SMTP behaving very badly today

/b/ · 17 Mar 2010, 05:41 AM

It's been bouncing up and down for the last few hours.

Is this going to resolve soon?

Why isn't there any information about this on the runbox status page?

Heike · 17 Mar 2010, 09:02 AM

Not a single email has come through since yesterday. It is annoying to say the least. Runbox team, please reply. What is going on?

dbowdley · 17 Mar 2010, 02:27 PM

Dear Heike,

Have you submitted a support ticket for this?

As it does not appear on the Service Status page it is likely that we are unaware of a general problem affecting users and therefore the problem might be specific to your account.

A support ticket is the best way to get this resolved.

David

/b/ · 17 Mar 2010, 07:41 PM

Quote:

Originally Posted by Heike

Not a single email has come through since yesterday. It is annoying to say the least. Runbox team, please reply. What is going on?

Hello Haike,

If you mean that you are not receiving any emails, then that's a different problem.

I was grousing about difficulties I was having, early on March 17 between midnight and 4am CET, of SOMETIMES not being able to send emails via smtp.runbox.com using mail client programs (Thunderbird, Eudora, Outlook, etc). The email would just sit in my outbox.

Throughtout this time I was able to send emails over the web via www.runbox.com, and I have been receiving all of my email just fine.

Everything seems to be working fine now!

DMW · 19 Mar 2010, 10:00 PM

I am also having SMTP problems. And until this morning, I didn't have POP functionality either for a little more than 24 hours.

I sure hope SMTP gets going again ASAP as it's a bit annoying (and very inconvenient) to have to log into the webmail interface just to respond to emails. I am using Thunderbird, by the way, but this problem is Runbox-related.

How do I submit a support ticket to get this addressed and resolved?

tomhab · 19 Mar 2010, 10:07 PM

Strange. Maybe these problems are intermittent, but SMTP seems fine here. A lot better than 6 months ago...

brian500 · 1 Apr 2010, 09:22 PM

The only regular scheduled (advertisement) mail I have whitelisted just started showing up. I had just signed up for it a month ago, so I was not positive that any had been sent. But one would think some would have. Didn't show up in SPAM either. Maybe killed as spam? Seems ok now.

On a related question: The message is now labeled as spam: "*SPAM* Sale Into Spring..." if it was in folder SPAM I would hit "Not spam" but I have it directed to another folder with a filter (set to -11 vs "my" spam delete filters which are -10). Any way to not have *SPAM* label on it? Not a big deal.
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great

17 Mar 2010, 05:41 AM	#1
/b/ Junior Member Join Date: Feb 2010 Location: Chocolate City USA Posts: 2	SMTP behaving very badly today It's been bouncing up and down for the last few hours. Is this going to resolve soon? Why isn't there any information about this on the runbox status page?

17 Mar 2010, 09:02 AM	#2
Heike Junior Member Join Date: Mar 2010 Posts: 1	Same here Not a single email has come through since yesterday. It is annoying to say the least. Runbox team, please reply. What is going on?

17 Mar 2010, 02:27 PM	#3
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Dear Heike, Have you submitted a support ticket for this? As it does not appear on the Service Status page it is likely that we are unaware of a general problem affecting users and therefore the problem might be specific to your account. A support ticket is the best way to get this resolved. David

19 Mar 2010, 10:00 PM	#5
DMW Junior Member Join Date: Mar 2010 Posts: 1	I am also having SMTP problems. And until this morning, I didn't have POP functionality either for a little more than 24 hours. I sure hope SMTP gets going again ASAP as it's a bit annoying (and very inconvenient) to have to log into the webmail interface just to respond to emails. I am using Thunderbird, by the way, but this problem is Runbox-related. How do I submit a support ticket to get this addressed and resolved?

19 Mar 2010, 10:07 PM	#6
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Strange. Maybe these problems are intermittent, but SMTP seems fine here. A lot better than 6 months ago...

1 Apr 2010, 09:22 PM	#7
brian500 Junior Member Join Date: Apr 2010 Posts: 1	The only regular scheduled (advertisement) mail I have whitelisted just started showing up. I had just signed up for it a month ago, so I was not positive that any had been sent. But one would think some would have. Didn't show up in SPAM either. Maybe killed as spam? Seems ok now. On a related question: The message is now labeled as spam: "SPAM Sale Into Spring..." if it was in folder SPAM I would hit "Not spam" but I have it directed to another folder with a filter (set to -11 vs "my" spam delete filters which are -10). Any way to not have SPAM label on it? Not a big deal. ________________________ great