Runbox vs Fastmail Support?

pingme97 · 18 Jan 2010, 12:03 AM

I am thinking of paying for one of them. I know the feature comparison and both are good enough for my needs. I know when I checked fastmail few months/a year ago, they lagged behind runbox when it came to support. So my personal perception is, runbox has an edge when it comes to support but fastmail has an edge when it comes to UI/speed.

Would like to know if fastmail support has improved over the year

digp · 18 Jan 2010, 03:20 AM

I have found fastmail support reasonably good. Also if you know how, you can email rob and the others directly ...

n5bb · 18 Jan 2010, 11:09 AM

I'm very happy with Fastmail support.

Bill

hajonez · 18 Jan 2010, 03:15 PM

I can't vouch for Fastmail's support but I do know that Runbox's continues to be superb. I've had a Runbox account for nine years in February and one of the reasons I continue to use them is their personable but professional support.

Good luck with your decision!

- Henry

ankupan · 18 Jan 2010, 03:27 PM

FM is having good one.

ChinaLamb · 18 Jan 2010, 04:11 PM

Quote:

Originally Posted by ankupan

FM is having good one.

And Fastmail has a much more active forum.

Fastmail 22,000 threads 200,000 posts.
Runbox 5,000 threads 39,000 posts

marcus0263 · 20 Jan 2010, 02:29 AM

Well speaking from experience, FM service is good their support is sub par. While I still use them for a secondary service the times I have attempted contacting their support it takes on average 3 days for them to respond. That and it is not very useful

I had Runbox in the past for a couple of years, their support response and attention is good, much better than FM. For the record I left Runbox a couple of years back because they could not get their act together on providing reliable secure IMAP. But their support is very good and responsive, much better than FM.

Also I do not count forum support from customers as support, support is when you contact the company's "official" support department, not posting in user forums.

18 Jan 2010, 12:03 AM	#1
pingme97 Essential Contributor Join Date: Jul 2004 Posts: 427	Runbox vs Fastmail Support? I am thinking of paying for one of them. I know the feature comparison and both are good enough for my needs. I know when I checked fastmail few months/a year ago, they lagged behind runbox when it came to support. So my personal perception is, runbox has an edge when it comes to support but fastmail has an edge when it comes to UI/speed. Would like to know if fastmail support has improved over the year

18 Jan 2010, 03:20 AM	#2
digp Master of the @ Join Date: May 2003 Posts: 1,326	I have found fastmail support reasonably good. Also if you know how, you can email rob and the others directly ...

18 Jan 2010, 11:09 AM	#3
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	I'm very happy with Fastmail support. Bill

18 Jan 2010, 03:15 PM	#4
hajonez Cornerstone of the Community Join Date: Dec 2001 Location: Melbourne, Australia Posts: 727	I can't vouch for Fastmail's support but I do know that Runbox's continues to be superb. I've had a Runbox account for nine years in February and one of the reasons I continue to use them is their personable but professional support. Good luck with your decision! - Henry

18 Jan 2010, 03:27 PM	#5
ankupan Cornerstone of the Community Join Date: Apr 2004 Posts: 812	FM is having good one.

20 Jan 2010, 02:29 AM	#7
marcus0263 Cornerstone of the Community Join Date: Nov 2003 Location: Seattle Posts: 594	Well speaking from experience, FM service is good their support is sub par. While I still use them for a secondary service the times I have attempted contacting their support it takes on average 3 days for them to respond. That and it is not very useful I had Runbox in the past for a couple of years, their support response and attention is good, much better than FM. For the record I left Runbox a couple of years back because they could not get their act together on providing reliable secure IMAP. But their support is very good and responsive, much better than FM. Also I do not count forum support from customers as support, support is when you contact the company's "official" support department, not posting in user forums.