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Old 1 Jun 2018, 11:52 PM   #1
NJSS
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Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,185
Replying to an email from one's own domain is blocked

In the last day it has become impossible to reply to an email sent to my domain, using the email address on the incoming email.

To illustrate I send out an email to mybank; the email address from which I send the email is mybank@mydomain.com.

To date when I receive an incoming email sent by my bank to mybank@mydomain.com I would reply from FM & the originators email address would be shown as mybank@mydomain.com.

This no longer happens, the originator is shown as my FM address, which I never give to anyone - HELP please.

NJSS
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Old 2 Jun 2018, 08:17 AM   #2
BritTim
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Join Date: May 2003
Location: mostly in Thailand
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Go to Settings and check out what you see under Identities and fetch. In the Send Mail as section, you should have an Identity set up for 'mybank@mydomain.com'. Note that if you have many different addresses of 'mydomaon.com' that you sometimes send from, you can create a wildcard Identity ('*@mydomain.com') rather than many individual ones.

Also, if you use an external mail client (such as your phone's mail client) to reply to messages, ensure that 'Force all emails sent through third party email clients to come from this address' is not checked.
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Old 2 Jun 2018, 04:23 PM   #3
Terry
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Go to setting then preference, look down the bottom of the page for reply from the same account the message is sent from, tick that box.
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Old 2 Jun 2018, 04:48 PM   #4
NJSS
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Many thanks Terry & BritTim

I have probably 300 or so email addresses at my domain; for Amazon, Waitrose, M+S & every other supplier with whom I communicate. None of them have been set up separately, although I, of course, have the wildcard *@mydomain.com.

What has happened is that there has been a sudden change in how things work. I guess FM have done something & will have to take it up with them.

I was hoping someone else might have noticed this.

Thanks again.

NJSS
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Old 2 Jun 2018, 04:54 PM   #5
Terry
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I did away with the wild card as I got lots of spam.

Last edited by Terry : 2 Jun 2018 at 05:14 PM.
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Old 2 Jun 2018, 05:51 PM   #6
BritTim
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Join Date: May 2003
Location: mostly in Thailand
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There is one other setting that might be implicated in what you see. There is an advanced Folder setting that allows you to override the Default Identity used when replying to messages in a folder. Perhaps, you can resolve your problem by setting this to your wildcard Identity for your domain in the folder where you receive the messages in question.
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Old 3 Jun 2018, 12:50 AM   #7
Grhm
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Join Date: Mar 2007
Location: UK
Posts: 109
I use a similar system, using a different address for each person or entity with which I communicate, often inventing them on-the-fly when needed.
Everything seems to be working as usual today... but I have never found it to work the way you describe.
When replying to mail sent to an address for which I have no identity (caught by the catch-all) Fastmail has always used the default address as the 'from' address rather than the address to which the mail was sent.
This can be changed before sending by selecting the catch-all address from the 'from' drop-down and typing in the desired address.
You can guard against inadvertently revealing your main FM address by setting the default 'from' address to be something you have never used, but which is different from your main FM address: If you inadvertently send from that address it's no big deal, you can just change the default to something else.
By the way, in case you didn't know, the catch-all *.yrdomain.com catches mail sent to arbitraryname@arbitrarysubdomain.yrdomain.com as well as to arbitraryname@yrdomain.com ...which vastly increases the range of addresses you can use.

P.S. Please keep us informed. If there's a reliable way, short of setting up a separate identity for each address you give out, to make Fastmail always use the received-at address as the 'from' address of any reply, then that would be fantastically useful.

Last edited by Grhm : 3 Jun 2018 at 08:25 AM. Reason: Minor re-wording for clarity; added a P.S.
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