blank mail

itchychin · 6 Mar 2007, 05:15 AM

Hi, I just received a blank email from a friend (yahoo). My wife received the same email on gmail, and my name was shown, yet the mail that I received had no subject, and was essentially empty. I there a reason for this happening? And is there anything I can do to prevent this?

Thanks

net14 · 6 Mar 2007, 05:24 AM

I am having the same problem. All my mail from my friends are arriving, but they have no message, they are completely blank!

Please, would a runbox representative address this problem!

mbeck · 6 Mar 2007, 05:29 AM

I'm having the same problem in increasing quantity. I think one of your message databases is scrambled. All I receive is a scrambled from line
and sometimes some other header info, but never message body. It is not my email program, because it looks the same in webmail and it is not the sender, because these are a) frequent correspondents and b) cc'd copies to other mailboxes go through fine.
I think you have a dying server on hand? Please advise immediately, I'm gonna have to switch my mail to another service for the time being, as I'm loosing about 30% of my mail by now. Here is a sample: (this is ALL I get with full headers)

>From SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net Mon Mar 05 20:47:32 2007
Return-path: <SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net>
Received: from [10.9.9.161] (helo=patch.runbox.com)
by anubis.runbox.com with esmtp (Exim 4.50)
id 1HOJ9g-0003n0-BD
for mbeck@runbox.com; Mon, 05 Mar 2007 20:47:32 +0100
Received: from exim by patch.runbox.com with spamfilter (Exim 4.50)
id 1HOJ9Y-0006LU-ID
for mbeck@runbox.com; Mon, 05 Mar 2007 20:47:31 +0100
Message-Id: <E1HOJ9Y-0006LU-ID@patch.runbox.com>
From: SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net
Date: Mon, 05 Mar 2007 20:47:31 +0100

cwrea · 6 Mar 2007, 05:32 AM

I'm having the same problem! 5 messages so far have shown up with "No Subject" in the message list, and no body when I view the message source... I can see who sent the mail and what time, but nothing else. ACK!!

carverrn · 6 Mar 2007, 05:32 AM

What do you see if you use the "View Source" to view the raw contents of the message?

Regards,
Rich

net14 · 6 Mar 2007, 05:33 AM

I hope that runbox does something quickly, because I am losing each and every email I receive--no message body in them.

suzi · 6 Mar 2007, 05:34 AM

I have the same issue. At first I thought it was spam but there was a few like it from places I would usually receive emails from so I thought I'd check it out here.

Any reason why it's happening?

[Edit] Decided to include more information after seeing more posts on this. I know that two of my emails didn't come through. They're both of the form something at something dot domain dot com. No body or subject.

1st message full heading:

Return-path: <[email at bounce dot domain dot com]>
Received: from [10.9.9.161] (helo=patch.runbox.com)
by kerberos.runbox.com with esmtp (Exim 4.50)
id 1HOE75-0006fE-AL
for [my email]; Mon, 05 Mar 2007 15:24:31 +0100
Received: from exim by patch.runbox.com with spamfilter (Exim 4.50)
id 1HOE72-0001mi-Ug
for [my email]; Mon, 05 Mar 2007 15:24:30 +0100
Message-Id: <E1HOE72-0001mi-Ug@patch.runbox.com>
From: [email at bounce dot domain dot com]
Date: Mon, 05 Mar 2007 15:24:29 +0100

2nd message:

Return-path: <[email at message dot domain dot com]>
Received: from [10.9.9.162] (helo=pepper.runbox.com)
by kerberos.runbox.com with esmtp (Exim 4.50)
id 1HOHzJ-0001vD-Jf
for [my email]; Mon, 05 Mar 2007 19:32:45 +0100
Received: from exim by pepper.runbox.com with spamfilter (Exim 4.50)
id 1HOHzI-0004Zm-I4
for [my email]; Mon, 05 Mar 2007 19:32:45 +0100
Message-Id: <E1HOHzI-0004Zm-I4@pepper.runbox.com>
From: [email at message dot domain dot com]
Date: Mon, 05 Mar 2007 19:32:45 +0100

net14 · 6 Mar 2007, 05:37 AM

Here is the "view source" that I have for one of my e-mails:

(the problem is still growing, I keep on receiving mails with no message)

Fromxxx@yahoo.com Mon Mar 05 21:36:28 2007
Return-path: <xxx@yahoo.com>
Received: from [10.9.9.161] (helo=patch.runbox.com)
by kerberos.runbox.com with esmtp (Exim 4.50)
id 1HOJv1-0006Ag-WD
for xxx@runbox.com; Mon, 05 Mar 2007 21:36:28 +0100
Received: from exim by patch.runbox.com with spamfilter (Exim 4.50)
id 1HOJuv-0000O7-KP
forxxx@runbox.com; Mon, 05 Mar 2007 21:36:27 +0100
Message-Id: <E1HOJuv-0000O7-KP@patch.runbox.com>
From: xxx@yahoo.com
Date: Mon, 05 Mar 2007 21:36:26 +0100

cwrea · 6 Mar 2007, 05:38 AM

Quote:

Originally Posted by carverrn

What do you see if you use the "View Source" to view the raw contents of the message?

Regards,
Rich

Here's a cleansed sample:

--- begin ---
From OMITTED@gmail.com Mon Mar 05 21:23:58 2007
Return-path: <OMITTED@gmail.com>
Received: from [10.9.9.161] (helo=patch.runbox.com)
by garm.runbox.com with esmtp (Exim 4.50)
id OMITTED
for OMITTED@runbox.com; Mon, 05 Mar 2007 21:23:58 +0100
Received: from exim by patch.runbox.com with spamfilter (Exim 4.50)
id OMITTED
for OMITTED@runbox.com; Mon, 05 Mar 2007 21:23:56 +0100
Message-Id: <OMITTED@patch.runbox.com>
From: OMITTED@gmail.com
Date: Mon, 05 Mar 2007 21:23:56 +0100
--- end ---

(Note the lack of "Subject:" and other headers, and no body!)

net14 · 6 Mar 2007, 05:40 AM

It looks like we have exactly the same "view source" content--no message, just some headers.

mbeck · 6 Mar 2007, 05:41 AM

Here's another taken from webmail directly (the previous was from Eudora w/ full headers) - this is everythign in the message, it's stripping the body and scrambling the headers...my guess a infected or hung mailstore... (off course I'm a armchair quarterback here)

From news@qmail6.arcamax.com Mon Mar 05 22:04:20 2007
Return-path: <news@qmail6.arcamax.com>
Received: from [10.9.9.161] (helo=patch.runbox.com)
by anubis.runbox.com with esmtp (Exim 4.50)
id 1HOKM0-0004so-88
for mbeck@runbox.com; Mon, 05 Mar 2007 22:04:20 +0100
Received: from exim by patch.runbox.com with spamfilter (Exim 4.50)
id 1HOKLx-0003BJ-W7
for mbeck@runbox.com; Mon, 05 Mar 2007 22:04:20 +0100
Message-Id: <E1HOKLx-0003BJ-W7@patch.runbox.com>
From: news@qmail6.arcamax.com
Date: Mon, 05 Mar 2007 22:04:20 +0100

cwrea · 6 Mar 2007, 05:42 AM

I just got a response from support at Runbox that they are addressing the issue and will update the Status page.

mbeck · 6 Mar 2007, 05:43 AM

BTW, I don't' believe this is a spamfilter problem, because some of the senders are in my whitelist and should not be affected by a broken filter.

cwrea · 6 Mar 2007, 05:45 AM

Status page update reads:

05.03.2007
Blank emails
An error has caused several mails to be delivered without a subject, recipient or message body today; we are working urgently om amending this at present.

carverrn · 6 Mar 2007, 05:46 AM

Yes, they are looking into it now.

Regards,
Rich

6 Mar 2007, 05:15 AM	#1
itchychin Member Join Date: Nov 2003 Posts: 56	blank mail Hi, I just received a blank email from a friend (yahoo). My wife received the same email on gmail, and my name was shown, yet the mail that I received had no subject, and was essentially empty. I there a reason for this happening? And is there anything I can do to prevent this? Thanks

6 Mar 2007, 05:24 AM	#2
net14 Member Join Date: Jul 2006 Posts: 79	same problem I am having the same problem. All my mail from my friends are arriving, but they have no message, they are completely blank! Please, would a runbox representative address this problem!

6 Mar 2007, 05:29 AM	#3
mbeck Member Join Date: Jun 2003 Location: Bradenton, Florida Posts: 65	Scrambled mail / dying server? I'm having the same problem in increasing quantity. I think one of your message databases is scrambled. All I receive is a scrambled from line and sometimes some other header info, but never message body. It is not my email program, because it looks the same in webmail and it is not the sender, because these are a) frequent correspondents and b) cc'd copies to other mailboxes go through fine. I think you have a dying server on hand? Please advise immediately, I'm gonna have to switch my mail to another service for the time being, as I'm loosing about 30% of my mail by now. Here is a sample: (this is ALL I get with full headers) >From SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net Mon Mar 05 20:47:32 2007 Return-path: <SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net> Received: from [10.9.9.161] (helo=patch.runbox.com) by anubis.runbox.com with esmtp (Exim 4.50) id 1HOJ9g-0003n0-BD for mbeck@runbox.com; Mon, 05 Mar 2007 20:47:32 +0100 Received: from exim by patch.runbox.com with spamfilter (Exim 4.50) id 1HOJ9Y-0006LU-ID for mbeck@runbox.com; Mon, 05 Mar 2007 20:47:31 +0100 Message-Id: <E1HOJ9Y-0006LU-ID@patch.runbox.com> From: SRS0=kw2m=IJ=volvo.com=sharon.sincavage@bounce.secureserver.net Date: Mon, 05 Mar 2007 20:47:31 +0100

6 Mar 2007, 05:32 AM	#4
cwrea Member Join Date: Oct 2005 Location: Mississauga, Ontario, Canada Posts: 30	Me too! I'm having the same problem! 5 messages so far have shown up with "No Subject" in the message list, and no body when I view the message source... I can see who sent the mail and what time, but nothing else. ACK!!

6 Mar 2007, 05:34 AM	#7
suzi Senior Member Join Date: Jul 2003 Location: UK Posts: 195	I have the same issue. At first I thought it was spam but there was a few like it from places I would usually receive emails from so I thought I'd check it out here. Any reason why it's happening? [Edit] Decided to include more information after seeing more posts on this. I know that two of my emails didn't come through. They're both of the form something at something dot domain dot com. No body or subject. 1st message full heading: Return-path: <[email at bounce dot domain dot com]> Received: from [10.9.9.161] (helo=patch.runbox.com) by kerberos.runbox.com with esmtp (Exim 4.50) id 1HOE75-0006fE-AL for [my email]; Mon, 05 Mar 2007 15:24:31 +0100 Received: from exim by patch.runbox.com with spamfilter (Exim 4.50) id 1HOE72-0001mi-Ug for [my email]; Mon, 05 Mar 2007 15:24:30 +0100 Message-Id: <E1HOE72-0001mi-Ug@patch.runbox.com> From: [email at bounce dot domain dot com] Date: Mon, 05 Mar 2007 15:24:29 +0100 2nd message: Return-path: <[email at message dot domain dot com]> Received: from [10.9.9.162] (helo=pepper.runbox.com) by kerberos.runbox.com with esmtp (Exim 4.50) id 1HOHzJ-0001vD-Jf for [my email]; Mon, 05 Mar 2007 19:32:45 +0100 Received: from exim by pepper.runbox.com with spamfilter (Exim 4.50) id 1HOHzI-0004Zm-I4 for [my email]; Mon, 05 Mar 2007 19:32:45 +0100 Message-Id: <E1HOHzI-0004Zm-I4@pepper.runbox.com> From: [email at message dot domain dot com] Date: Mon, 05 Mar 2007 19:32:45 +0100 Last edited by suzi : 6 Mar 2007 at 05:41 AM.

6 Mar 2007, 05:32 AM	#5
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	What do you see if you use the "View Source" to view the raw contents of the message? Regards, Rich

6 Mar 2007, 05:33 AM	#6
net14 Member Join Date: Jul 2006 Posts: 79	I hope that runbox does something quickly, because I am losing each and every email I receive--no message body in them.

6 Mar 2007, 05:37 AM	#8
net14 Member Join Date: Jul 2006 Posts: 79	view source Here is the "view source" that I have for one of my e-mails: (the problem is still growing, I keep on receiving mails with no message) Fromxxx@yahoo.com Mon Mar 05 21:36:28 2007 Return-path: <xxx@yahoo.com> Received: from [10.9.9.161] (helo=patch.runbox.com) by kerberos.runbox.com with esmtp (Exim 4.50) id 1HOJv1-0006Ag-WD for xxx@runbox.com; Mon, 05 Mar 2007 21:36:28 +0100 Received: from exim by patch.runbox.com with spamfilter (Exim 4.50) id 1HOJuv-0000O7-KP forxxx@runbox.com; Mon, 05 Mar 2007 21:36:27 +0100 Message-Id: <E1HOJuv-0000O7-KP@patch.runbox.com> From: xxx@yahoo.com Date: Mon, 05 Mar 2007 21:36:26 +0100

6 Mar 2007, 05:40 AM	#10
net14 Member Join Date: Jul 2006 Posts: 79	It looks like we have exactly the same "view source" content--no message, just some headers.

6 Mar 2007, 05:41 AM	#11
mbeck Member Join Date: Jun 2003 Location: Bradenton, Florida Posts: 65	Here's another taken from webmail directly (the previous was from Eudora w/ full headers) - this is everythign in the message, it's stripping the body and scrambling the headers...my guess a infected or hung mailstore... (off course I'm a armchair quarterback here) From news@qmail6.arcamax.com Mon Mar 05 22:04:20 2007 Return-path: <news@qmail6.arcamax.com> Received: from [10.9.9.161] (helo=patch.runbox.com) by anubis.runbox.com with esmtp (Exim 4.50) id 1HOKM0-0004so-88 for mbeck@runbox.com; Mon, 05 Mar 2007 22:04:20 +0100 Received: from exim by patch.runbox.com with spamfilter (Exim 4.50) id 1HOKLx-0003BJ-W7 for mbeck@runbox.com; Mon, 05 Mar 2007 22:04:20 +0100 Message-Id: <E1HOKLx-0003BJ-W7@patch.runbox.com> From: news@qmail6.arcamax.com Date: Mon, 05 Mar 2007 22:04:20 +0100

6 Mar 2007, 05:42 AM	#12
cwrea Member Join Date: Oct 2005 Location: Mississauga, Ontario, Canada Posts: 30	Update I just got a response from support at Runbox that they are addressing the issue and will update the Status page.

6 Mar 2007, 05:43 AM	#13
mbeck Member Join Date: Jun 2003 Location: Bradenton, Florida Posts: 65	not a spamfilter problem BTW, I don't' believe this is a spamfilter problem, because some of the senders are in my whitelist and should not be affected by a broken filter.

6 Mar 2007, 05:45 AM	#14
cwrea Member Join Date: Oct 2005 Location: Mississauga, Ontario, Canada Posts: 30	Status page update reads: 05.03.2007 Blank emails An error has caused several mails to be delivered without a subject, recipient or message body today; we are working urgently om amending this at present.

6 Mar 2007, 05:46 AM	#15
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	Yes, they are looking into it now. Regards, Rich