is it ok to email gmx.net support?

slow · 27 Apr 2016, 04:53 AM

Is there a possibility they would cancel the account If I am not in germany. I've had the account for years but don't know if they support users outside of germany writing in english.

janusz · 27 Apr 2016, 07:03 PM

AFAIK the requirement is (and was??) that you have an address in Germany when opening an account. Ban on access from outside Germany would be ridiculous.

As to writing in English, they may or may not answer, as they may have a policy of doing business in English only.

slow · 27 Apr 2016, 10:45 PM

thank you for responding. I think I emailed them in the past to support@gmx.net. I have a free account. Now it seems the address is not active and they only have paid telephone options for support in that area of eu only.

Is there possibly a different address that's not on the site or a different way of contacting them.

I tried messaging gmx.com; I don't know if they support .net

David · 28 Apr 2016, 10:33 AM

Reading between the lines, I would suggest that you consider transitioning to another email provider, even if it is only for backup; that would be fairly easy to do, these days.

Zach · 3 May 2016, 06:57 AM

Quote:

Originally Posted by David

Reading between the lines, I would suggest that you consider transitioning to another email provider, even if it is only for backup; that would be fairly easy to do, these days.

Agreed, it's silly to stick with an email provider that makes it awkward for people who cross borders. This world is getting ever more interconnected so email providers need to get used to the idea of people moving about. Get yourself a Tutanota account - they're German but don't care if you use their service from abroad (unlike GMX, they don't have any annoying ads either)

27 Apr 2016, 04:53 AM	#1
slow Member Join Date: Jan 2002 Posts: 47	is it ok to email gmx.net support? Is there a possibility they would cancel the account If I am not in germany. I've had the account for years but don't know if they support users outside of germany writing in english. Last edited by slow : 27 Apr 2016 at 06:57 AM.

27 Apr 2016, 07:03 PM	#2
janusz The "e" in e-mail Join Date: Feb 2006 Location: EU Posts: 4,944	AFAIK the requirement is (and was??) that you have an address in Germany when opening an account. Ban on access from outside Germany would be ridiculous. As to writing in English, they may or may not answer, as they may have a policy of doing business in English only.

27 Apr 2016, 10:45 PM	#3
slow Member Join Date: Jan 2002 Posts: 47	thank you for responding. I think I emailed them in the past to support@gmx.net. I have a free account. Now it seems the address is not active and they only have paid telephone options for support in that area of eu only. Is there possibly a different address that's not on the site or a different way of contacting them. I tried messaging gmx.com; I don't know if they support .net

28 Apr 2016, 10:33 AM	#4
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Reading between the lines, I would suggest that you consider transitioning to another email provider, even if it is only for backup; that would be fairly easy to do, these days.