google app locked out all gmail accounts

flying dutchman · 31 Aug 2016, 04:58 AM

need help - received email on one of my gmail accounts to install 'google app' for our non-profit, sounded good, half way into the install, realized that it was not what I thought it was, so, aborted the install. now, all of my gmail accounts are tied to the app which is not finished and will not allow me to log-on "ANYTHING" - app - gmail - can not find any help that doesn't require me to log on - which I cant do - any suggestions ???? however, my Yahoo account still works (a little slow - but - working) - tks

kaptitsky · 31 Aug 2016, 05:13 AM

From your explanation, it's hard to know exactly what is going on.

It would be useful to see the mail, understand exactly what is installed, but if you can't get to the accounts that is a problem.

The first thing I would recommend is installing & running Malwarebytes -- https://www.malwarebytes.com/ -- to make sure you haven't loaded malicious software.

If your system comes up clean, we can then look at different ways to access Gmail, such as with other browsers or apps to understand what is going on.

31 Aug 2016, 04:58 AM	#1
flying dutchman Junior Member Join Date: Aug 2016 Location: midwest Posts: 1	google app locked out all gmail accounts need help - received email on one of my gmail accounts to install 'google app' for our non-profit, sounded good, half way into the install, realized that it was not what I thought it was, so, aborted the install. now, all of my gmail accounts are tied to the app which is not finished and will not allow me to log-on "ANYTHING" - app - gmail - can not find any help that doesn't require me to log on - which I cant do - any suggestions ???? however, my Yahoo account still works (a little slow - but - working) - tks

31 Aug 2016, 05:13 AM	#2
kaptitsky The "e" in e-mail Join Date: Aug 2002 Posts: 2,186	From your explanation, it's hard to know exactly what is going on. It would be useful to see the mail, understand exactly what is installed, but if you can't get to the accounts that is a problem. The first thing I would recommend is installing & running Malwarebytes -- https://www.malwarebytes.com/ -- to make sure you haven't loaded malicious software. If your system comes up clean, we can then look at different ways to access Gmail, such as with other browsers or apps to understand what is going on.