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Old 15 Sep 2010, 06:09 AM   #1
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,789
Exceedind Limits ?

I just forwarded an email that I received to about a dozen of my address book addresses. Guess what, Runbox refused to send any of them. Error message said something about exceeding my limit. This is strange for a pay service. Never had this problem with FM or Google and Google is free.
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Old 15 Sep 2010, 07:35 AM   #2
Geir
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Join Date: Sep 2001
Location: Oslo, Norway
Posts: 2,938

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sheprd,

Is this a trial account? We have strict limits on trial accounts (to prevent abuse) that are lifted upon subscribing.

What is your Runbox username, please?

- Geir
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Old 15 Sep 2010, 09:50 AM   #3
sheprd
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Join Date: Sep 2001
Location: VA, USA
Posts: 2,789
I have the Micro Account and don't really want to list my username on this public forum.
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Old 15 Sep 2010, 06:32 PM   #4
dbowdley
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Join Date: Nov 2008
Location: UK
Posts: 549

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Hi sheprd,

You will need to open a support ticket so that someone can look in to this. We can't do much without knowing your username, but appreciate why you don't want to post it in public.

David
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Old 16 Sep 2010, 12:23 AM   #5
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,789
I have opened a support ticket. I think I've found answer in the Knowledge base. My error message said something about a 100mb limit on attachments and my email evidently exceeded that.
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Old 16 Sep 2010, 01:36 AM   #6
tomhab
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Join Date: Nov 2007
Posts: 236
You beat the 100mb limit? Wow

Where did the email come from.... curiosity kicking in
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Old 16 Sep 2010, 01:53 AM   #7
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,789
It was just a normal email with attachment, not a large attachment which I forwarded to my address contacts. About a dozen.
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Old 16 Sep 2010, 06:29 AM   #8
Liz
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Join Date: Jul 2001
Location: Los Angeles,CA
Posts: 4,652

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You were simply over the trial sending quota, as I explained via the support ticket. You can only email 20 recipients per day on trial, so if you had emailed more than 8 recipients already that day, one to 12 recipients would not go through.

Liz
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Old 16 Sep 2010, 09:12 AM   #9
sheprd
The "e" in e-mail
 
Join Date: Sep 2001
Location: VA, USA
Posts: 2,789
Liz with all due respect, How do I get through to Support that I DON'T HAVE A TRIAL ACCOUNT. I have a PAY ACCOUNT and am hosting a Domain with Runbox. I Paid $19.95 for the account.

I wish to correct my earlier remarks and offer an apology to Runbox and Liz. I do have a trial account. I checked my credit card records and lo and behold, the payment didn't go through. Reason I was sure it did was because I hosted a domain mail with Runbox. Don't at this time know why the transaction failed. Again thanks Liz for your patience. Sorry I made such a boo boo.

Last edited by sheprd : 16 Sep 2010 at 09:44 AM.
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