EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > FastMail Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc.

Reply
 
Thread Tools
Old 8 Mar 2018, 10:21 PM   #1
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 364
Non-Delivery (Bounced) Notifications delivered to Spam Box

Good day.

For reasons beyond my comprehension, FastMail's SpamAssassin filters always send Non-Delivery (Bounced) Notifications to the Spam box.

For years now, every time this happens, I "train" SpamAssassin by moving the NDN from the Spam box to the "Ham" classification box. This doesn't seem to make a difference since the NDNs still end-up in the Spam box.

Even if I could, I wouldn't whitelist "<>", but other than that, I can't think of how to stop the incorrect classification.

Any ideas?

Thank you.

--
Jacinto
Jacinto is offline   Reply With Quote

Old 11 Mar 2018, 11:43 PM   #2
lane
Cornerstone of the Community
 
Join Date: Dec 2005
Location: Kars, NB, Canada
Posts: 696
Are the messages which are being bounced: (a) sent by you, and (b) sent using Fastmail's servers? Or are you using another company's servers on the outgoing messages? Fastmail knows which messages it sent on your behalf, and if it gets a bounce on a message it did not send itself, it will normally put it in spam.

There is a setting under Advanced spam settings to tell Fastmail the other servers you might use to send your email, for example if gmail sends on your behalf.
lane is offline   Reply With Quote
Old 12 Mar 2018, 12:19 AM   #3
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 364
Good day and thank you, Lane. I believe you hit it on the head.

I had forgotten all about that advanced setting.

I use my own two servers with proper forward and reverse DNS RR (and clean reputations) that are included on my domains SPF TXT RR.

When I looked at the SMTP servers settings, the server listed was an old one that I haven't used for years. I have now added the current SMTP servers. Hopefully, NDNs will now be delivered to the INBOX.

By the way, I noticed that the SMTP servers setting asks for the "name" of the server, rather than the IP address of the server. I wonder if FM wants to make sure that the server has (at least) forward DNS RR. Or, perhaps, FM's engineers realize that a server's name could have more than one IP address (and want to cover all the bases).

--
Jacinto

Last edited by Jacinto : 12 Mar 2018 at 12:40 AM. Reason: Add signature.
Jacinto is offline   Reply With Quote
Old 12 Mar 2018, 12:38 AM   #4
Jacinto
Essential Contributor
 
Join Date: Jun 2009
Posts: 364
SOLVED (thanks to Lane)

Sent a test message to a bad address at one of my domains not hosted by FastMail. This time, the NDN landed in the INBOX.

Thank you, again, lane.

--
Jacinto
Jacinto is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 11:22 PM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy