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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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7 Dec 2021, 05:16 PM | #31 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
Certainly, possession of the complete rejection email (allowing you to trace where the rejection message came from) would be incredibly useful. EDIT: Can you ask Fastmail support to do a global search on all messages associated with your custom domain, checking if there are any that are giving errors? EDIT: If your custom domain does not have a wildcard alias, I recommend strongly that you add one, at least until this issue is resolved. A misspelled address from manual transfer of the address between systems could result in the symptoms observed (join@mydomain.com instead of john@mydomain.com) if there is no wildcard alias at Fastmail. Last edited by BritTim : 7 Dec 2021 at 05:30 PM. |
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8 Dec 2021, 04:00 AM | #32 | |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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Quote:
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8 Dec 2021, 04:12 AM | #33 | |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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Quote:
I hope you're successful in getting them to send you the full rejection response, |
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8 Dec 2021, 07:28 PM | #34 |
Essential Contributor
Join Date: Dec 2017
Location: Scotland
Posts: 492
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Ideally the OP should be asking the sender for the whole log for the attempted send, ie including the sending server's initial contact with the supposed-FM server. I'd have thought that the ip address of that server would be in the logs along with whatever information it issues when a sender contacts it. Also.. the exact time it happened at.
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10 Dec 2021, 06:44 PM | #35 |
Member
Join Date: Apr 2007
Posts: 72
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12 Dec 2021, 12:11 AM | #36 | |
Junior Member
Join Date: Dec 2021
Posts: 15
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I even created an alias with an @fastmail.com address and the email didn't come through either on a few services. It almost seems that maybe Fastmail's servers got blacklisted on some providers.. I don't know, it's beyond frustrating and I'm right ******. I've had my custom domain for 15+ years with the same email address (served mostly on Google) and NEVER had this problem. I switch to Fastmail and immediately seeing emails not being delivered. |
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12 Dec 2021, 12:24 AM | #37 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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I'm surprised by your difficulties and hope it's resolved soon. I have been a Fastmail customer since 2004 and have never had any difficulty with receiving email at my personal domain (DNS hosted at Fastmail) or Fastmail-owned domains.
Bill |
12 Dec 2021, 01:06 AM | #38 | |
Cornerstone of the Community
Join Date: Jun 2004
Posts: 743
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Quote:
If Fastmail is being blocked for some reason, they'll want to know so they can get off of whatever list they're on. If not, you can then definitively point the finger at Fastmail. |
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12 Dec 2021, 02:50 AM | #39 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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I second the suggestion to try this. If you then receive the message at another mail account, it will confirm that Fastmail's MX server is seeing the message, and it will also provide a raw message for you to examine for clues. You can also then give the message to Fastmail support and they surely must then be able to track down the problem.
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