Whitelisting

mdembski · 24 Oct 2008, 07:21 AM

Whitelisting a domain or a specific address continues to be a hit and miss for me. Many times it still end up in the bulk folder. The only sure way I have found to ensure it doesn't is to add the address to my address book. Many of the emails I get from stores I deal with or newsletter I have signed up for go to my bulk unless I have added the specific address to my address book. This is not easy to do as they frequently come from different parts of the company.

carverrn · 24 Oct 2008, 08:21 AM

The Runbox Whitelist and the Runbox Address Book are both used to generate the whitelist used by the spam filter so they "should" work the same.

I know we've had some issues with Spam Assassin whitelist matching that seems to occur when there are invalid characters in the "From" address, such as the address ending with a tick (`) character.

If you have any specific examples we can look at it would be helpful. Just submit a support ticket at http://support.runbox.com with the folder, subject and timestamp of the message so we can find it.

Regards,
Rich

mdembski · 13 Nov 2008, 11:25 AM

Whitelisting is now working. Thanks

24 Oct 2008, 07:21 AM	#1
mdembski Member Join Date: Jul 2007 Posts: 65	Whitelisting Whitelisting a domain or a specific address continues to be a hit and miss for me. Many times it still end up in the bulk folder. The only sure way I have found to ensure it doesn't is to add the address to my address book. Many of the emails I get from stores I deal with or newsletter I have signed up for go to my bulk unless I have added the specific address to my address book. This is not easy to do as they frequently come from different parts of the company.

24 Oct 2008, 08:21 AM	#2
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	The Runbox Whitelist and the Runbox Address Book are both used to generate the whitelist used by the spam filter so they "should" work the same. I know we've had some issues with Spam Assassin whitelist matching that seems to occur when there are invalid characters in the "From" address, such as the address ending with a tick (`) character. If you have any specific examples we can look at it would be helpful. Just submit a support ticket at http://support.runbox.com with the folder, subject and timestamp of the message so we can find it. Regards, Rich

13 Nov 2008, 11:25 AM	#3
mdembski Member Join Date: Jul 2007 Posts: 65	Whitelisting is now working. Thanks