HELO/EHLO error with SMTP: new computer but same settings

outlawuk · 28 Aug 2010, 08:18 PM

I am being driven mad trying to set-up my new netbook computer for outgoing email.
I have an old computer (O) and a new computer (N).
O is connected to my router by network cable.
N is connected via WiFi.
O is running WinXP Pro sp2
N is running WinXP sp3

Both computers have same email program - The Bat 3.99.29 Professional
..... . email programs are with *identical* settings on each machine. I've checked.

O computer can send mail. I normally use STARTTLS connection but an open connection also works. I've used this for years.
N computer will not send using SMPT either open or STARTTLS. Nothing sends. Failure every time.

What's going on?!
For further into my email address is an address at my own domain so:
mail sent to blahblah@blah.com is delivered to my runbox account somename@runbox.com
My outgoing mail has my identity set as blahblah@blah.com
This has never been a problem before so I'm presuming this is not the issue.
Obviously, I am identifying myself to the SMTP server with my runbox username and password.

????
Thanks
Dominic

dbowdley · 29 Aug 2010, 10:30 PM

Hi outlawuk,

You do seem to be having an unusual problem.

Could you tell us the port numbers on each machine and the server name you are trying to send email through? We can then see if there is anything else to check.

Best wishes
David

outlawuk · 31 Aug 2010, 05:30 PM

David,
I am copying below the initial headers from an email sent by my working computer, to myself so you can see that smtp.runbox.com says about it all! I have obscured my email a/c details.
I will attempt to send an email to myself in a few minutes using N new computer and send another message with the error message in full.

I am connecting to secure.runbox.com on port 587
(it doesn't work using smtp.runbox.com port 26 either).
My internet connection is via a netgear broadband router.
Would runbox notice that I am using a different IP address in my home network?
I'm sending the correct username and password, so am identifying myself.
I'm wondering if I should momentarily turrn my router firewall off and see if that makes a difference. Similarly my WinXP firewall.
I presume the HELO comes from my computer name, and O old computer is "computer"
I called my N new computer "netbook".
Of no relevance is that I have now tried x.x.25 version of The Bat also, hence the header.
This is so confusing.
Thanks, Dominic

=======
Received: from 78-105-155-162.zone3.bethere.co.uk ([78.105.155.162] helo=computer)
by pepper.runbox.com with esmtpsa (uid:688596 ) (TLS-1.0:RSA_AES_256_CBC_SHA:32)
(Exim 4.50)
id 1OqM5N-0007Ow-FN
for MY EMAIL ADDRESS MY OWN DOMAIN NOT RUNBOX A/C; Tue, 31 Aug 2010 10:20:53 +0200
Date: Tue, 31 Aug 2010 09:20:43 +0100
From: MY NAME HERE <MY EMAIL ADDRESS MY OWN DOMAIN NOT RUNBOX A/C>
X-Mailer: The Bat! (v3.99.25) Professional

outlawuk · 31 Aug 2010, 05:49 PM

I just attempted and failed to send an email from N new computer.
Here are the error messages from the log. I have concealed my email address here:
======================

31/08/2010, 09:41:58: SEND - sending mail messages - 1 messages in queue
31/08/2010, 09:42:00: SEND - Initiating TLS handshake
>31/08/2010, 09:42:01: SEND - Certificate S/N: 131BBB, algorithm: RSA (2048 bits), issued from 29 May 2010 to 01 Jun 2011, for 1 host(s): secure.runbox.com.
>31/08/2010, 09:42:01: SEND - Owner: p5nO3RH9oERPnn7wI8X9d2YCJ56cd02U, NO, secure.runbox.com, GT74169998, See www.rapidssl.com/resources/cps (c)10, Domain Control Validated - RapidSSL(R), secure.runbox.com.
>31/08/2010, 09:42:01: SEND - Issuer: US, Equifax, Equifax Secure Certificate Authority.
31/08/2010, 09:42:01: SEND - TLS handshake complete
31/08/2010, 09:42:01: SEND - connected to SMTP server
31/08/2010, 09:42:01: SEND - authenticating (plain)...
31/08/2010, 09:42:02: SEND - sending message to MY EMAIL ADDRESS
31/08/2010, 09:42:02: SEND - The last address submitted was <MY EMAIL ADDRESS>
!31/08/2010, 09:42:02: SEND - Message has not been sent. Server reply - Administrative prohibition HELO/EHLO
!31/08/2010, 09:42:02: FETCH - Connection to host broken (last commands sent were: "RCPT TO:<MY EMAIL ADDRESS>", "RSET")
!31/08/2010, 09:42:02: FETCH - Connection to host broken (last commands sent were: "RSET", "RSET")
31/08/2010, 09:42:02: SEND - connection finished - 0 messages sent
31/08/2010, 09:42:02: SEND - Some messages were not sent - check the log for details

kservik · 1 Sep 2010, 10:46 AM

Open a Support Ticket here https://support.runbox.com/ and supply your username + paste the URL to this forum post.

Kim

dbowdley · 1 Sep 2010, 04:01 PM

Dominic,

Yes, do as Kim has asked, it will be easier to sort out your problem that way. If you find a solution that might be of use to others, please share it in this forum thread for others to see.

Best wishes
David

Liz · 2 Sep 2010, 07:25 AM

Hi,

Perhaps you identify yourself as localhost to our server? That won't work, namely.

Liz

28 Aug 2010, 08:18 PM	#1
outlawuk Junior Member Join Date: Aug 2010 Posts: 5	HELO/EHLO error with SMTP: new computer but same settings I am being driven mad trying to set-up my new netbook computer for outgoing email. I have an old computer (O) and a new computer (N). O is connected to my router by network cable. N is connected via WiFi. O is running WinXP Pro sp2 N is running WinXP sp3 Both computers have same email program - The Bat 3.99.29 Professional ..... . email programs are with identical settings on each machine. I've checked. O computer can send mail. I normally use STARTTLS connection but an open connection also works. I've used this for years. N computer will not send using SMPT either open or STARTTLS. Nothing sends. Failure every time. What's going on?! For further into my email address is an address at my own domain so: mail sent to blahblah@blah.com is delivered to my runbox account somename@runbox.com My outgoing mail has my identity set as blahblah@blah.com This has never been a problem before so I'm presuming this is not the issue. Obviously, I am identifying myself to the SMTP server with my runbox username and password. ???? Thanks Dominic

29 Aug 2010, 10:30 PM	#2
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Hi outlawuk, You do seem to be having an unusual problem. Could you tell us the port numbers on each machine and the server name you are trying to send email through? We can then see if there is anything else to check. Best wishes David

31 Aug 2010, 05:30 PM	#3
outlawuk Junior Member Join Date: Aug 2010 Posts: 5	David, I am copying below the initial headers from an email sent by my working computer, to myself so you can see that smtp.runbox.com says about it all! I have obscured my email a/c details. I will attempt to send an email to myself in a few minutes using N new computer and send another message with the error message in full. I am connecting to secure.runbox.com on port 587 (it doesn't work using smtp.runbox.com port 26 either). My internet connection is via a netgear broadband router. Would runbox notice that I am using a different IP address in my home network? I'm sending the correct username and password, so am identifying myself. I'm wondering if I should momentarily turrn my router firewall off and see if that makes a difference. Similarly my WinXP firewall. I presume the HELO comes from my computer name, and O old computer is "computer" I called my N new computer "netbook". Of no relevance is that I have now tried x.x.25 version of The Bat also, hence the header. This is so confusing. Thanks, Dominic ======= Received: from 78-105-155-162.zone3.bethere.co.uk ([78.105.155.162] helo=computer) by pepper.runbox.com with esmtpsa (uid:688596 ) (TLS-1.0:RSA_AES_256_CBC_SHA:32) (Exim 4.50) id 1OqM5N-0007Ow-FN for MY EMAIL ADDRESS MY OWN DOMAIN NOT RUNBOX A/C; Tue, 31 Aug 2010 10:20:53 +0200 Date: Tue, 31 Aug 2010 09:20:43 +0100 From: MY NAME HERE <MY EMAIL ADDRESS MY OWN DOMAIN NOT RUNBOX A/C> X-Mailer: The Bat! (v3.99.25) Professional

31 Aug 2010, 05:49 PM	#4
outlawuk Junior Member Join Date: Aug 2010 Posts: 5	I just attempted and failed to send an email from N new computer. Here are the error messages from the log. I have concealed my email address here: ====================== 31/08/2010, 09:41:58: SEND - sending mail messages - 1 messages in queue 31/08/2010, 09:42:00: SEND - Initiating TLS handshake >31/08/2010, 09:42:01: SEND - Certificate S/N: 131BBB, algorithm: RSA (2048 bits), issued from 29 May 2010 to 01 Jun 2011, for 1 host(s): secure.runbox.com. >31/08/2010, 09:42:01: SEND - Owner: p5nO3RH9oERPnn7wI8X9d2YCJ56cd02U, NO, secure.runbox.com, GT74169998, See www.rapidssl.com/resources/cps (c)10, Domain Control Validated - RapidSSL(R), secure.runbox.com. >31/08/2010, 09:42:01: SEND - Issuer: US, Equifax, Equifax Secure Certificate Authority. 31/08/2010, 09:42:01: SEND - TLS handshake complete 31/08/2010, 09:42:01: SEND - connected to SMTP server 31/08/2010, 09:42:01: SEND - authenticating (plain)... 31/08/2010, 09:42:02: SEND - sending message to MY EMAIL ADDRESS 31/08/2010, 09:42:02: SEND - The last address submitted was <MY EMAIL ADDRESS> !31/08/2010, 09:42:02: SEND - Message has not been sent. Server reply - Administrative prohibition HELO/EHLO !31/08/2010, 09:42:02: FETCH - Connection to host broken (last commands sent were: "RCPT TO:<MY EMAIL ADDRESS>", "RSET") !31/08/2010, 09:42:02: FETCH - Connection to host broken (last commands sent were: "RSET", "RSET") 31/08/2010, 09:42:02: SEND - connection finished - 0 messages sent 31/08/2010, 09:42:02: SEND - Some messages were not sent - check the log for details

1 Sep 2010, 10:46 AM	#5
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	Open a Support Ticket here https://support.runbox.com/ and supply your username + paste the URL to this forum post. Kim

1 Sep 2010, 04:01 PM	#6
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Dominic, Yes, do as Kim has asked, it will be easier to sort out your problem that way. If you find a solution that might be of use to others, please share it in this forum thread for others to see. Best wishes David

2 Sep 2010, 07:25 AM	#7
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Hi, Perhaps you identify yourself as localhost to our server? That won't work, namely. Liz