Did you get a notification of interface change?

chrisjj · 2 Nov 2012, 05:30 AM

Is it just me who didn't get any notification of the recent change to the interface ?

Despite that I have Communication level Chatty (which I presume means I receive every notice), I didn't get any notice email that I can find.

If anyone did get one, could they post it please? Thanks.

BritTim · 2 Nov 2012, 05:46 AM

Quote:

Originally Posted by chrisjj

Is it just me who didn't get any notification of the recent change to the interface ?

Despite that I have Communication level Chatty (which I presume means I receive every notice), I didn't get any notice email that I can find.

If anyone did get one, could they post it please? Thanks.

No one received any notification. The nearest we got was

(For readers of the forum) some evidence of work on a new interface that we were promised would, when eventually introduced, run alongside the existing interface.
An announcement (both on the forums and in the message bar at the top ofn the screen after logging in) that FM would be done for about 30 minutes for maintenance on October 30.

Certainly, given the repeated assurances that the existing interface would remain fully supported, the changes (including a modified existing interface called "classic") came as a nasty shock.

chrisjj · 2 Nov 2012, 06:12 AM

OK - thanks Tim.

korowa · 2 Nov 2012, 10:03 AM

Overall, I feel the biggest issue with this overhaul is communications.

I would suggest to Opera Mail -Fastmail.FM that they consider - in future - releasing newsletters .. regarding upcoming upgrades, new services, subscription changes, etc.

Bamb0 · 2 Nov 2012, 10:19 AM

They didnt notify anyone cause they knew people would complain i bet!! (I am surprised they told us when they were dropping the original classic interface)

montmorencyfm · 3 Nov 2012, 06:45 AM

It's completely irrational, because for about 1% extra effort in effective communications, they could probably have avoided 80-90% of the backlash.

And for about another 5% of extra effort gone about it a slightly different way which would have kept 90-95% of the customers happy.

2 Nov 2012, 05:30 AM	#1
chrisjj Cornerstone of the Community Join Date: Jul 2003 Posts: 692	Did you get a notification of interface change? Is it just me who didn't get any notification of the recent change to the interface ? Despite that I have Communication level Chatty (which I presume means I receive every notice), I didn't get any notice email that I can find. If anyone did get one, could they post it please? Thanks.

2 Nov 2012, 06:12 AM	#3
chrisjj Cornerstone of the Community Join Date: Jul 2003 Posts: 692	OK - thanks Tim.

2 Nov 2012, 10:03 AM	#4
korowa Junior Member Join Date: Feb 2009 Posts: 15	Overall, I feel the biggest issue with this overhaul is communications. I would suggest to Opera Mail -Fastmail.FM that they consider - in future - releasing newsletters .. regarding upcoming upgrades, new services, subscription changes, etc.

2 Nov 2012, 10:19 AM	#5
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,878	They didnt notify anyone cause they knew people would complain i bet!! (I am surprised they told us when they were dropping the original classic interface)

3 Nov 2012, 06:45 AM	#6
montmorencyfm Member Join Date: Nov 2012 Posts: 48	It's completely irrational, because for about 1% extra effort in effective communications, they could probably have avoided 80-90% of the backlash. And for about another 5% of extra effort gone about it a slightly different way which would have kept 90-95% of the customers happy.