Problems with Site?

bcook · 14 Dec 2002, 02:21 AM

This started yesterday afternoon. Over and over, when I would try to open an email I would get an error page something like this:

Not Found

The requested URL //~f7e7eca1c0a12a9b/ was not found on this server.

Today, I'm getting this more often than yesterday, although I'm able to move around sometimes. And today, I'm getting this error a lot when trying to login. I get the login screen, enter my info and click Login, and get this. Is it just me or is something going on?

bcook · 14 Dec 2002, 02:28 AM

I was just able to login and read a few emails, but now I am again having the problem. When I click on an email from the mailbox screen, I immediately get a "The page cannot be displayed" error page.

norbs · 14 Dec 2002, 02:34 AM

Hi, and welcome to the forum.

This sounds very odd, I don't think anyone else is having problems like this, so my guess is it may be a problem relating to your set-up.

Are you using a proxy server at all, and is your internet connection working ok for your other sites?

norbs · 14 Dec 2002, 02:44 AM

My first suggestion would be to clear the cache in your brower (if you need any help just post). And if that doesn't fix it, and if you are using windows, the output from fasttest can often be handy... if you could paste it here that would be great

bcook · 14 Dec 2002, 02:51 AM

I am being a proxy, but not having this problem with other sites. It works sometimes in Fastmail but not others. At this moment, I am able to open email but when I click the Reply button I get the Not Found kind of error reported first.

I didn't make any configuration changes just before this started happening yesterday. Today, after I had already experienced some of these problems (and some successes as well), I made several changes - installed 14 critical Windows/IE updates.

Just ran Fasttest (for the first time ever). Here are the results:

Top window:
Observations log
----------------

DNS Server 204.230.155.119 did not complete all tests
DNS Server 204.230.155.120 did not complete all tests
DNS Server 204.230.155.250 did not complete all tests
FastMail.FM IMAP test failed
FastMail.FM SMTP test failed
FastMail.FM Alternate SMTP test failed
Failed 21
Failed 22
Failed 23
Failed 70
Failed 443
Remote IP = 199.228.142.1

Diagnostic log
--------------

Windows version:
Windows NT/2k/XP
Major Version = 5
Minor Version = 0
Build Number = 2195
Platform ID = 2
CSDVersion = Service Pack 3

Web browser:
Browser = Program
Version =
Path = C:\

Mail client:
Mail client = OUTLOOK.EXE
Version = 9.0.0
Path = C:\Program Files\Microsoft Office\Office

Internet Connection:
Proxy

Current time:
13-Dec-2002 11:49:48

UTC Time:
13-Dec-2002 18:49:48

Your IP address:
204.230.155.186

Checking ICMP connectivity:
resolving 216.239.51.101
216.239.51.101 resolved to 216.239.51.101
Host 204.230.155.1 reports destination network unreachable.

Your DNS Servers:
204.230.155.119
204.230.155.120
204.230.155.250

DNS Server Results:

ZoneEdit DNS Test:

Trace skipped because no ICMP connectivity

FastMail.FM IMAP test:

FastMail.FM SMTP test:

FastMail.FM Alternate SMTP test:

FastMail.FM SMTP proxy test:

FastMail.FM HTTP test:
DOCUMENT_ROOT: /usr/local/apache2/htdocs
GATEWAY_INTERFACE: CGI/1.1
HTTP_ACCEPT: */*
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT_LANGUAGE: en-us
HTTP_HOST: 66.111.4.2
HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; NetCaptor 7.1.0 Beta 1)
HTTP_XPAD: zzzzzzzzzzzzzzzzzzzzzz, yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
PATH: /usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/X11R6/bin:/root/bin
REMOTE_ADDR: 199.228.142.1
REMOTE_PORT: 43787
REQUEST_METHOD: GET
SCRIPT_FILENAME: /usr/local/apache2/cgi-bin/testproxy.pl
SCRIPT_NAME: /cgi-bin/testproxy.pl
SCRIPT_URI: http://66.111.4.2/cgi-bin/testproxy.pl
SCRIPT_URL: /cgi-bin/testproxy.pl
SERVER_ADMIN: webmaster@fastmail.fm
SERVER_NAME: 66.111.4.2
SERVER_PORT: 80
SERVER_PROTOCOL: HTTP/1.1
SERVER_SIGNATURE:
SERVER_SOFTWARE: Apache/1.3.27 (Unix) mod_deflate/1.0.12 mod_accel/1.0.19 mod_ssl/2.8.12 OpenSSL/0.9.6b
UNIQUE_ID: PforiEJvBAIAABDLDHw
finished

pintsighs · 14 Dec 2002, 03:01 AM

I'm not even going to try to understand the FastTest output

, but have you tried the Account Problems link on the login page?

bcook · 14 Dec 2002, 03:06 AM

No, I hadn't thought to try that. I'm running it now, though.

Have just finished and logged in. Don't appear to be having problems at the moment, but that is consistent with previous observation - it works sometimes and then doesn't. Hopefully this has fixed it. After a little while, I'll post a follow-up here.

BTW, I haven't had any troubles using this Forum.

bcook · 14 Dec 2002, 03:09 AM

Now, already, I'm having the errors again. So I don't think the login problems processes fixed whatever is happening to me.

bcook · 14 Dec 2002, 04:46 AM

A couple of times when this is happening, and I'm using the
Back button to go back and then trying the action that failed again, I've gotten this strange message on my screen:

Oops, the page you were trying to go to does not exist! Maybe I deleted it by accident, or maybe you mistyped. Let's not argue ;-) Instead, you can head over to the main site and start looking from there.

Free Email Address Directory

norbs · 14 Dec 2002, 05:04 AM

OK, now that is really strange because that is the forum "404 error page not found" page..... for emailaddresses.com - all very weird...

Actually, generally you shouldn't use the back button on your browser when you are using FM - espcially if you are clicking secure log-in.... It will always produce an error, best to use the [ok] and [cancel] buttons in the top right.

I was actually just going to post to say that

Quote:

Your DNS Servers:
204.230.155.119
204.230.155.120
204.230.155.250

seems odd, especially as they all fail... someone who knows more than me about DNS might have to look at this.... unless its another old chestnut about ISP / user machine caching the old DNS.... As mentioned here : http://www.emaildiscussions.com/...&threadid=9568

bcook · 14 Dec 2002, 05:49 AM

Those are almost certainly domain name servers inside my company's firewall, so you shouldn't expect to "see" them. I don't usually log in secure, and when these pages are breaking, I have no choices but to try the back button or else close the browser and start all over.

And I'm having all kinds of problems, still.

norbs · 14 Dec 2002, 06:05 AM

hmmm, i am clean out of knowledge here.... the only thing i can think of is a browser / isp issue.... sorry

mcowger · 14 Dec 2002, 06:15 AM

Actually, I would bet it probably IS the proxy.

Proxies often have problems with dynamically generated pages, especially of those pages don 'look' like dynamic ones. For example, if I were to go to some site using dynamic pages, it might have a URL like this:

http://www.somesite.com/cgi-bin/me.cgi?something&some=somethingelse

This is easily recognized by proxies, and they will choose not to cache it. however, if it looks like this (like FM does it.)

http://imap.cc/mail2/~4e63662a49a5...blah

that looks more like a static page to a proxy, and it might choose to cache it, or decide its invalid and return a 404 to the browser.

Is there any chance you could try fastmail.fm without the proxy? That would be really good. Also, the FastCheck output would seem to indicate some pretty serious firewalling...potentially that would prevent you from using a mail client to test your FM connection as well?

--Matt

bcook · 14 Dec 2002, 06:34 AM

As far as I know, nothing about my proxy service changed yesterday, and I have been using Fastmail for months through it without any issues, so this all came up very suddenly. I suppose it is possible that something related to the proxy changed yesterday, but not that I know of or that is effecting other access.

That said, I only use Fastmail via the web interface from work. Or, really, from anywhere. I am set up to use it via IMAP through Outlook Express at home (no proxy) but never do. I can try it tonight, though, I guess, if that will help.

14 Dec 2002, 02:21 AM	#1
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	Problems with Site? This started yesterday afternoon. Over and over, when I would try to open an email I would get an error page something like this: Not Found The requested URL //~f7e7eca1c0a12a9b/ was not found on this server. Today, I'm getting this more often than yesterday, although I'm able to move around sometimes. And today, I'm getting this error a lot when trying to login. I get the login screen, enter my info and click Login, and get this. Is it just me or is something going on?

14 Dec 2002, 04:46 AM	#9
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	A couple of times when this is happening, and I'm using the Back button to go back and then trying the action that failed again, I've gotten this strange message on my screen: Oops, the page you were trying to go to does not exist! Maybe I deleted it by accident, or maybe you mistyped. Let's not argue ;-) Instead, you can head over to the main site and start looking from there. Free Email Address Directory Last edited by bcook : 14 Dec 2002 at 05:54 AM.

14 Dec 2002, 02:28 AM	#2
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	I was just able to login and read a few emails, but now I am again having the problem. When I click on an email from the mailbox screen, I immediately get a "The page cannot be displayed" error page.

14 Dec 2002, 02:34 AM	#3
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	Hi, and welcome to the forum. This sounds very odd, I don't think anyone else is having problems like this, so my guess is it may be a problem relating to your set-up. Are you using a proxy server at all, and is your internet connection working ok for your other sites?

14 Dec 2002, 02:44 AM	#4
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	My first suggestion would be to clear the cache in your brower (if you need any help just post). And if that doesn't fix it, and if you are using windows, the output from fasttest can often be handy... if you could paste it here that would be great

14 Dec 2002, 02:51 AM	#5
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	I am being a proxy, but not having this problem with other sites. It works sometimes in Fastmail but not others. At this moment, I am able to open email but when I click the Reply button I get the Not Found kind of error reported first. I didn't make any configuration changes just before this started happening yesterday. Today, after I had already experienced some of these problems (and some successes as well), I made several changes - installed 14 critical Windows/IE updates. Just ran Fasttest (for the first time ever). Here are the results: Top window: Observations log ---------------- DNS Server 204.230.155.119 did not complete all tests DNS Server 204.230.155.120 did not complete all tests DNS Server 204.230.155.250 did not complete all tests FastMail.FM IMAP test failed FastMail.FM SMTP test failed FastMail.FM Alternate SMTP test failed Failed 21 Failed 22 Failed 23 Failed 70 Failed 443 Remote IP = 199.228.142.1 Diagnostic log -------------- Windows version: Windows NT/2k/XP Major Version = 5 Minor Version = 0 Build Number = 2195 Platform ID = 2 CSDVersion = Service Pack 3 Web browser: Browser = Program Version = Path = C:\ Mail client: Mail client = OUTLOOK.EXE Version = 9.0.0 Path = C:\Program Files\Microsoft Office\Office Internet Connection: Proxy Current time: 13-Dec-2002 11:49:48 UTC Time: 13-Dec-2002 18:49:48 Your IP address: 204.230.155.186 Checking ICMP connectivity: resolving 216.239.51.101 216.239.51.101 resolved to 216.239.51.101 Host 204.230.155.1 reports destination network unreachable. Your DNS Servers: 204.230.155.119 204.230.155.120 204.230.155.250 DNS Server Results: ZoneEdit DNS Test: Trace skipped because no ICMP connectivity FastMail.FM IMAP test: FastMail.FM SMTP test: FastMail.FM Alternate SMTP test: FastMail.FM SMTP proxy test: FastMail.FM HTTP test: DOCUMENT_ROOT: /usr/local/apache2/htdocs GATEWAY_INTERFACE: CGI/1.1 HTTP_ACCEPT: / HTTP_ACCEPT_ENCODING: gzip, deflate HTTP_ACCEPT_LANGUAGE: en-us HTTP_HOST: 66.111.4.2 HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; NetCaptor 7.1.0 Beta 1) HTTP_XPAD: zzzzzzzzzzzzzzzzzzzzzz, yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy PATH: /usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/X11R6/bin:/root/bin REMOTE_ADDR: 199.228.142.1 REMOTE_PORT: 43787 REQUEST_METHOD: GET SCRIPT_FILENAME: /usr/local/apache2/cgi-bin/testproxy.pl SCRIPT_NAME: /cgi-bin/testproxy.pl SCRIPT_URI: http://66.111.4.2/cgi-bin/testproxy.pl SCRIPT_URL: /cgi-bin/testproxy.pl SERVER_ADMIN: webmaster@fastmail.fm SERVER_NAME: 66.111.4.2 SERVER_PORT: 80 SERVER_PROTOCOL: HTTP/1.1 SERVER_SIGNATURE: SERVER_SOFTWARE: Apache/1.3.27 (Unix) mod_deflate/1.0.12 mod_accel/1.0.19 mod_ssl/2.8.12 OpenSSL/0.9.6b UNIQUE_ID: PforiEJvBAIAABDLDHw finished

14 Dec 2002, 03:01 AM	#6
pintsighs Essential Contributor Join Date: Mar 2002 Location: Cambridge, UK Posts: 451	I'm not even going to try to understand the FastTest output , but have you tried the Account Problems link on the login page?

14 Dec 2002, 03:06 AM	#7
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	No, I hadn't thought to try that. I'm running it now, though. Have just finished and logged in. Don't appear to be having problems at the moment, but that is consistent with previous observation - it works sometimes and then doesn't. Hopefully this has fixed it. After a little while, I'll post a follow-up here. BTW, I haven't had any troubles using this Forum.

14 Dec 2002, 03:09 AM	#8
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	Now, already, I'm having the errors again. So I don't think the login problems processes fixed whatever is happening to me.

14 Dec 2002, 05:49 AM	#11
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	Those are almost certainly domain name servers inside my company's firewall, so you shouldn't expect to "see" them. I don't usually log in secure, and when these pages are breaking, I have no choices but to try the back button or else close the browser and start all over. And I'm having all kinds of problems, still.

14 Dec 2002, 06:05 AM	#12
norbs Essential Contributor Join Date: May 2002 Location: UK Posts: 435	hmmm, i am clean out of knowledge here.... the only thing i can think of is a browser / isp issue.... sorry

14 Dec 2002, 06:15 AM	#13
mcowger Cornerstone of the Community Join Date: Sep 2002 Location: SF, CA Posts: 700	Actually, I would bet it probably IS the proxy. Proxies often have problems with dynamically generated pages, especially of those pages don 'look' like dynamic ones. For example, if I were to go to some site using dynamic pages, it might have a URL like this: http://www.somesite.com/cgi-bin/me.cgi?something&some=somethingelse This is easily recognized by proxies, and they will choose not to cache it. however, if it looks like this (like FM does it.) http://imap.cc/mail2/~4e63662a49a5...blah that looks more like a static page to a proxy, and it might choose to cache it, or decide its invalid and return a 404 to the browser. Is there any chance you could try fastmail.fm without the proxy? That would be really good. Also, the FastCheck output would seem to indicate some pretty serious firewalling...potentially that would prevent you from using a mail client to test your FM connection as well? --Matt

14 Dec 2002, 06:34 AM	#14
bcook Member Join Date: Aug 2002 Location: Colorado Springs Posts: 38	As far as I know, nothing about my proxy service changed yesterday, and I have been using Fastmail for months through it without any issues, so this all came up very suddenly. I suppose it is possible that something related to the proxy changed yesterday, but not that I know of or that is effecting other access. That said, I only use Fastmail via the web interface from work. Or, really, from anywhere. I am set up to use it via IMAP through Outlook Express at home (no proxy) but never do. I can try it tonight, though, I guess, if that will help.