|
Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
|
Thread Tools |
8 Jun 2011, 08:22 AM | #1 |
Junior Member
Join Date: Nov 2005
Location: Houston TX
Posts: 20
|
Auto-complete
This is so weird to me, when I first started using the service, auto-complete worked great in the subject field, the 'to" field and "from" field, now it doesn't work anywhere, and I don't even see it in preferences anymore. I would like for it to function in as many spots as possible. Can anyone help me with this?
|
8 Jun 2011, 04:02 PM | #2 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Hi Eric,
We started discussing this question when you posted in another thread here (scroll down towards the bottom to see your original post): http://www.emaildiscussions.com/showthread.php?t=61727 If you need more help just ask. Dave |
9 Jun 2011, 11:38 AM | #3 |
Junior Member
Join Date: Nov 2005
Location: Houston TX
Posts: 20
|
Re: Auto-complete question
Thanks, I didn't know that anyone had seen my previous post about it, sorry for posting again. So now I know why it isn't in preferences anymore, but still, the feature isn't working for me in any fields, and I just can't figure out why.
Thanks very much, Eric |
9 Jun 2011, 05:50 PM | #4 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Hi Eric,
It would be helpful to know a bit about what operating system and browser you are using, and which version of Runbox Mail Manager as there are a few. That way we can try to replicate the problem and then find a solution. Dave |
10 Jun 2011, 05:45 AM | #5 |
Junior Member
Join Date: Nov 2005
Location: Houston TX
Posts: 20
|
Re: Auto-complete
My operating system is Windows 7 64-bit, Firefox 5 for the browser, and Rubox 5 enhanced.
Thanks again, Eric |
11 Jun 2011, 04:08 PM | #6 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Thanks ericd,
Do you mean Firefox 4? I suggest you submit a support ticket so that someone can keep an eye on this problem and try to replicate it. By submitting a ticket it goes in to the official list of issues that customers have raised and can be quantified. You can submit support tickets here, or by email: https://support.runbox.com/ I will also ask the team more generally about this problem in case someone has come across this before and knows the solution. Dave |
13 Jun 2011, 02:16 AM | #7 |
Cornerstone of the Community
Join Date: Sep 2005
Location: Oslo, Norway
Posts: 555
Representative of:
Runbox.com |
Try a full browwser refresh when its not working (CTRL + F5) or delete temporary internet files.
Also test with Google Chrome to see if it works for you there. Kim |