Tuffmail Roundcube spellchecker

filbert · 6 Aug 2013, 09:30 PM

Pretty trivial, I suppose, but the spell checker in Roundcube doens't work for me any more. I have to rely on it now as my office PC doesn't let me use anything but base IE 8 and I can't add a plug in or use Firefox and certainly no Thunderbird or Postbox.

I did email support to ask about this but haven't had a repsonse yet.

Is it just me or do others have the saame problem?

Rgrds

F

William9 · 7 Aug 2013, 02:14 AM

Several of us are interested in what is the level of support and responsiveness currently provided by Tuffmail, since it's original developer sold the service 2 or 3 years ago. Please keep us informed regarding your experience.

filbert · 9 Aug 2013, 06:43 PM

Well, I haven't had a response, not even an automated acknowledgement - I would have expected that in response to an email to support from any commercial system.

However, I realised that I sent the email to support@tuffmail.com and the official address is support@tuffmail.net, so I've forwarded it on to the latter address to see if it makes a difference. I would have thought that the .com address would have worked or been forwarded but we'll see what happens.

Rgrds

F

Berenburger · 9 Aug 2013, 09:18 PM

Quote:

Originally Posted by William9

Several of us are interested in what is the level of support and responsiveness currently provided by Tuffmail, since it's original developer sold the service 2 or 3 years ago. Please keep us informed regarding your experience.

It looks that the 'new' owner just keeps the service running as it was. Hmm, that doesn't feel good.

William9 · 10 Aug 2013, 12:58 AM

I doesn't feel good. Makes one wonder how long it will last without ongoing development. Our choices are getting fewer.

zinneken · 11 Aug 2013, 05:00 PM

I too just left tuffmail ... Very sad, but life moves on.

filbert · 29 Aug 2013, 08:52 PM

Quote:

Originally Posted by filbert

However, I realised that I sent the email to support@tuffmail.com and the official address is support@tuffmail.net, so I've forwarded it on to the latter address to see if it makes a difference.

Just to update the picture - no response to my emails. I have been with tuffmail since Jan 2005 and it would be a wrench to leave

. If Derek isn't interested or hasn't the time to run it, maybe someone else could take over and bring it back to is former status.

Rgrds F

motm95 · 29 Aug 2013, 09:44 PM

Same here. It's a shame. Been with Tuffmail for 6 years but I finally decided not to renew. I've moved over to EuMX and couldn't be happier.

petergh · 29 Aug 2013, 10:34 PM

For what it's worth, I did receive a reply to my most recent ticket opened not more than a few months ago, so presumably someone's still around (or at least was a few months ago).

aleinss · 2 Sep 2013, 02:04 PM

I put in a ticket to Derek and it was answered the next day. For some reason my monthly bandwidth is showing I'm using excessive amounts of bandwidth (IMAP out), but I can't pinpoint whether it's a bug in the Tuffmail monitoring system or I'm actually pushing that much data out somewhere. Anyways, it's still rock solid as ever.

So why are people moving away from Tuffmail? I just got it setup in Maildroid on my phone and Nexus 7...no issues.

William9 · 2 Sep 2013, 02:52 PM

I've been with Tuffmail since 2005. I'm on the verge of leaving for three reasons (1) reports of delayed or absent replies to support requests (2) no significant development or updating since Derek bought the service about 2-3 years ago (3) little or no communication with customers.

Compare that to Runbox, for example: similar price range but responsive support and continued improvements. Runbox people care about their service and customers.

aleinss · 3 Sep 2013, 05:01 AM

Fair enough. The service felt neglected when John was running it as well. Although this is more common than you might think. If you ever watch the TV show Hotel Impossible, some people buy a hotel and think it will run itself. It crumbles and they just keep collecting the money as it wastes away.

Anyways, if Tuffmail shall stumble I'll just move my email to my web host Eleven2.

zinneken · 4 Sep 2013, 03:42 PM

Quote:

Originally Posted by aleinss

The service felt neglected when John was running it as well.

I'd have to disagree there, as long as John was around things were snappy, fast and furious. At least that's what I see in my email correspondence with tuffmail up until I got replies from Derek.

William9 · 4 Sep 2013, 10:44 PM

I have Tuffmail support messages saved back to 2005. John Capo was very responsive. Replies were in minutes to hours.

ioneja · 5 Sep 2013, 01:22 AM

Quote:

Originally Posted by William9

I have Tuffmail support messages saved back to 2005. John Capo was very responsive. Replies were in minutes to hours.

Agreed, Tuffmail back in the days of John was very responsive, top notch all the way. I can't speak for how well the new guy has been doing, since I left Tuffmail roughly in the timeframe of when John sold Tuffmail. I knew I could trust John, but I didn't know anything about the new guy. However, I do have a client that is still with Tuffmail and they have told me support has still been pretty good, for whatever that's worth. Their needs are pretty simple, though, so I doubt they've had to rely too heavily on current Tuffmail support.

6 Aug 2013, 09:30 PM	#1
filbert Senior Member Join Date: Aug 2013 Posts: 103	Tuffmail Roundcube spellchecker Pretty trivial, I suppose, but the spell checker in Roundcube doens't work for me any more. I have to rely on it now as my office PC doesn't let me use anything but base IE 8 and I can't add a plug in or use Firefox and certainly no Thunderbird or Postbox. I did email support to ask about this but haven't had a repsonse yet. Is it just me or do others have the saame problem? Rgrds F

7 Aug 2013, 02:14 AM	#2
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	Several of us are interested in what is the level of support and responsiveness currently provided by Tuffmail, since it's original developer sold the service 2 or 3 years ago. Please keep us informed regarding your experience.

9 Aug 2013, 06:43 PM	#3
filbert Senior Member Join Date: Aug 2013 Posts: 103	Well, I haven't had a response, not even an automated acknowledgement - I would have expected that in response to an email to support from any commercial system. However, I realised that I sent the email to support@tuffmail.com and the official address is support@tuffmail.net, so I've forwarded it on to the latter address to see if it makes a difference. I would have thought that the .com address would have worked or been forwarded but we'll see what happens. Rgrds F

10 Aug 2013, 12:58 AM	#5
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	I doesn't feel good. Makes one wonder how long it will last without ongoing development. Our choices are getting fewer.

11 Aug 2013, 05:00 PM	#6
zinneken Senior Member Join Date: Aug 2009 Posts: 136	I too just left tuffmail ... Very sad, but life moves on.

29 Aug 2013, 09:44 PM	#8
motm95 Member Join Date: Aug 2010 Posts: 36	Same here. It's a shame. Been with Tuffmail for 6 years but I finally decided not to renew. I've moved over to EuMX and couldn't be happier.

29 Aug 2013, 10:34 PM	#9
petergh Master of the @ Join Date: Jan 2002 Location: Denmark Posts: 1,302	For what it's worth, I did receive a reply to my most recent ticket opened not more than a few months ago, so presumably someone's still around (or at least was a few months ago).

2 Sep 2013, 02:04 PM	#10
aleinss Member Join Date: Oct 2005 Posts: 71	I put in a ticket to Derek and it was answered the next day. For some reason my monthly bandwidth is showing I'm using excessive amounts of bandwidth (IMAP out), but I can't pinpoint whether it's a bug in the Tuffmail monitoring system or I'm actually pushing that much data out somewhere. Anyways, it's still rock solid as ever. So why are people moving away from Tuffmail? I just got it setup in Maildroid on my phone and Nexus 7...no issues.

2 Sep 2013, 02:52 PM	#11
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	I've been with Tuffmail since 2005. I'm on the verge of leaving for three reasons (1) reports of delayed or absent replies to support requests (2) no significant development or updating since Derek bought the service about 2-3 years ago (3) little or no communication with customers. Compare that to Runbox, for example: similar price range but responsive support and continued improvements. Runbox people care about their service and customers.

3 Sep 2013, 05:01 AM	#12
aleinss Member Join Date: Oct 2005 Posts: 71	Fair enough. The service felt neglected when John was running it as well. Although this is more common than you might think. If you ever watch the TV show Hotel Impossible, some people buy a hotel and think it will run itself. It crumbles and they just keep collecting the money as it wastes away. Anyways, if Tuffmail shall stumble I'll just move my email to my web host Eleven2.

4 Sep 2013, 10:44 PM	#14
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	I have Tuffmail support messages saved back to 2005. John Capo was very responsive. Replies were in minutes to hours.