Combining/consolidating FM accounts

curvefan · 29 Nov 2009, 10:59 PM

I have two ad free accounts and two guest accounts and I am trying to combine them to make them more manageable.

I will probably have to move up to a full or enhanced account in order to do this but in the mean time I tried to combine one of my guest accounts into one of my ad free accounts using the consolidate feature and I get an error message saying that the accounts are on two different servers and that I needed to contact the web master.

I also tried to consolidate one guest account into the other guest account but got the same message.

Is there a way for me to combine some of my accounts before I decide to upgrade to a full or enhanced account?

Thanks guys.

Oops! Sorry about the spelling error in the thread title. Should be consolidating not consilidating.

**ReuvenNY** · 30 Nov 2009, 12:30 AM

Fixed spelling.
I suggest you contact FM support, they'll guide you in accomplishing the consolidation.

curvefan · 30 Nov 2009, 01:20 AM

Quote:

Originally Posted by ReuvenNY

Fixed spelling.
I suggest you contact FM support, they'll guide you in accomplishing the consolidation.

Thank you.

I thought this forum was where they handled most of their support issues. The one time I emailed support I never heard back from them. I assumed that this forum was the place to go for help.
I will try as you suggested.
Thanks again, and thanks for correcting my spelling error.

**ReuvenNY** · 30 Nov 2009, 01:22 AM

Indeed, this is the FM help forum, but when you have a very specific issue which has to do with your own settings, it's better to turn to FM tech support.

ChinaLamb · 1 Dec 2009, 08:39 AM

You can alternatively, find Rob Mueller on the forum member list and send him a private message.

Sorry you got confused about the difference between forums and technical support. Others have posted similar confusion.

29 Nov 2009, 10:59 PM	#1
curvefan Essential Contributor Join Date: Oct 2007 Posts: 498	Combining/consolidating FM accounts I have two ad free accounts and two guest accounts and I am trying to combine them to make them more manageable. I will probably have to move up to a full or enhanced account in order to do this but in the mean time I tried to combine one of my guest accounts into one of my ad free accounts using the consolidate feature and I get an error message saying that the accounts are on two different servers and that I needed to contact the web master. I also tried to consolidate one guest account into the other guest account but got the same message. Is there a way for me to combine some of my accounts before I decide to upgrade to a full or enhanced account? Thanks guys. Oops! Sorry about the spelling error in the thread title. Should be consolidating not consilidating.

30 Nov 2009, 12:30 AM	#2
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Fixed spelling. I suggest you contact FM support, they'll guide you in accomplishing the consolidation.

30 Nov 2009, 01:22 AM	#4
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Indeed, this is the FM help forum, but when you have a very specific issue which has to do with your own settings, it's better to turn to FM tech support.

1 Dec 2009, 08:39 AM	#5
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	You can alternatively, find Rob Mueller on the forum member list and send him a private message. Sorry you got confused about the difference between forums and technical support. Others have posted similar confusion.