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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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30 Sep 2017, 06:41 AM | #91 |
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janusz -- I have sent in two different orders (or whatever they are called). I followed the instructions I was sent, but nothing changed. That's when I sent in the second one, and no one ever replied to it.
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30 Sep 2017, 03:24 PM | #92 |
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By giving your email address to mailing lists you will incur a ton of spam emails as some companies sell email address to other companies, or their security is not very good and they get hacked.
If your problem is filing mail into different folders then you will need someone to help you sort this out, either someone on here or Fastmail. There are rules in your account section that you can set for all incoming mail to filter into the required folders or discard them. |
30 Sep 2017, 04:26 PM | #93 |
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Thank you, Terry. The preceeding 18 or so pages of this thread have been about just that -- how to get stuff sent to the right folders. I have tried the suggestions that kind folks here have offered, but the plain fact is that FM is no longer trying to learn what goes where. I don't know what happened; it worked so well for so long.
I could try contacting support again, but the last two encounters were not helpful. Did FM get sold or something? Why did things change? |
30 Sep 2017, 06:48 PM | #94 |
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I would wait until someone with a few brains on here can help you sort it out.
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1 Oct 2017, 06:17 AM | #95 |
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I have to say that I am very impressed with the "brains" who have helped me try to solve this problem. I don't think it's their fault that the issue hasn't been solved; I think something has gone on at FM that most of us don't know about.
I can continue to manually put emails where they belong. What irks me is that I'm paying FM to do that for me. They were, and now they're not. Why won't they fix it? It feels to me like they just don't care. I will likely not be the only person who leaves because the service is so poor. |
1 Oct 2017, 06:18 AM | #96 | ||
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Quote:
Quote:
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1 Oct 2017, 04:17 PM | #97 |
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Bill, hi! You've ridden to my rescue so many times... Thank you.
OK, here's what I've done: I have opened a zoho account for new and renewed newsletters. But I am still getting older ones in my FM account folders (newsletters which FM used to place correctly, but doesn't anymore). It's as if FM is just guessing day-to-day. Also, opening a new zoho account solved the problem with senders telling me they got "bad message" (or whatever it's called) since I was no longer using an FM address. The issue now is the old faithfuls, the newsletters I've been getting for years. EarthSky (a daily), for example, will end up in spam one day, personal another, commercial the next day, and accidentally make it to newsletters a couple of times a week. There is no rhyme nor reason. The same thing happens with my commercial emails/orders. That account is a different address from any of the other accounts, but FM exhibits the same random behavior. Some of these are places I've done business with for years, and FM used to send those emails right to the commercial folder. Now they go to other folders as well. Last edited by noclue : 1 Oct 2017 at 04:23 PM. Reason: I'm confusing myself |
18 Feb 2018, 10:14 AM | #98 |
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Did this ever get resolved?
OK, I just spent half an hour reading thru this entire thread. It's kind of like a train wreck -- I couldn't look away.
So, did this ever get resolved? I feel like I've read most of a crime/adventure novel, only to find the last chapter ripped out. If this never got resolved, I'd like to help. Let me know. Post a reply, or send me a private message. |
18 Feb 2018, 10:28 AM | #99 |
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It was resolved -- for a while. My newsletters actually went where they were supposed to for a couple of months. Now I'm back to sorting every morning. If an expert intervenes, FM seems to respond. Left on its own, it's apparently just be guessing about which folder to put my email in.
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18 Feb 2018, 11:58 AM | #100 | |
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Quote:
Are these e-newsletters the only kind of incoming messages that you're having this type of difficulty with? When they "went where they were supposed to for a couple of months", precisely what place or places were they going to? Does that place (or those places) still exist, but now you have to move the messages there yourself by hand, whereas previously they were landing there automatically? If so, what did you do originally to make that automatic behavior start happening in the first place? By the way, do you *always* interact with your FastMail account by using the FastMail Web interface, i.e. from within a Web browser? Do you *ever* interact with your FastMail account by using a third-party email program or app? Do you *ever* interact with your FastMail account from a different location, or using a different device, from your primary one? I remember reading earlier in this lengthy thread that you had exactly three different email addresses that you maintain in active use. Is that still true today? If so, do all three of them end in "@fastmail.fm" or "@fastmail.com" or any of the dozens of other top-level domains that FastMail owns? Do the three addresses consist of a main address that matches your FastMail login username, plus two "aliases" of that address that you created yourself from within FastMail's Web interface? Hang in there, and I'll do my best to help you get this all figured out and squared away. =) |
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18 Feb 2018, 01:58 PM | #101 |
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I have three FastMail addresses ending in fm, us, and net. The "US' is my commercial account. The "net' is the newsletter account. The fm (com) is my personal email account. The newsletters end up in any of the three accounts. Each morning I move the newsletters to their correcsponding "net" folder from the "fm" and "us" folders and from spam. So my assumption is that FastMail isn't learning like it did in the days of old.
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18 Feb 2018, 11:42 PM | #102 | |||
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Meanwhile, inside your FastMail account, there exists a set of mail folders, which may or may not be nested hierarchically (i.e. with sub-folders "inside" a parent folder). In the context of this discussion, the terms "account" and "folder" mean very different things. For clarity, let's try to be consistent in using each of those terms according to its precise meaning. Quote:
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— — — By the way, in my previous post from last night, there are many specific questions that I asked to which you did not respond. It will help me to help you if you would kindly answer all those questions, please. |
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19 Feb 2018, 06:42 AM | #103 |
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I will do my best, but I am a shut-in with a serious auto-immune disease that leaves me quite unfunctional My energy levels are unpredictable.
I was told by someone with the knowledge of the inner workings of FastMail that folders with specific addresses could be "matched;" i.e., folders with specific addresses would receive emails into their corresponding folders. I know this to be true because it has worked that way before. This prorblem has surfaced only within the last two or three years. Yes. I use two aliases. Here are the folders I use: Inbox Drafts Sent Trash Spam Newsletters CommercIal Just so you know, I am happy to keep using FastMail even with these issues. I have spent quite a bit of time trying to solve this problem, and I don't want to go through another marathon with these health issues. That said, I don't wish to create a sucking vortex of time in your life, either! I am 71 and not tech savvy, as you have no doubt discerned. I suspect a lot of the problem is my fault as I do not always remember to change the address when I am writing to business interestes or companies from which I receive newsletters. Therefore, the email could be going out from the commercial alias with the newsletter alias on it. I have greatly improved in this area, but I'm sure there are the odd times I forget. |
19 Feb 2018, 04:54 PM | #104 |
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I will do my best, but I am a shut-in with a serious auto-immune disease that leaves me quite unfunctional My energy levels are unpredictable.
I was told by someone with the knowledge of the inner workings of FastMail that folders with specific addresses could be "matched;" i.e., folders with specific addresses would receive emails into their corresponding folders. I know this to be true because it has worked that way before. This problem has surfaced only within the last two or three years. Yes. I use two aliases. Here are the folders I use: Inbox Drafts Sent Trash Spam Newsletters CommercIal Just so you know, I am happy to keep using FastMail even with these issues. I have spent quite a bit of time trying to solve this problem, and I don't want to go through another marathon with these health issues. That said, I don't wish to create a sucking vortex of time in your life, either! I am 71 and not tech savvy, as you have no doubt discerned. I suspect a lot of the problem is my fault as I do not always remember to change the address when I am writing to business interestes or companies from which I receive newsletters. Therefore, the email could be going out from the commercial alias with the newsletter alias on it. I have greatly improved in this area, but I'm sure there are the odd times I forget. |
20 Feb 2018, 08:24 AM | #105 |
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Actions which automatically file messages into folders
Incoming messages are by default delivered to your Inbox folder. The only exceptions to this are:
You also need to realize that in Settings>Preferences>Reading>Conversations, you can choose to group messages with their replies or show every message separately. If you group messages with their replies (sometimes called a threaded view), you will normally be able to see all messages associated with that conversation (sent message, replies, etc.) if you view any message in that conversation (no matter what folder it's filed in). This may make it appear that messages are copied to folders without any action on your part, but actually you are just viewing messages in multiple folders when you read any of the messages in that conversation. If this is confusing, you can use the old style (show every message separately). Bill Last edited by n5bb : 20 Feb 2018 at 10:28 AM. Reason: Added alias targeting |