New Webmail in beta

[kservik]

Originally Posted by tomhab

OK Geir's not taking Private Messages on this forum it seems. How else could I send my username through without making it publically viewable on this forum?

You can PM me?

[shelmart]

Updating my own post from earlier today.

I was logged into my account yesterday via the beta site, and didn't log off, nor did I close my browser. This morning, I went back to that page, and tried to open a message. At that point, I got the big red band and the error message saying the email message couldn't be opened.

Had I been logged into the regular runbox site overnight, and then gone back to the browser window and tried to open a message, I would immediately have been taken to a login page, because the normal runbox site logs the user off after a period of inactivity.

Once I logged off at the beta site, and logged back in, I was able to read my messages. It seems pretty clear to me that the runbox folks just have to fiddle with the "inactivity" settings on the beta site.

The other problem that I described below, the wrong message count showing up in the folder list, still persists even though I have logged off and logged back in a few times.



***********
I've just started to play with the beta version a few days ago. I cannot read any of my email messages, in any folder: when I click on a message, I get a big red banner along the top, with this messagse:

Error: The message could not be opened. Please see Service Status for possible server problems, or contact Runbox Support at support@runbox.com.

As well, the left-hand folder list is showing incorrect information about the number of messages in one of my folders. At the moment, that folder includes only one message, which is unread; but the folder list says it has 10 messages, with 9 unread. When I refreshed the screen to see if that would re-set the info in the folder list, a random message from a DIFFERENT folder opened on my screen!

Happy to provide any additional info that the runbox team would like.

Shelley
runbox login: shelmart

Originally Posted by kservik

We would love more feedback on the beta and we need more people to start testing.

We are especially looking if people can replicate an error where sometime an Email does not open and produce this error in Webmail:

Error: The message could not be opened.

So far only one user has experienced it, but we need more testers to verify this is a issue before we can deploy the new servers.

We really appreciate the help!

Kim

[laverton]

Originally Posted by tomhab

If you use the https beta server, ie:

https://beta.runbox.com/mail

Then the AJAX basically doesn't work. Not sure exactly why, but when you click on any folder, or mark as read you get this notification:

Connection to server failed, please try again

What I did:

* log on using https://secure.runbox.com/mail
* switched to https://beta.runbox.com/mail
* make sure in AJAX mode
* click sent folder

For https-support you'll have to wait until the beta version goes live

[laverton]

Originally Posted by shelmart

I was logged into my account yesterday via the beta site, and didn't log off, nor did I close my browser. This morning, I went back to that page, and tried to open a message. At that point, I got the big red band and the error message saying the email message couldn't be opened.

We found that IE returns http status code 12150 rather than 302. The problem should now be fixed, could you try again? The easiest way of testing is to open a second window and pressing logout in this. Then go back to the first window and click on a folder. If the problem is still there, please tell us!

[shelmart]

Originally Posted by laverton

We found that IE returns http status code 12150 rather than 302. The problem should now be fixed, could you try again? The easiest way of testing is to open a second window and pressing logout in this. Then go back to the first window and click on a folder. If the problem is still there, please tell us!

I'm using Firefox 3.0.10 on a Mac, not IE -- sorry, I know I should specify that when I post an error report!

I did exactly as you asked, and when I went back to the first window and clicked on a message, I was taken to the login screen (Yay!).

Do you anticipate that, if a session is timed-out due to inactivity, the user will now be taken to a login screen rather than being shown that cryptic warning on the red bar?

Also, any thoughts on the other issue I reported in my original message, re the folder list on the left-hand side displaying incorrect message counts?

[shelmart]

I'm logged into runbox beta via Firefox 3.0.10 on a Mac.

Strange things are happening when I refresh the page. No matter what folder I'm in before I refresh, I end up in my folder "Kommercial" after the refresh. Not sure if the problem is related to another problem that I reported in an earlier post today: but the folder list is showing incorrect message counts for the "Kommercial" folder. All my other folders appear to be showing correct counts.

It's quite disconcerting to be in the Inbox, to hit Refresh, and to end up in a different folder!

Following advice in earlier posts for similar problems, I clicked 'switch to basic webmail', then clicked again to go back to Ajax. Now, I remain in the same folder when I refresh. And the weird count in the one folder is fixed.

Shelley

[laverton]

Originally Posted by shelmart

I'm using Firefox 3.0.10 on a Mac, not IE -- sorry, I know I should specify that when I post an error report!

I did exactly as you asked, and when I went back to the first window and clicked on a message, I was taken to the login screen (Yay!).

Do you anticipate that, if a session is timed-out due to inactivity, the user will now be taken to a login screen rather than being shown that cryptic warning on the red bar?

Actually clicking on a message makes a normal request, not ajax. What you have to do is try clicking on a folder, which makes an ajax request. This way you can see if the ajax-logout-take-me-to-the-login-screen works Probably it doesn't work, since the fix we applied was for IE.
If it doesn't, could you open http://www.monsur.com/httpstatuscodes/test.html and check what the actual value is for 302 Found?
Thanks for the help!

[laverton]

Originally Posted by shelmart

I'm logged into runbox beta via Firefox 3.0.10 on a Mac.

Strange things are happening when I refresh the page. No matter what folder I'm in before I refresh, I end up in my folder "Kommercial" after the refresh. Not sure if the problem is related to another problem that I reported in an earlier post today: but the folder list is showing incorrect message counts for the "Kommercial" folder. All my other folders appear to be showing correct counts.

It's quite disconcerting to be in the Inbox, to hit Refresh, and to end up in a different folder!

Following advice in earlier posts for similar problems, I clicked 'switch to basic webmail', then clicked again to go back to Ajax. Now, I remain in the same folder when I refresh. And the weird count in the one folder is fixed.

Shelley

It sure is disconcerting, and not meant to be like this. We'll have to do some research to find the problem. Btw, when you refresh, do you use the refresh-link or browser-refresh?

Regarding the folder count, the system is not entirely finished (e.g IMAP is not yet updating the folder count properly). Hopefully this will be fixed soon.

[shelmart]

Originally Posted by laverton

Actually clicking on a message makes a normal request, not ajax. What you have to do is try clicking on a folder, which makes an ajax request. This way you can see if the ajax-logout-take-me-to-the-login-screen works Probably it doesn't work, since the fix we applied was for IE.
If it doesn't, could you open http://www.monsur.com/httpstatuscodes/test.html and check what the actual value is for 302 Found?
Thanks for the help!

Sorry for the delay in replying. I opened the beta version in two windows, logged off in one of them, then went to the other window and clicked on a folder. I was then taken to the login screen. So, even if the fix was applied for IE, it seems to have fixed things in Firefox as well.

[bobti12]

Time for a bit more feedback I think.

I'm using FF 3 and Chrome 1 with a screen res of 1280 X 800

1. Folder names with unread mail in them are not going bold.
This has already been mentioned but I'm not sure of the outcome? I would def like the folder names to be bold as it is in RMM 4.

2. Compose Window scrollbars
When I compose a new message (or reply) the window that opens has vertical and horizontal scroll bars. The send etc buttons are at the bottom and I have to scroll down to get them. Also the address book is half hidden on the left and I have to scroll to see it.
Please can the size be set to that I can see the whole of the window as I have to resize it every time.

3. Empty Folders
If a folder has no messages in it can it say "There are no messages in this folder" where the message list would be.
Currently it is blank and I think this looks like something has gone wrong especially if you click on the wrong folder by accident and are presented with a blank list by surprise.

4. Empty drafts folder.
My drafts folder is empty in the beta but has 45 messages in it in the current webmail.
Is this related to the message count problem?

Lastly:

Originally Posted by laverton

Quote: Originally Posted by bobti12
"When opening an e-mail from search results can the next ">" and previous "<" e-mail buttons move through the e-mails in the search results and not the whole folder you searched in?"

I agree, and will add it to the TODO-list.

Is it possible to add this feature to the beta of RMM please? I'm having to dig up old mails more and more these days and in RMM this is not very easy to do (no message body search etc). I use webmail exclusively and using an e-mail client is a non starter for me.
The other day I just couldn't find a mail I was looking for in webmail. In desperation I setup IMAP on the PC I was using and found it in seconds. Hats off to Runbox, IMAP was lighting fast but a lot of time was wasted messing around.
If this feature could be added it would be very much appreciated.

That's all for now!

[tomhab]

I still don't have a drafts folder in the beta whereas I do in secure.runbox.com

[laverton]

Originally Posted by tomhab

I still don't have a drafts folder in the beta whereas I do in secure.runbox.com

In the old webmail drafts is a virtual folder, without an entry in the folders list. In the new webmail the drafts folder has an entry in the folders list and is treated almost like a normal folder. But when users try the new webmail for the first time, the drafts folder entry does not yet exist. It is created the first time you save a draft.
To make sure everything works, I tested your account by creating a draft. The drafts folder appeared...yay!

[tomhab]

Nice. A bit confusing at first, but fine. Although... I notice in secure.runbox.com I now have two drafts folders

OK I'll shut up now . Thanks for your help

[goky]

Sorry if this is the wrong thread for this.

First an odd not very important thing: I was logged into "regular" Secure Runbox https://secure.runbox.com/ and then I clicked on a Beta Runbox link in this thread I was suddenly in non secure beta looking at my mail. Changed the http to https://beta.runbox.com/mail and it loaded ok.

The problem I have with the Beta (both http and https) is the top menu "Webmail Manager Contacts Files Chat (beta) Account News Help Logout"

On the old version as I run my mouse over the menu items I get the sub menus: Webmail produces "Compose" and "Preferences".

With the Beta as I run my mouse over the menu items the sub menus are hidden by the line below: "Webmail: /Inbox (183, 1-183) Last refreshed 02:50:00" I can see the top edge of the submenus but nothing useful.

Running Opera Version 8.54 on this machine, have not tried it on my other machines with newer versions of Opera.

[laverton]

Originally Posted by tomhab

Nice. A bit confusing at first, but fine. Although... I notice in secure.runbox.com I now have two drafts folders

OK I'll shut up now . Thanks for your help

Yes, the old version displays both the virtual drafts folder and the new drafts folder. A side-effect of being a beta-tester...
Please don't shut up. We are thankful for your feedback!