Runbox' own email marked as Spam

vazwaz · 29 Jul 2011, 01:59 PM

I just submitted a ticket to Runbox and the acknowledgement email sent to my Runbox account was marked as Spam.
Why?

thanks,

Robin

kservik · 29 Jul 2011, 05:11 PM

Check the header and you will know the answer:

In webmail, open a message and then up to your right you can click on "View full headers".

The header will have detailed information on spam score from SpamAssassin (SA) and DSPAM.

Kim

dbowdley · 30 Jul 2011, 06:11 PM

I think the point here is that either:

a) Runbox shouldn't be sending support ticket replies formatted in a way that it's own spam filters filter them as spam

or

b) The Runbox spam filters should know what a support ticket looks like and doesn't filter it as spam.

Dave

vazwaz · 30 Jul 2011, 06:37 PM

Yes thats the point I was trying to make.
Couldn't Runbox whitelist its own email by default ?

David · 31 Jul 2011, 12:20 AM

Perhaps Runbox are beyond using sneaky tactics (that would benefit only themselves) and don't want to play favourites!

Let the chips fall where they may.

kservik · 1 Aug 2011, 11:55 PM

Quote:

Originally Posted by vazwaz

Yes thats the point I was trying to make.
Couldn't Runbox whitelist its own email by default ?

We could whitelist a unique ID for each email we sent out. Whitelisting a well known address would just make it easy for spammers.

To make whitelisting work like you suggest we would have to make our Support system more integrated with the rest of the system. We decided against that a long time ago as the Support system is third party software and might be a security risk.

Kim

soromak · 2 Aug 2011, 03:38 AM

[quote=kservik;525850]We could whitelist a unique ID for each email we sent out. Whitelisting a well known address would just make it easy for spammers.

To make whitelisting work like you suggest we would have to make our Support system more integrated with the rest of the system. We decided against that a long time ago as the Support system is third party software and might be a security risk.
[quote=kservik;525850]

How about setting up a unique IP for the support system and whitelist e-mail originating from this IP?
It shouldn't be difficult and would not require any tight integration with the whole system.

29 Jul 2011, 01:59 PM	#1
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	Runbox' own email marked as Spam I just submitted a ticket to Runbox and the acknowledgement email sent to my Runbox account was marked as Spam. Why? thanks, Robin

29 Jul 2011, 05:11 PM	#2
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	How to read spam score Check the header and you will know the answer: In webmail, open a message and then up to your right you can click on "View full headers". The header will have detailed information on spam score from SpamAssassin (SA) and DSPAM. Kim

30 Jul 2011, 06:11 PM	#3
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	I think the point here is that either: a) Runbox shouldn't be sending support ticket replies formatted in a way that it's own spam filters filter them as spam or b) The Runbox spam filters should know what a support ticket looks like and doesn't filter it as spam. Dave

30 Jul 2011, 06:37 PM	#4
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	Yes thats the point I was trying to make. Couldn't Runbox whitelist its own email by default ?

31 Jul 2011, 12:20 AM	#5
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Perhaps Runbox are beyond using sneaky tactics (that would benefit only themselves) and don't want to play favourites! Let the chips fall where they may.

2 Aug 2011, 03:38 AM	#7
soromak Cornerstone of the Community Join Date: Aug 2008 Location: Norway Posts: 753	[quote=kservik;525850]We could whitelist a unique ID for each email we sent out. Whitelisting a well known address would just make it easy for spammers. To make whitelisting work like you suggest we would have to make our Support system more integrated with the rest of the system. We decided against that a long time ago as the Support system is third party software and might be a security risk. [quote=kservik;525850] How about setting up a unique IP for the support system and whitelist e-mail originating from this IP? It shouldn't be difficult and would not require any tight integration with the whole system.