Not able to stay login if I send a new message.

David · 2 Jun 2015, 10:54 AM

If I login to Runbox and write a new message, And then click send, I am being logged out with a session expired notice. If I do login (and repeat the process) I am again being logged out - ad infinitum.

David · 2 Jun 2015, 11:20 AM

The problem now seems to have gone away, sigh.

adam1991 · 4 Jun 2015, 11:41 AM

And it's happening again right now, just started a little while ago.

amamea · 4 Jun 2015, 11:50 AM

same issue happening for me.

smithmb001 · 4 Jun 2015, 11:57 AM

Me too. Maybe some process interrupting the connections, e.g. backup or AV?

hajonez · 4 Jun 2015, 12:36 PM

I can confirm that this issue is definitely back. Based on Geir's response in the other thread, it seems to be caused by a connection problem between the database and web server. It sounds like they're working on coming up with a permanent fix. In the meantime, it might be worth copying any message you compose to the clipboard before clicking 'Send' in case you are logged out.

I'm confident they will be throwing their support resources at this so hopefully it will be resolved soon.

- Henry

David · 4 Jun 2015, 12:44 PM

I am now getting a 'wrong password or username' response (when I try to login) - but only sometimes.............

Geir · 4 Jun 2015, 04:11 PM

We apologize for this recurring problem -- we are still working to find out exactly what is happening to resolve it permanently.

- Geir

2 Jun 2015, 10:54 AM	#1
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Not able to stay login if I send a new message. If I login to Runbox and write a new message, And then click send, I am being logged out with a session expired notice. If I do login (and repeat the process) I am again being logged out - ad infinitum.

2 Jun 2015, 11:20 AM	#2
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	The problem now seems to have gone away, sigh.

4 Jun 2015, 11:41 AM	#3
adam1991 Senior Member Join Date: Dec 2009 Posts: 104	And it's happening again right now, just started a little while ago.

4 Jun 2015, 11:50 AM	#4
amamea Member Join Date: Mar 2002 Posts: 38	same issue happening for me.

4 Jun 2015, 11:57 AM	#5
smithmb001 Senior Member Join Date: May 2013 Posts: 162	Me too. Maybe some process interrupting the connections, e.g. backup or AV?

4 Jun 2015, 12:36 PM	#6
hajonez Cornerstone of the Community Join Date: Dec 2001 Location: Melbourne, Australia Posts: 727	I can confirm that this issue is definitely back. Based on Geir's response in the other thread, it seems to be caused by a connection problem between the database and web server. It sounds like they're working on coming up with a permanent fix. In the meantime, it might be worth copying any message you compose to the clipboard before clicking 'Send' in case you are logged out. I'm confident they will be throwing their support resources at this so hopefully it will be resolved soon. - Henry

4 Jun 2015, 12:44 PM	#7
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	I am now getting a 'wrong password or username' response (when I try to login) - but only sometimes.............

4 Jun 2015, 04:11 PM	#8
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We apologize for this recurring problem -- we are still working to find out exactly what is happening to resolve it permanently. - Geir