumbGuy
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Did your friend save their account's Master Recovery Code? Aside from 2FA options, which you noted are no longer valid, that MRC (or however it's actually termed) is meant for these kinds of situations.
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Old 31 Jan 2018, 11:44 AM   #5
n5bb
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Quote:
Originally Posted by DumbGuy View Post
Did your friend save their account's Master Recovery Code? Aside from 2FA options, which you noted are no longer valid, that MRC (or however it's actually termed) is meant for these kinds of situations.
Yes, this is the best method in such a case. Itís called the Recovery Code and you can see it on the Settings>Passwords & Security>Account Recovery section, below the recovery phone and recovery email area.

Bill
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