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Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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28 May 2019, 09:58 AM | #1 |
Senior Member
Join Date: Dec 2009
Posts: 104
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Search not working
I'm on RMM6. When I try to search, I get:
"Unable to load search index for your account" Thoughts? |
29 May 2019, 05:19 PM | #2 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Hello. This is a known problem with the new search indexing for some accounts. If this is still affecting your account you will need to contact us at support@runbox.com or https://support.runbox.com so that we can look at your account specifically. Thanks.
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31 May 2019, 06:14 PM | #3 | |
Member
Join Date: Dec 2007
Posts: 58
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Quote:
I have however found the new search to have a variety of problems. The database doesn't update very quickly = doesn't reflect movement from one folder to another for quite a while. It doesn't handle searches in general very well. "Quotes" basically don't limit the search. It can't handle boolean search or approximate it either. Last I checked the documentation was still referring to behaviors that it doesn't do. I'm hoping it will eventually get fixed... But it's been quite a while. Unfortunately, it seems to be the same in Runbox 7 as well (though in general, I prefer 6 over 7). Good luck |
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