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Old 13 Jun 2017, 07:33 PM   #1
Master of the @
Join Date: Dec 2007
Location: Hiding under my bed
Posts: 1,465
EuMX Login Problem

I'm getting a login error with all EuMX interfaces, telling me username and/or password is incorrect. I know it's not a password problem, since I use LastPass and it's putting in the correct password. I have tried the username both with and without "", but no login success.

Anyone else having trouble?
B4its2L8 is offline   Reply With Quote

Old 13 Jun 2017, 08:26 PM   #2
Cornerstone of the Community
Join Date: Jul 2009
Posts: 878
Works all right for me.
communicant is offline   Reply With Quote
Old 14 Jun 2017, 01:27 AM   #3
Senior Member
Join Date: Jun 2004
Posts: 141
I have no problem in accessing my account. Have you tried contacting the support?
rmannam is offline   Reply With Quote
Old 14 Jun 2017, 05:50 AM   #4
Master of the @
Join Date: Dec 2007
Location: Hiding under my bed
Posts: 1,465
Thanks for the responses. Yes, after being reassured that others were having no problem I did contact support a few hours ago. No response as yet.

UPDATE: EuMX support responded and was very helpful. After proving I was the owner of the account they gave me a temp password and I successfully logged in and changed it.

The only remaining mystery is that during some back-and-forth emails, EuMX said my last password change was in mid-May. But according to LastPass (which I've been using for several years now to log in automatically) the password that I had been using as recently as June 7 to log in successfully to EuMX was created seven months ago! So how did a password I have been using for the last seven months suddenly stop working and why would EuMX indicate a password change where there wasn't one?

In any case, things are back to normal and EuMX support was timely and helpful, as usual.

Last edited by B4its2L8 : 14 Jun 2017 at 08:15 AM.
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