Fastmail was Down and now everyone is squabbling... - Page 3

brong · 6 Dec 2010, 07:31 PM

in2 won't be down - it will be swamped. We have hardware in the Thor datacentre ready to replace the aging mx2 infrastructure, but it's not fully configured yet - so I hadn't switched over. It's seriously about 2 weeks away, but it got delayed by the switch from 32 bit to 64 bit userland that we're planning to merge with bringing Thor online. At the moment we're still running 32 bit everywhere even though we've got rid of the last machine that didn't support 64 bit. The plan is to bring Thor up fully 64 bit, then backport that to NYI once it's stable.

Not much help now of course - because I only have one lone machine working there, and it's sitting trying to ping into NYI for me so we know when that VPN link comes back up as well...

jsamuelson · 6 Dec 2010, 07:32 PM

Down here. Not great…1231 GMT+1.

CyberDyne · 6 Dec 2010, 07:55 PM

Quote:

Originally Posted by carra

Huh?

IMAP downtime is more than a hour.
DNS downtime is dropping under 99% in December.

Maybe you should note what time the OP posted.

anotherJeremy · 6 Dec 2010, 07:55 PM

It's good to see that you're working on it, Bron.

jsamuelson · 6 Dec 2010, 07:59 PM

Yes encouraging to see responses, but not encouraging generally to be at the mercy of an unknown network issue...

carra · 6 Dec 2010, 08:00 PM

Quote:

Originally Posted by CyberDyne

Maybe you should note what time the OP posted.

Right.

The double "Fastmail down" thread baffled me, so I posted on the wrong one.

Sorry.

brong · 6 Dec 2010, 08:03 PM

NYI have the big boss working on the case too now. (7am his time)

**ReuvenNY** · 6 Dec 2010, 08:05 PM

All "Fastmail Down" threads were combined into this one...

Ladrillo · 6 Dec 2010, 08:11 PM

Come on!

Have this thing working again!

Cant live without my FM

B4its2L8 · 6 Dec 2010, 08:12 PM

It's back for me !

**ReuvenNY** · 6 Dec 2010, 08:14 PM

All of a sudden my IMAP works!

carra · 6 Dec 2010, 08:14 PM

Quote:

Originally Posted by B4its2L8

It's back for me !

Same here!

sadams · 6 Dec 2010, 08:14 PM

Hi Fastmail,
I appreciate that you are having a bad day and sympathise with the problems - I appreciate any hard work you are putting in to resolve problems and restore service and I sympathise if 3rd parties are letting you down.

Questions:
- Status update page: http://status.fastmail.fm/
Why are you not updating this regularly with useful information and setting customers' expectations?
- Twitter Account: http://twitter.com/#!/FastMailFM [@FastMailFM]
Why are you not also utilising this account to give some realtime updates?
Do a search for "fastmail" on twitter - you are missing in action!
http://twitter.com/#!/search/FastMail

This forum is a useful place to find out information... and for those who wish to get in-depth info to join in a techy discussion... but I don't understand why you are neglecting these other two channels for getting info out to your customers.
i.e. What's the point of a status page if it doesn't show... status!?

If you can't fix the techie problem (understandable, sympathetic) at least fix the communications/customer service problem (easy to do!).

Cheers, Steve.

funso · 6 Dec 2010, 08:15 PM

Web and IMAP back up for me!

Mugwhamp · 6 Dec 2010, 08:16 PM

It's back up here in China.

6 Dec 2010, 07:55 PM	#34
anotherJeremy Essential Contributor Join Date: Aug 2004 Location: Japan Posts: 226	Hope it's up soon It's good to see that you're working on it, Bron.

6 Dec 2010, 08:05 PM	#38
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Moderator's comment All "Fastmail Down" threads were combined into this one...

6 Dec 2010, 08:14 PM	#43
sadams Member Join Date: Jan 2003 Posts: 54	Why no status updates or twitter updates? Hi Fastmail, I appreciate that you are having a bad day and sympathise with the problems - I appreciate any hard work you are putting in to resolve problems and restore service and I sympathise if 3rd parties are letting you down. Questions: - Status update page: http://status.fastmail.fm/ Why are you not updating this regularly with useful information and setting customers' expectations? - Twitter Account: http://twitter.com/#!/FastMailFM [@FastMailFM] Why are you not also utilising this account to give some realtime updates? Do a search for "fastmail" on twitter - you are missing in action! http://twitter.com/#!/search/FastMail This forum is a useful place to find out information... and for those who wish to get in-depth info to join in a techy discussion... but I don't understand why you are neglecting these other two channels for getting info out to your customers. i.e. What's the point of a status page if it doesn't show... status!? If you can't fix the techie problem (understandable, sympathetic) at least fix the communications/customer service problem (easy to do!). Cheers, Steve.

6 Dec 2010, 07:31 PM	#31
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	in2 won't be down - it will be swamped. We have hardware in the Thor datacentre ready to replace the aging mx2 infrastructure, but it's not fully configured yet - so I hadn't switched over. It's seriously about 2 weeks away, but it got delayed by the switch from 32 bit to 64 bit userland that we're planning to merge with bringing Thor online. At the moment we're still running 32 bit everywhere even though we've got rid of the last machine that didn't support 64 bit. The plan is to bring Thor up fully 64 bit, then backport that to NYI once it's stable. Not much help now of course - because I only have one lone machine working there, and it's sitting trying to ping into NYI for me so we know when that VPN link comes back up as well...

6 Dec 2010, 07:32 PM	#32
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	Down here. Not great…1231 GMT+1.

6 Dec 2010, 07:59 PM	#35
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	Yes encouraging to see responses, but not encouraging generally to be at the mercy of an unknown network issue...

6 Dec 2010, 08:03 PM	#37
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	NYI have the big boss working on the case too now. (7am his time)

6 Dec 2010, 08:11 PM	#39
Ladrillo Senior Member Join Date: Nov 2003 Location: Spain Posts: 116	Come on! Have this thing working again! Cant live without my FM

6 Dec 2010, 08:12 PM	#40
B4its2L8 Master of the @ Join Date: Dec 2007 Location: Hiding under my bed Posts: 1,465	It's back for me !

6 Dec 2010, 08:15 PM	#44
funso Member Join Date: Jul 2003 Location: Manchester, UK Posts: 97	Web and IMAP back up for me!

6 Dec 2010, 08:16 PM	#45
Mugwhamp Cornerstone of the Community Join Date: Jul 2004 Location: Manila Posts: 509	It's back up here in China.