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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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10 Jun 2011, 02:10 AM | #1 |
Junior Member
Join Date: Jun 2011
Posts: 1
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Cant access family accounts
Yesterday 9th June I signed up for a family account with one "lite" user
I now cant access either of them, the master or the lite account. The Lite account i forgot my password and the account doesnt have a backup email. The master account i dont know what the user name for that account is Can anyone please help me as i am very new to using Fastmail. Jimmy |
10 Jun 2011, 03:17 AM | #2 |
Moderator
Join Date: Aug 2001
Location: USA Northwest
Posts: 3,849
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Funny, I remember that almost happening to me. The master account name wasn't named what I expected, something like master_user or whatever. Didn't you have that master info mailed to another account when you set up the family master? It should be there. Did you get a receipt mailed to your backup account? I think that would help you in dealing with Fastmail support if required.
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10 Jun 2011, 06:05 PM | #4 | |
Essential Contributor
Join Date: Mar 2008
Posts: 323
Representative of:
Fastmail.FM |
Quote:
masteruser_<FamilyName>@<fastmaildomain>.tld So, if you have chosen the fastmail domain "fastmail.fm" and specified the family/business name as "Family", your master account username would be: masteruser_family@fastmail.fm However, if its your own domain, the master account username would be: masteruser@<yourowndomain.tld> If you still can't login, just submit a support ticket with the "Family Name" you specified during signup and one of us can help you with this. -Yassar. |
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