Runbox not Accessible (routing problems outside our network)

dbowdley · 1 Sep 2013, 02:41 AM

A small number of our customers are reporting that they cannot access the Runbox servers from their Internet provider.

It appears that there is a problem with one or more providers outside the Runbox network. Blix, Cogent and Telia are working to identify the problem but as yet there is no known cause and no estimated time for a solution.

We will post updates as we know more.

RunboxCustomer · 1 Sep 2013, 03:20 AM

I haven't experienced any problems. I use Mediacom and my wireless mobile provider.

filbert · 1 Sep 2013, 04:52 AM

I can't connect from the UK via Zen Internet

Thanks for the post, very helpful to know.

dbowdley · 1 Sep 2013, 05:16 AM

Hi filbert,

Zen Internet are one of the providers who we know have a problem getting to us. We have had other customers tell us they can't access us from Zen.

It might be worth mentioning it to them so that the full scale of the problem becomes known. However, we know some ISPs have responded with the attitude that it isn't their problem.

That's true, but not really in the spirit of the Internet where all the networks have to co-operate for things to work properly.

filbert · 1 Sep 2013, 05:53 AM

Done but it's outside support hours..
Rgrds F

dbowdley · 1 Sep 2013, 08:40 PM

We have been told the issue was with Telia and has now been resolved. If there are still problems please let us know.

1 Sep 2013, 02:41 AM	#1
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Runbox not Accessible (routing problems outside our network) A small number of our customers are reporting that they cannot access the Runbox servers from their Internet provider. It appears that there is a problem with one or more providers outside the Runbox network. Blix, Cogent and Telia are working to identify the problem but as yet there is no known cause and no estimated time for a solution. We will post updates as we know more.

1 Sep 2013, 03:20 AM	#2
RunboxCustomer Junior Member Join Date: Jun 2010 Posts: 29	I haven't experienced any problems. I use Mediacom and my wireless mobile provider.

1 Sep 2013, 04:52 AM	#3
filbert Senior Member Join Date: Aug 2013 Posts: 103	I can't connect from the UK via Zen Internet Thanks for the post, very helpful to know.

1 Sep 2013, 05:16 AM	#4
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Hi filbert, Zen Internet are one of the providers who we know have a problem getting to us. We have had other customers tell us they can't access us from Zen. It might be worth mentioning it to them so that the full scale of the problem becomes known. However, we know some ISPs have responded with the attitude that it isn't their problem. That's true, but not really in the spirit of the Internet where all the networks have to co-operate for things to work properly.

1 Sep 2013, 05:53 AM	#5
filbert Senior Member Join Date: Aug 2013 Posts: 103	Done but it's outside support hours.. Rgrds F

1 Sep 2013, 08:40 PM	#6
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	We have been told the issue was with Telia and has now been resolved. If there are still problems please let us know.