FM & POBox appear to be down - !st August @ 08:25 BST - Page 2

vivil · 1 Aug 2018, 06:21 PM

Quote:

Originally Posted by patricius

Fastmail down

Thanks for the new information than noone has discovered before you.

Lot of us has understand (also via pingdom reports) than zero FM customers have an access to his mails.

http://stats.pingdom.com/w17m1yxzjyin

vivil · 1 Aug 2018, 06:23 PM

The MXes can not be down more than 22/23h due to the mail rejects from remote MX services which stops retries after 1 day....

vivil · 1 Aug 2018, 06:57 PM

After the POBOXrecovery h1 or 1h30 ago, the MXes was good... so no mail lost

else

https://twitter.com/FastMail/status/1024590260460642304

Berenburger · 1 Aug 2018, 07:10 PM

Quote:

Originally Posted by NJSS

POBox.Com is back on line at 09:53 BST

Fastmail appears to be still down.

NJSS

No Pobox Webmail. Of course, it's on the same infrastructure as FastMail.

vivil · 1 Aug 2018, 07:17 PM

ok now in France.

JamesHenderson · 1 Aug 2018, 07:18 PM

OK now with me in the UK.

Ladrillo · 1 Aug 2018, 08:13 PM

OK here in Spain

FredOnline · 1 Aug 2018, 08:18 PM

A reminder to all, of my EMD Favorites Twitter web page:

https://twitter.com/EMDiscussions/lists/emd-favorites

There had been a previous occasion where FastMail had tweeted about problems, but not got around to updating their own status page.

vivil · 1 Aug 2018, 08:41 PM

next time (please) move MX2 + either POP or IMAP on a secondary network ^^

Berenburger · 1 Aug 2018, 08:47 PM

Quote:

Originally Posted by FredOnline

A reminder to all, of my EMD Favorites Twitter web page:

https://twitter.com/EMDiscussions/lists/emd-favorites

There had been a previous occasion where FastMail had tweeted about problems, but not got around to updating their own status page.

Like to see this post (link) sticky on the Forum. Can Edwin take care of that?

BritTim · 1 Aug 2018, 09:29 PM

I have a question for those who park their own domains at FastMail. Did the outage affect access to the DNS of those domains?

patricius · 1 Aug 2018, 10:08 PM

Quote:

Originally Posted by vivil

Thanks for the new information than noone has discovered before you.

Lot of us has understand (also via pingdom reports) than zero FM customers have an access to his mails.

http://stats.pingdom.com/w17m1yxzjyin

Hi vivil,

Thanks for your kindness on stating the obvious ( as I did ) directly to me ( when other users did the same).

It was not the main purpose. Just to let know that at that specific moment another user was trying to use the service without sucess. Can you tell me any tool that states how many users were not able to use Fastmail, when intended to, during the outage?

That will be of help.

Regards.

walpurg · 1 Aug 2018, 11:45 PM

The Register has picked this up (folks can comment there if they like):
FastMail takes a nap in network blunder
Not our fault insists email slinger as customers twiddle thumbs

Quote:

FastMail CEO Bron Gondwana told El Reg: "Our customers expect transparency from us, and they know they can expect a public post-mortem like this one from 2014. Sharing this information lets customers know they can count on our team to learn from issues like this, and continually improve."

Bamb0 · 4 Aug 2018, 05:58 AM

Glad its all ok

TenFour · 4 Aug 2018, 06:16 AM

The Register seems to try to create controversy with every article, but this type of thing does deserve a robust customer service response. Have they sent out an email explaining what was happening? I, as a POBox customer, only learned of the issue via Twitter, which is invaluable for breaking updates like that. IMHO reliability and security are the top two items I look for in an email provider. Everything else is way down the list.

1 Aug 2018, 09:29 PM	#26
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,090	Was DNS for custom domains affected? I have a question for those who park their own domains at FastMail. Did the outage affect access to the DNS of those domains?

1 Aug 2018, 06:23 PM	#17
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	The MXes can not be down more than 22/23h due to the mail rejects from remote MX services which stops retries after 1 day....

1 Aug 2018, 06:57 PM	#18
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	After the POBOXrecovery h1 or 1h30 ago, the MXes was good... so no mail lost else https://twitter.com/FastMail/status/1024590260460642304

1 Aug 2018, 07:17 PM	#20
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	ok now in France.

1 Aug 2018, 07:18 PM	#21
JamesHenderson Cornerstone of the Community Join Date: Jan 2003 Location: Oxfordshire, UK Posts: 603	OK now with me in the UK.

1 Aug 2018, 08:13 PM	#22
Ladrillo Senior Member Join Date: Nov 2003 Location: Spain Posts: 116	OK here in Spain

1 Aug 2018, 08:18 PM	#23
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	A reminder to all, of my EMD Favorites Twitter web page: https://twitter.com/EMDiscussions/lists/emd-favorites There had been a previous occasion where FastMail had tweeted about problems, but not got around to updating their own status page.

1 Aug 2018, 08:41 PM	#24
vivil Essential Contributor Join Date: Nov 2004 Location: France Posts: 472	next time (please) move MX2 + either POP or IMAP on a secondary network ^^

4 Aug 2018, 05:58 AM	#29
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,868	Glad its all ok

4 Aug 2018, 06:16 AM	#30
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,722	The Register seems to try to create controversy with every article, but this type of thing does deserve a robust customer service response. Have they sent out an email explaining what was happening? I, as a POBox customer, only learned of the issue via Twitter, which is invaluable for breaking updates like that. IMHO reliability and security are the top two items I look for in an email provider. Everything else is way down the list.