Cancelling fastmail account

guestee · 31 Dec 2001, 12:56 AM

Is there any feature to cancel a fastmail account? I wish to change my current username to another.

dartsmaster · 31 Dec 2001, 02:27 AM

I think you just need to email webmasterATfastmailDOTfm to request a change of username

ikxu · 31 Dec 2001, 05:49 AM

Yes, write to webmaster and ask them what you want done.
Jeremy and Rob are very good at accomodating requests if they can be accomodated.
Remember though that they are in Australia and they answer according to the time they are up.

ikxu

neerav · 31 Dec 2001, 06:34 AM

Quote:

Originally posted by ikxu
Remember though that they are in Australia and they answer according to the time they are up.

Which is approximately 26 hours of the day....

--Neerav

svl · 20 Jan 2002, 08:27 AM

...or is there in fastmail.fm something like "if you dont use your account for 60 days we will delete it!"???.. i really hate this

Jeremy Howard · 20 Jan 2002, 08:40 AM

No. We may add this for non-members in the future because there's a lot of inactive accounts at the moment. If we do we'll give plenty of warning and make sure we provide a mechanism to put an account "on hold" while you go on holiday or whatever.

piper · 22 Jan 2002, 08:13 PM

I'd have to agree. Jeremy and Rob as excellent when it comes to helping out. The replies are often in your inbox immediately.

If you do terminate unopened inboxes, Jeremy, how do you go about informing the owner? And what criterion do you use for cancelling accounts? Not checking? Not receiving mail? And how long should an account remain unused before you cancel it in the future?

Jeremy Howard · 22 Jan 2002, 09:07 PM

These are all open questions at this stage. "Unused" would almost certainly be based on logging in. Length of time may be around 60 days, but I'm not sure. Accounts over quota have to be cleaned up more quickly (currently the over-quota notification gives you a week to clean up the account, since most accounts over quota for over a week in the past have been accounts used to sign up for lots of big mailing lists and then forgetten).

All account notifications are sent to your FastMail.FM address and your backup email address (which you chose when you signed up, and can change by emailing webmasterATfastmailDOTfm).

piper · 23 Jan 2002, 07:11 AM

Does logging in require having to log in at the site, or can you track POP log ins?

Thanks so much!

Jeremy Howard · 23 Jan 2002, 07:14 AM

POP/IMAP/SMTP is fine.

31 Dec 2001, 12:56 AM	#1
guestee Junior Member Join Date: Dec 2001 Posts: 9	Cancelling fastmail account Is there any feature to cancel a fastmail account? I wish to change my current username to another.

31 Dec 2001, 05:49 AM	#3
ikxu Guest Join Date: Oct 2001 Posts: 400	I second it! Yes, write to webmaster and ask them what you want done. Jeremy and Rob are very good at accomodating requests if they can be accomodated. Remember though that they are in Australia and they answer according to the time they are up. ikxu

31 Dec 2001, 02:27 AM	#2
dartsmaster Member Join Date: Oct 2001 Location: England Posts: 39	I think you just need to email webmasterATfastmailDOTfm to request a change of username

20 Jan 2002, 08:27 AM	#5
svl Junior Member Join Date: Jan 2002 Posts: 8	...or is there in fastmail.fm something like "if you dont use your account for 60 days we will delete it!"???.. i really hate this

20 Jan 2002, 08:40 AM	#6
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	No. We may add this for non-members in the future because there's a lot of inactive accounts at the moment. If we do we'll give plenty of warning and make sure we provide a mechanism to put an account "on hold" while you go on holiday or whatever.

22 Jan 2002, 08:13 PM	#7
piper Junior Member Join Date: Apr 2001 Posts: 28	I'd have to agree. Jeremy and Rob as excellent when it comes to helping out. The replies are often in your inbox immediately. If you do terminate unopened inboxes, Jeremy, how do you go about informing the owner? And what criterion do you use for cancelling accounts? Not checking? Not receiving mail? And how long should an account remain unused before you cancel it in the future?

22 Jan 2002, 09:07 PM	#8
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	These are all open questions at this stage. "Unused" would almost certainly be based on logging in. Length of time may be around 60 days, but I'm not sure. Accounts over quota have to be cleaned up more quickly (currently the over-quota notification gives you a week to clean up the account, since most accounts over quota for over a week in the past have been accounts used to sign up for lots of big mailing lists and then forgetten). All account notifications are sent to your FastMail.FM address and your backup email address (which you chose when you signed up, and can change by emailing webmasterATfastmailDOTfm).

23 Jan 2002, 07:11 AM	#9
piper Junior Member Join Date: Apr 2001 Posts: 28	Does logging in require having to log in at the site, or can you track POP log ins? Thanks so much!

23 Jan 2002, 07:14 AM	#10
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	POP/IMAP/SMTP is fine.