Fastmail bouncing forwarded email because of spamhaus blacklisting. Anything I can do

[Misha]

Hi! I have an email address (hosted at a domain I do not own, web.net) which forwards to my fastmail account.

As of this morning: When email tries to forward from MYADDRESS@web.net to MYADDRESS@fastmail.fm, the message bounces. The reason seems to be that a server at web.net is listed in a spamhaus blacklist.

I’ve contacted the folks at web.net to see if they can do anything about this.

Is there anything that can be done on the fastmail side? Anything I can do or contact fastmail about?

(As near as I can tell, the servers at web.net aren’t listed on any other blacklists. When I send a message using the web.net servers to the spam-checking service at www.mail-tester.com , it comes up clean other than the spamhaus listing. It seems a little aggressive to me to bounce emails entirely based on just one blacklist listing, but I’m no expert on this...)

[Misha]

Here is the message people get when they send an email to MYADDRESS@web.net:

This is the mail system at host kirsten.web.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<MYADDRESS@fastmail.fm> (expanded from <MYADDRESS@web.net>): host
in1-smtp.messagingengine.com[66.111.4.71] said: 554 5.7.1 Service
unavailable; Client host [208.76.105.156] blocked using
xbl.spamhaus.org.rbl.local; http://www.spamhaus.org/query/ip/208.76.105.156
(in reply to RCPT TO command)

Final-Recipient: rfc822; MYADDRESS@fastmail.fm
Original-Recipient: rfc822; MYADDRESS@web.net
Action: failed
Status: 5.7.1
Remote-MTA: dns; in1-smtp.messagingengine.com
Diagnostic-Code: smtp; 554 5.7.1 Service unavailable; Client host
[208.76.105.156] blocked using xbl.spamhaus.org.rbl.local;
http://www.spamhaus.org/query/ip/208.76.105.156

[janusz]

Originally Posted by Misha

Is there anything that can be done on the fastmail side? Anything I can do or contact fastmail about?

Submit a support ticket

[n5bb]

That IP is no longer on that Spamhaus list.

Bill

[Misha]

Originally Posted by janusz

Submit a support ticket

Thanks. Done!

[Misha]

Originally Posted by n5bb

That IP is no longer on that Spamhaus list.

Bill

Hmm. Yeah. Looks like the problem has gotten fixed. Thanks for checking!