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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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10 Feb 2017, 03:47 PM | #1 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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No newsletters & no learning
I subscribe to several newsletters. I kept wondering where they were. I was receiving them before the last big FM change, but now I'm not. I have contacted each of the sources of these newsletters; the problem isn't on their end. I don't think it's Bitdefender, because newsletters I've received for over five years do keep coming; it's the newer ones (within the last nine months or so) that aren't making it.
Perhaps related? I have been working on teaching FM about what is spam and what is not Daily. I have never had problems with FM routing stuff to one of my three folders. Seamless. Until this last year. I report "not spam," and then "move to" for at least six items a day. And I have been "teaching" these same daily newsletters to FM for a year. Has something changed? |
10 Feb 2017, 10:04 PM | #2 | |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,908
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Quote:
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11 Feb 2017, 02:22 AM | #3 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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No. They are not even being received at all.
The older ones I do t go to spam, and every day I have to move them to the proper folder, So there are two situations going on, both involving newsletters. When I talk to the various sources of these newsletters, they tell me they are getting a "no good" address notice. |
17 Mar 2017, 03:33 PM | #4 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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Bump.
This is getting to be a big problem. I am trying to volunteer for several organizations which send me newsletters and instructions. They are all white listed. They are not going to spam. They never come. Is there a way to fix this? Thanks. |
17 Mar 2017, 04:27 PM | #5 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Go to settings, then spam protection, then tick basic.
Try it and see how you get on. |
17 Mar 2017, 04:54 PM | #6 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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This is almost certainly a DMARC policy issue. There have been several threads about the different manifestations of the issue. They all boil down to the fact that the email appears to come from the wrong server.
I would suggest contacting support with a couple of examples where this is biting you. Depending on the exact details, they may be able to circumvent the issue with some domain whitelisting. Alternatively (and if they say this it is probably true) they may tell you that the newsletter sites are incorrectly configured. |
18 Mar 2017, 03:36 AM | #7 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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Thanks for the reply, Terry. My spam filter is already set on "basic," so that's not what's going wrong. Still mysterious!
Brit Tim: I phoned one of the organizations to see if they could tell me what they were seeing on their end. They told me that they were getting "bad address" notifications -- whatever that means. How do I go about contacting support? I haven't done that before. Thanks for helping me out. |
18 Mar 2017, 03:50 AM | #8 | ||
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Quote:
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Bill |
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18 Mar 2017, 04:04 AM | #9 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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I know that's much info to go on, Bill. I have tried re-registering for these newsletters to make sure I've sent my address properly. That's all I know to do as far as the address is concerned.
The odd thing is that this is something recent. I am still getting old (and currently unnecessary) newsletters; it's the new ones I've signed up for that I'm not getting. For example, I signed up for "EarthSky" about 10 years ago. I'm still getting it daily. I signed up for the volunteer organizations three months ago. I haven't received even one newsletter from the seven I agreed to help. Something changed? Thanks for the link to the support team. |
19 Mar 2017, 09:33 PM | #10 |
Cornerstone of the Community
Join Date: Dec 2005
Location: Kars, NB, Canada
Posts: 702
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This may be a long-shot, but is there anything special about your email address, such as a special character in it? As an example, Fastmail supports plus addressing, and a plus sign "+" is technically a valid character for the username part of an email address. Nevertheless, many web sites have a check for valid email addresses which will not allow a plus sign. Frustrating. The worst would be for a web site to accept it at one point, then later revise their software so that it neither works nor can it be changed.
There are also other special characters which technically can be part of a username but might be screened out by faulty software. |
19 Mar 2017, 10:39 PM | #11 |
Member
Join Date: Nov 2013
Posts: 81
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Beginning about six weeks ago, noclue, I stopped receiving promotional emails from three supermarkets and another company. I had been getting those emails for "years." It's obvious that FastMail recently changed its spam-fighting algorithms.
Why didn't FastMail put the promotional emails in my Junk Mail folder? Why did it have to discard them? I believe that the change in FastMail's spam-fighting behavior is a "serious" mistake, and should be corrected ASAP. |
20 Mar 2017, 04:31 AM | #12 | |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Just because you stop receiving periodic emails doesn't mean the reason is the receiving email system spam content filtering. Here are some possibilities:
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20 Mar 2017, 02:51 PM | #13 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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lane & chickadee -- thank you. I am open to any suggestions! I am embarrassed to say how ridiculously easy my email address is. I have three, and they do not use any oddball characters. I got these Fastmail accounts back in the Stone Age.
I will be contacting support. I'll let you know what they said. I, too (as a long-time user of this service), have noticed certain changes. Things aren't as "tidy" as they used to be. A certain laxity that is really inconvenient. |
30 Mar 2017, 02:31 PM | #14 |
Cornerstone of the Community
Join Date: Dec 2007
Location: San Antonio, Texas USA
Posts: 557
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This was the reply from support:
"I am sorry for the inconveniences caused. To investigate the issue further could you please re-register with the email address: subscribeXXXXXXXXX((a)).fastmail.fm and let us know if you can receive the newsletters." Does he mean to create a separate account entirely? A separate address just for newsletters? Last edited by noclue : 31 Mar 2017 at 04:19 PM. |
30 Mar 2017, 02:41 PM | #15 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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I think they mean for you to use that address to be used for your news letters subscriptions.
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