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Old 16 Aug 2020, 04:28 AM   #1
alexu2007
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Tutanota down

Their website and their email service are down. Downtime started about 4 hours ago (around 2 PM GMT).

I checked with https://downforeveryoneorjustme.com/tutanota.com and it shows:

Quote:
Tutanota.com Status
Is tutanota.com down right now?
It's not just you! tutanota.com is down.
From their Twitter:

Quote:
We are currently facing a downtime. We are actively working on this. Sorry for any inconvenience!
6:22 PM Aug 15, 2020
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Old 16 Aug 2020, 04:55 AM   #2
ioneja
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Thanks, and here's the current Reddit thread about it:

https://www.reddit.com/r/tutanota/co...tutanota_down/
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Old 16 Aug 2020, 05:50 AM   #3
ioneja
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Seems like it's back up

EDIT: I guess not. The main website is up, but the email server itself still seems down.

Last edited by ioneja : 16 Aug 2020 at 05:58 AM.
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Old 16 Aug 2020, 06:02 AM   #4
evfrson
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This is a big downtime 4 hours and counting I think.
It's up and down which could possibly be a DDOS ?
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Old 16 Aug 2020, 06:06 AM   #5
ioneja
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Yeah, will be interesting to see how they handle this. No further updates on Twitter or Reddit from them yet either. When FastMail had big downtimes in the past, they would give detailed reports of exactly what happened. Always appreciated that. I hope Tutanota will do that for this outage.

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Originally Posted by evfrson View Post
It's up and down which could possibly be a DDOS ?
My guess too
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Old 16 Aug 2020, 06:08 AM   #6
evfrson
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Changing my password as soon as I get back in as a precaution.
I hope they give us a straight answer and don't try to fob us off with BS.
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Old 16 Aug 2020, 06:09 AM   #7
ioneja
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Quote:
Originally Posted by evfrson View Post
Changing my password as soon as I get back in as a precaution.
lol, had exact same thought
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Old 16 Aug 2020, 06:12 AM   #8
evfrson
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I haven't got 2FA enabled but I archived off all my emails and contacts yesterday so the account is empty at the moment luckily.
I wasn't really using it for anything that important so I am relaxed about it atm.
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Old 16 Aug 2020, 06:15 AM   #9
evfrson
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Really disappointed about lack of updates on Twitter or elsewhere.
They must be really embarrassed and worried because I think they will be losing quite a few customers over this.
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Old 16 Aug 2020, 06:16 AM   #10
evfrson
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They just updated Twitter it is a DDOS.
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Old 16 Aug 2020, 06:17 AM   #11
ioneja
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I'm also not stressing out, but I am relieved I didn't move some important domains over to them yet. But no 2FA?!?! Well, may I suggest putting that on your todo list?

I think these are the growing pains of a relatively young service, I'm not worried yet. But I do think they need to post an update about what's going on. I don't see anything official other than the first tweet acknowledging the downtime.

EDIT: I see the twitter update now.. thanks for the heads up
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Old 16 Aug 2020, 09:00 AM   #12
ioneja
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Looks like we're getting on 7h+, that's pretty frustrating. I think they're going to lose some customers. They need to be communicating better.
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Old 16 Aug 2020, 09:23 AM   #13
ioneja
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And actually, if I had any important business domains hosted with Tutanota, I'd already be migrating those domains over to another email provider right now and contacting clients to resend any urgent emails once the DNS replicates, or at least contact clients to let them know a backup email address. At least until we see how this all pans out in the end. Thank goodness I haven't put anything critical on Tutanota yet.

Over 7 hours of business email downtime would not be acceptable to me with important domains. And even for personal email it's starting to become an issue for me. So far in my relationship with Tutanota, I've mainly been testing them with a paid account, and I really have started liking the service. But this lack of communication is not working for me. Two tweets doesn't cut it for this length of outage so far. I get that they are in the middle of the attack right now, but seriously, leaving their users with so little information is going to damage their business. The Reddit thread already has some pretty upset users. I really want to like these guys, but I think this trial by fire is showing some weaknesses that they will need to address, and not just in their DoS mitigation efforts, but also in their customer service and communications.
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Old 16 Aug 2020, 11:03 AM   #14
ioneja
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Seems to be up now
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Old 16 Aug 2020, 11:06 AM   #15
alexu2007
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The webmail is up. However I cannot open the emails. If I click on any email from the left list, in the right pane the message fail to load, it's showing the animated loading sign but the message body is not displayed.
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