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Old 26 Aug 2018, 07:05 PM   #1
NJSS
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Fastmail down again

Sunday 26th August @ 09:04 GMT

Nothing on Fastmail Status but:-

http://www.isitdownrightnow.com/fastmail.com.html

PoBox.Com is also down:-

http://www.isitdownrightnow.com/pobox.com.html


NJSS

Last edited by NJSS : 26 Aug 2018 at 07:10 PM. Reason: To add POBox
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Old 26 Aug 2018, 07:11 PM   #2
evfrson
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down for me in UK.
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Old 26 Aug 2018, 07:11 PM   #3
Terry
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Perhaps the kangaroo peddling the generator has died...

https://www.fastmailstatus.com/
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Old 26 Aug 2018, 07:14 PM   #4
NJSS
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At least FMStatus has now been updated:-

Quote:
FastMail is unavailable. Looks like a network problem at our primary datacentre provider. We're investigating and will let you know more info as soon as we have it.
NJSS
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Old 26 Aug 2018, 07:15 PM   #5
montmorencyfm
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So not just my computer / home network then.

Is Fastmail becoming generally less reliable these days?
This isn't the first time I've noticed outages, and they are usually when I least want them.

(I suppose any outage is going to be really inconvenient for someone).
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Old 26 Aug 2018, 07:31 PM   #6
ferrety
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Down for me too, in the UK
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Old 26 Aug 2018, 07:34 PM   #7
JamesHenderson
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yep, still down in. the UK.
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Old 26 Aug 2018, 07:42 PM   #8
ferrety
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It is back up for me a moment ago (UK)
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Old 26 Aug 2018, 07:50 PM   #9
JamesHenderson
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yep, up for me too.
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Old 27 Aug 2018, 02:50 AM   #10
BritTim
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My initial survey of the Pingdom data suggests that the problem is very similar to the last complete outage. However, it was resolved more quickly. Once again, both MX servers were unavailable, including the secondary MX server (in Seattle). Both MX servers were mostly unavailable for about 35 minutes though the Seattle server was reachable for a brief period in the middle.

The practical consequence for me is not severe because it occurred on a Sunday. On a regular working day, it would have implied some mail delivery (including to non FastMail backup mail servers) was delayed for an hour (the typical time between an initial attempt to deliver the messages and the sending server trying again). This can be serious for a couple of my business clients.

Essentially, if the secondary MX server in Seattle is unavailable at the same time as the primary MX server, it makes the secondary MX server absolutely worthless. IMHO, FastMail should assign the highest priority to eliminating the shared failure point that results in simultaneous inability to access both MX servers.
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Old 28 Aug 2018, 04:55 PM   #11
NJSS
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Many thanks Tim

Quote:
FastMail should assign the highest priority to eliminating the shared failure point that results in simultaneous inability to access both MX servers.
In the absence of any response from FM on Fastmail Status other than:-

Quote:
FastMail is unavailable. Looks like a network problem at our primary datacentre provider. We're investigating and will let you know more info as soon as we have it........
We are back online, thanks for your patience. No mail has been lost during this outage..
Presumably we need to raise the issue by raising a support ticket.

NJSS
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Old 28 Aug 2018, 06:10 PM   #12
NJSS
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I raised at ticket (PTN445791) at 07:59 BST this morning, cribbing BritTim's excellent wording:-

Quote:
For the second time this month Fastmail has been down
for some time.

In each case the secondary MX server in Seattle was
unavailable at the same time as the primary MX server.

This makes the secondary MX server absolutely worthless.

Can you confirm that you are taking urgent action to
eliminate the shared failure point that results in
simultaneous inability to access both MX servers.
I would encourage others to raise similar, but not identical tickets.

I will post FM's response here when received.

NJSS
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