Runbox Still Down !? - Page 2

slate · 3 Jun 2002, 01:12 AM

Have tried it but also no go.
Page cant/wont load up.

Liz is on it.

No worries.
She'll track the problem down

Liz · 3 Jun 2002, 02:00 AM

Quote:

Originally posted by slate

Liz, just to update you.

It's just past midnight here in the Asia Pacific region and Runbox is still down.

Been unable to download using POP3 thru Outlook and webmail access is also not available.

Yes, a user in Singapore told me the same thing, it's KPNQwest's DNS problems, apparently... I recommend this for emergency use: http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0

Liz

Liz · 3 Jun 2002, 02:04 AM

Quote:

Originally posted by slate
Liz is on it.

No worries.
She'll track the problem down

Heh, I just wish I could DO something about it...!

Liz

Texpro · 3 Jun 2002, 03:45 AM

I'm in the USA. I have had intermittent problems with runbox. I use Opera 5.1. I had problems yesterday around 6 pm CST. Later that evening things were OK. Beginning about 12 CST, I was unable to access runbox directly. However the mail2me site Liz selected did work.

Hmm

marc_otten · 3 Jun 2002, 04:19 AM

I've been unable to check my Runboxmail for the last 48 hours....what's the problem???

Liz · 3 Jun 2002, 05:54 AM

ottenm,

Like we have stated in various threads here, it's our ISP which is causing random (?) DNS errors for various users' ISP's since Friday. It has nothing to do with runbox itself. Using a different ISP or the site I suggested previously in this thread ( http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0 ) will get you access while the problem lasts though...

For most, access is uninterrupted.

Liz

digisoft · 3 Jun 2002, 07:22 AM

Same story again...

I just tried accessing runbox and the site is unreachable again for me...

-Digi

Jeremy Howard · 3 Jun 2002, 07:59 AM

Liz, if it's just a case of DNS problems, pop up some instructions somewhere (and provide an IP address URL, of course!) showing people how to edit their hosts file, which will allow them to use Runbox even when DNS isn't resolving. This approach works on Windows 95 and later, Mac OS X, and Linux.

oysterquartz · 3 Jun 2002, 08:07 AM

Strangely, absolutely no problems on my end over the last couple of days. While RMM was a little slow earlier in the week, its been rock solid for the past five days. All domains are OK from here.

slate · 3 Jun 2002, 08:31 AM

QT:
I recommend this for emergency use: http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0
Liz
UNQT.

Liz, what do I put in for "Server name/IP address"?

TIA

Kyle Babich · 3 Jun 2002, 08:49 AM

pop.runbox.com

Liz · 3 Jun 2002, 09:35 AM

Jeremy: We tried that, but seems the affected users can't get to the IP's either, so I guess it isn't directly a DNS problem, but another kind of access issue. It is definitly KPN, though, FWIW. Here they are though, if anyone wants to try:

http://193.71.199.74 - runbox.com
http://193.71.199.139 - runbox.no
193.71.199.39 - pop.runbox.com and smtp.runbox.com

Tomorrow is D-day regarding KPN anyhow, I think... If needed, we will move everything. Chances are fair that they will be taken over though, we are in good company down there...

Liz

Liz · 3 Jun 2002, 09:36 AM

Quote:

Originally posted by oysterquartz
Strangely, absolutely no problems on my end over the last couple of days. While RMM was a little slow earlier in the week, its been rock solid for the past five days. All domains are OK from here.

It seems users in the US and the Netherlands are primarily hit by this. KPN is of course a Dutch company, but other than that, it makes little sense...!

Liz

Kyle Babich · 3 Jun 2002, 09:42 AM

I live in NJ, USA and other than for about 12 hrs. a few days ago everything has been running fine for me.

deanwendt · 3 Jun 2002, 12:57 PM

I live in Dallas, TX and haven't been able to get my email all day! The reason I chose runbox was because this didn't happen...

3 Jun 2002, 03:45 AM	#19
Texpro Member Join Date: Feb 2002 Location: Texas Posts: 43	Not working from Texas I'm in the USA. I have had intermittent problems with runbox. I use Opera 5.1. I had problems yesterday around 6 pm CST. Later that evening things were OK. Beginning about 12 CST, I was unable to access runbox directly. However the mail2me site Liz selected did work. Hmm

3 Jun 2002, 04:19 AM	#20
marc_otten Master of the @ Join Date: Feb 2002 Location: Breda, NL Posts: 1,070	Unable to check mail I've been unable to check my Runboxmail for the last 48 hours....what's the problem???

3 Jun 2002, 08:07 AM	#24
oysterquartz The "e" in e-mail Join Date: Feb 2002 Location: Athens Posts: 2,402	No problems here ... Strangely, absolutely no problems on my end over the last couple of days. While RMM was a little slow earlier in the week, its been rock solid for the past five days. All domains are OK from here.

3 Jun 2002, 09:35 AM	#27
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Jeremy: We tried that, but seems the affected users can't get to the IP's either, so I guess it isn't directly a DNS problem, but another kind of access issue. It is definitly KPN, though, FWIW. Here they are though, if anyone wants to try: http://193.71.199.74 - runbox.com http://193.71.199.139 - runbox.no 193.71.199.39 - pop.runbox.com and smtp.runbox.com Tomorrow is D-day regarding KPN anyhow, I think... If needed, we will move everything. Chances are fair that they will be taken over though, we are in good company down there... Liz Last edited by Liz : 3 Jun 2002 at 10:17 PM.

3 Jun 2002, 01:12 AM	#16
slate Junior Member Join Date: Jun 2002 Posts: 22	Have tried it but also no go. Page cant/wont load up. Liz is on it. No worries. She'll track the problem down

3 Jun 2002, 05:54 AM	#21
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	ottenm, Like we have stated in various threads here, it's our ISP which is causing random (?) DNS errors for various users' ISP's since Friday. It has nothing to do with runbox itself. Using a different ISP or the site I suggested previously in this thread ( http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0 ) will get you access while the problem lasts though... For most, access is uninterrupted. Liz

3 Jun 2002, 07:22 AM	#22
digisoft Member Join Date: Apr 2002 Posts: 50	Same story again... I just tried accessing runbox and the site is unreachable again for me... -Digi

3 Jun 2002, 07:59 AM	#23
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Liz, if it's just a case of DNS problems, pop up some instructions somewhere (and provide an IP address URL, of course!) showing people how to edit their hosts file, which will allow them to use Runbox even when DNS isn't resolving. This approach works on Windows 95 and later, Mac OS X, and Linux.

3 Jun 2002, 08:31 AM	#25
slate Junior Member Join Date: Jun 2002 Posts: 22	QT: I recommend this for emergency use: http://www.mail2web.com/cgi-bin/login.asp?lid=0&il=0 Liz UNQT. Liz, what do I put in for "Server name/IP address"? TIA

3 Jun 2002, 08:49 AM	#26
Kyle Babich Cornerstone of the Community Join Date: Aug 2001 Location: NJ, USA Posts: 540	pop.runbox.com

3 Jun 2002, 09:42 AM	#29
Kyle Babich Cornerstone of the Community Join Date: Aug 2001 Location: NJ, USA Posts: 540	I live in NJ, USA and other than for about 12 hrs. a few days ago everything has been running fine for me.

3 Jun 2002, 12:57 PM	#30
deanwendt Junior Member Join Date: Apr 2002 Posts: 7	I live in Dallas, TX and haven't been able to get my email all day! The reason I chose runbox was because this didn't happen...