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Old 31 May 2015, 01:42 PM   #16
Just Bill
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Join Date: Jan 2013
Posts: 192
Quote:
Originally Posted by jeffpan View Post
I have been using their private type for a trial.
what I am not satisfied is that this type doesn't support active sync, only business and business office types support that.
I found their business class email to be quite affordable, so I chose it. I'm completely satisfied.
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Old 5 May 2020, 04:14 AM   #17
FredOnline
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Join Date: Apr 2011
Location: Manchester UK
Posts: 2,330
30% Off All Private Email Plans

Quote:
Make sure you're better connected to customers, colleagues, and everyone else that really counts and celebrate Private Email's 9th birthday too. Get 30% off all plans with promo code PEbday30 until May 10th.
https://www.namecheap.com/hosting/email/
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Old 5 May 2020, 07:53 AM   #18
TenFour
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Join Date: Feb 2017
Posts: 787
Namecheap's Private Email is a bit of a "sleeper" around here. Quite good for the money, starting at only about $12 a year. Nothing amazing, but I found it reliable, trouble free, and easy to set up with your domain hosted at Namecheap.
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Old 5 May 2020, 11:39 PM   #19
SideshowBob
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Join Date: Jan 2017
Posts: 144
I think people may have been put off by the fact that, until recently, the basic account only allowed one alias. I think it may have been possible to create a catchall alias but that's likely to get a lot of spam.

It's gone up to 10 now, which is more reasonable .
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Old 19 Jun 2020, 05:18 AM   #20
pandas
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Join Date: Jun 2020
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Does their 2FA support app passwords? From their docs, it looks like if you enable 2FA then you lost IMAP support.
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Old 24 Jun 2020, 06:59 AM   #21
SideshowBob
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Quote:
Originally Posted by pandas View Post
Does their 2FA support app passwords? From their docs, it looks like if you enable 2FA then you lost IMAP support.
I think that's probably right. I'm in the middle of a trial and I asked their customer support live chat about this. I couldn't really get a straight answer, but I was told that they don't recommend IMAP in combination with webmail 2FA. I was told I might get logged out. After pushing him a bit I think he meant be unable to authenticate.

What makes this worse is that the 10 aliases I mentioned previously can't be used to compose an email in webmail. You need an external mail client if you want to send mail from them.
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Old 24 Jun 2020, 07:28 PM   #22
TenFour
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Posts: 787
A bit OT, but we really need to move to better security systems for email and other important online accounts. I really wonder if having 2FA via SMS makes us less secure than just a long random password. The reason being there have been so many hacks of phone numbers recently, including many high-profile ones. Even when companies allow some other 2FA method, like an authenticator app or a security key, they often demand you have a phone number as a backup via SMS. That seems like it might defeat the security of the other methods. End of rant.
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Old 13 Jul 2020, 02:20 AM   #23
da_xanadu
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Join Date: Apr 2002
Posts: 30
Signed up their email service, mixed experience so far

Just signed up for their email service about a week ago, so far the experience has been mixed.

I initially went for their Starter plan (about $9.5/year currently as an initial signup promotion). Then a few hours later I realized the plan does not support ActiveSync whereas the Pro Plan (currently $22.0/year as an initial signup promotion) is advertised as supporting ActiveSync). So I checked the upgrade option and found that you would have to pay $22.0 to upgrade to the Pro plan, instead of paying only the difference. I talked with customer support via their Chat and requested that since paying for the difference was not an option, if I could cancel the Starter plan and purchase the Pro plan subsequently. The answer was no, according to Terms of Service one cannot cancel an email service purchase However, the customer service rep said he could make an exception for me. I ended up getting refunded and purchased the Pro Plan. So customer service seems quite good.

With the Pro plan purchased, I began to configure my account for Outlook for Android using the advertised ActiveSync feature but was greeted with request to reenter my password even though the password was correct. Talked with customer support again. The customer service rep then told me that "ActiveSync is currently not working" and that they were working on the issue but there's no ETA in terms of fix. I was quite disappointed. I told the customer service rep they should have a prominent note on their website so one could be informed before buying their Pro plan with a plan to use their ActiveSync feature.

Overall impression so far:

- Customer support is good. The chat function is always responsive (about one-two minutes wait before a customer rep becomes available). Customer reps are courteous and helpful and patient.
- Domain based email is straight forward and simple to setup if you have your domain hosted by Namecheap
- Guides and instructions are abundant and well written.
- Price seems reasonable

What's bad: Not impressed that they do not inform potential customers about important advertised feature currently not working
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Old 14 Jul 2020, 01:02 AM   #24
da_xanadu
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Posts: 30
Update: ActiveSync Working in Outlook Desktop

ActiveSync appears to be working in Outlook desktop under Windows 7, but still no go for Outlook Android 10.
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