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Runbox Forum Everything related to Runbox should go here: suggestions, comments, complaints, questions, technical issues, etc. |
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13 Mar 2018, 09:51 PM | #1 |
Junior Member
Join Date: Mar 2018
Posts: 23
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Change Main Account Name?
I am currently using a trial subscription and realize now that (for my paid subscription, which will also include two sub-accounts) I would prefer a different user name for the main account. Is this something tech. support can change for me (for email address as well as for account management), or do I have to cancel the trial account and start over accomplish that? -- jclarkw
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14 Mar 2018, 03:41 AM | #2 |
Senior Member
Join Date: Feb 2010
Posts: 107
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AFAIK you cannot change your username (i.e. login name). Tech support can do that but I believe to remember having read somewhere that they're sort of reluctant to do so.
However, you can create up to 100 aliases for sending and receiving emails. In my personal opinion, not using your login name as an email address is indeed a security benefit although I know that this view is arguable. Letting your trial account expire and registering your desired username as a new account is of course also an option (provided it is still available). Regards, gecko |
14 Mar 2018, 07:19 AM | #3 |
Junior Member
Join Date: Mar 2018
Posts: 23
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Thanks! I think this will be the easiest way, since I haven't saved very much in my trial account. -- jclarkw2
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14 Mar 2018, 10:16 PM | #4 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
Hello. We can change your username. That's not a problem for us .
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14 Mar 2018, 11:37 PM | #5 | |
Junior Member
Join Date: Mar 2018
Posts: 23
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Quote:
I guess I can anticipate some of the consequences, such as my credentials for this forum will then contain an invalid email address. (I guess I can fix this chicken-and-egg problem by changing it to my non-runbox email before you change my username...) This one is not critical, but will I still be able to access my messages stored in this account? More importantly, will there be consequences that I'm less likely to anticipate? -- jclarkw |
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15 Mar 2018, 06:51 AM | #6 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
It's pretty straightforward really. We change your username to whatever we agree it can change to (obviously some aren't available) and then your old username becomes an alias. That means you don't have to worry about suddenly missing incoming messages. You can then delete the alias yourself if you wish.
No other consequences and your previous mail is still in the account. Yes, please create a ticket for this if you haven't already. Thank you. |
15 Mar 2018, 07:18 PM | #7 | |
Junior Member
Join Date: Mar 2018
Posts: 23
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Quote:
Will my login passwords (both to the main account and to the helpdesk) and other 2FA credentials (if I've set them up) remain the same? If so, I'll get submit a ticket as soon as I "get my ducks in a row." -- jclarkw2 Last edited by jclarkw2 : 15 Mar 2018 at 08:29 PM. |
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16 Mar 2018, 02:10 AM | #8 |
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549
Representative of:
Runbox.com |
The helpdesk registered email will remain the same as it is a separate system, but we can change that for you if you wish and that way you can still access your previous tickets but on the new email address. 2FA and app passwords will be reset so they will need to be set up again.
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16 Mar 2018, 03:15 AM | #9 | |
Junior Member
Join Date: Mar 2018
Posts: 23
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Quote:
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29 Mar 2018, 07:54 PM | #10 |
Senior Member
Join Date: Dec 2014
Location: Central City
Posts: 162
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