CalDav Sync and Online Support

pjroutledge · 29 Mar 2016, 05:40 AM

My (external) calendar doesn't sync anymore.

I tried raising a support ticket, but the online form is demanding that I verify that I'm a human without providing any means of doing so! (I'm using the current Firefox browser on Windows 7.)

So, I'm stuck with a calendar that doesn't sync and no way of reporting the problem.

Any suggestions?

Pfolson · 29 Mar 2016, 07:04 AM

Is there no check box next to the "Verify" prompt?

Those check boxes throw me every time. I'm looking for an equation to solve or a strange-looking word to type in, but all I have to do is check the box.

pjroutledge · 29 Mar 2016, 11:05 AM

Well, thanks for the help.

As it happens I went back to submit the support ticket (again using Firefox, but this time in a 'private window' and the Captcha worked. It now appears on the actual form submission page.

I didn't get to see the check box you refer to, as the submission was successful.

Then I tried something that hadn't been obvious (to me) and I think I've fixed the problem, so I've cancelled the support request.

In case anybody else has the same problem, it was simply a case that the Calendar I was syncing had many calendar items with 'Category' tags, and the Fastmail Calendar seems to treat these as separate calendars. As I had not 'Add'ed them, ie selected them for syncing, they were not being displayed. They were appearing in a list under the main/parent Calendar, but I hadn't realised that they need to be selected (by clicking the 'Add' button next to them).

29 Mar 2016, 05:40 AM	#1
pjroutledge Senior Member Join Date: Jan 2010 Location: Melbourne, Oz Posts: 130	CalDav Sync and Online Support My (external) calendar doesn't sync anymore. I tried raising a support ticket, but the online form is demanding that I verify that I'm a human without providing any means of doing so! (I'm using the current Firefox browser on Windows 7.) So, I'm stuck with a calendar that doesn't sync and no way of reporting the problem. Any suggestions?

29 Mar 2016, 11:05 AM	#3
pjroutledge Senior Member Join Date: Jan 2010 Location: Melbourne, Oz Posts: 130	Fixed now Well, thanks for the help. As it happens I went back to submit the support ticket (again using Firefox, but this time in a 'private window' and the Captcha worked. It now appears on the actual form submission page. I didn't get to see the check box you refer to, as the submission was successful. Then I tried something that hadn't been obvious (to me) and I think I've fixed the problem, so I've cancelled the support request. In case anybody else has the same problem, it was simply a case that the Calendar I was syncing had many calendar items with 'Category' tags, and the Fastmail Calendar seems to treat these as separate calendars. As I had not 'Add'ed them, ie selected them for syncing, they were not being displayed. They were appearing in a list under the main/parent Calendar, but I hadn't realised that they need to be selected (by clicking the 'Add' button next to them).

29 Mar 2016, 07:04 AM	#2
Pfolson Essential Contributor Join Date: Apr 2010 Posts: 490	Is there no check box next to the "Verify" prompt? Those check boxes throw me every time. I'm looking for an equation to solve or a strange-looking word to type in, but all I have to do is check the box.