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Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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16 Dec 2018, 10:51 PM | #1 |
Member
Join Date: Jul 2014
Posts: 77
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Message Not Appearing in Thunderbird
Before I burden the Runbox folks with a ticket I want to check if I am overlooking a setting somewhere. In my inbox, I have a message with an 8 MB video file (.mov) attached. The message displays properly in the web interface but does not show up when I view the inbox using Thunderbird. All other messages show up in Thunderbird as expected. I have tried Thunderbird's "Repair Folder" but that has not solved the problem. Thanks for any suggestions.
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16 Dec 2018, 11:14 PM | #2 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Have you tried via another local email client, instead of Thunderbird?
In Thunderbird, have a look at account settings (for your Runbox account), synchronisation & storage, disc space - there's a check box for don't download messages larger than x. Last edited by FredOnline : 17 Dec 2018 at 12:20 AM. Reason: Spelling error |
17 Dec 2018, 12:02 AM | #3 |
Member
Join Date: Jul 2014
Posts: 77
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Thanks @FredOnline. I checked Thunderbird and did not have the "Don't download messages larger than" setting checked. So, I set up my Runbox account in the Alpine client and the message appeared there. I then re-started Thunderbird and, strangely enough, the message now appears. I am not sure what made the difference.
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17 Dec 2018, 02:32 AM | #4 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,908
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There was a problem: https://status.runbox.com. Always check first status pages.
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17 Dec 2018, 02:44 PM | #5 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Hello Folio. I would suggest you do open a support ticket or email us using support@runbox.com and then we can look in to this. It might be that the account needs to have the database for your account and the storage where your emails are kept synchronised, and we can do that relatively quickly for you.
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18 Dec 2018, 12:26 AM | #6 |
Member
Join Date: Jul 2014
Posts: 77
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Thanks @dbowdley. I have contacted support since I am continuing to see some strange IMAP vs web interface discrepancies that are specific to that one message.
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21 Dec 2018, 03:47 PM | #7 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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If logging in via Runbox 7 instead, would this synchronization not happen automatically, or would Runbox Support do something different?
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21 Dec 2018, 05:09 PM | #8 | |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Quote:
Runbox has for many years used a database accelerated email system, and sometimes the list of messages in the database can become out of sync with the actual messages on the storage servers. If this happens we can perform a synchronisation between the two at our end. |
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