Mailshell Hell

Tropikatz · 14 Dec 2004, 05:51 AM

We have been a paid Mailshell email subscriber for years. About eight days ago, we could not log on. It said there was no record of our user name. We have sent emails to their help email every day and have heard nothing back. Does anyone have any idea how we can reach these people. This is pure hell. We have called, also, and just get a recorded message.
Thankyou.

war17 · 14 Dec 2004, 06:07 AM

Are you referring to Mailshell or Mailsnare?

Tropikatz · 14 Dec 2004, 06:11 AM

At first I thought you were making a joke, but I looked up Mailsnare and see it is a legit service. No, it is Mailshell that is driving us nutz!

war17 · 14 Dec 2004, 06:34 AM

Most of us here are familiar with Mailsnare. I went to GoDaddy to get the registration information of Mailshell.com.

https://registrar.godaddy.com/whois....AILSHELL%2Ecom

You can try to call Tony Hostmaster in San Francisco.

14 Dec 2004, 06:34 AM

If nothing else works, you can email their Postmaster@ address and their Whois contact addresses...

Killer · 14 Dec 2004, 09:31 AM

I am a mailshell free user and I don't have such a problem. Did you try to logon from a different computer and different network just to be sure it isn't a local or network problem?

war17 · 14 Dec 2004, 09:51 AM

Quote:

Originally posted by Tropikatz
We have been a paid Mailshell email subscriber for years. About eight days ago, we could not log on. It said there was no record of our user name. We have sent emails to their help email every day and have heard nothing back. Does anyone have any idea how we can reach these people. This is pure hell. We have called, also, and just get a recorded message.
Thank you.

Since Killer is a Mailshell user and can log in, Mailshell servers are working, at least some of them. A main reason for inability to log in to webmai is a corrupted cookie file. Delete all temporary internet files and cookies.

Empath · 14 Dec 2004, 10:23 AM

I've been a Mailshell user for years. The problems they have, other than administrative during their period of rapid growth, usually are short lived. A week is long enough to suspect a very significant problem.

There is more than one way to log in.

1)You can log in with the email address from which you registered.

2)If you use your own domain with them, you can log in with just your domain name.

3)If you used a third level name with 'mailshell.com' before buying a personal domain, then your third level name is still effective, and you can log in with it, in the form "{yourname}.mailshell.com"

The most straightforward, and apparently the best way since it appears the other two has to do a link search, is to log in with your original email address from which you registered.

14 Dec 2004, 05:51 AM	#1
Tropikatz Junior Member Join Date: Dec 2004 Posts: 2	Mailshell Hell We have been a paid Mailshell email subscriber for years. About eight days ago, we could not log on. It said there was no record of our user name. We have sent emails to their help email every day and have heard nothing back. Does anyone have any idea how we can reach these people. This is pure hell. We have called, also, and just get a recorded message. Thankyou.

14 Dec 2004, 06:07 AM	#2
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	Are you referring to Mailshell or Mailsnare?

14 Dec 2004, 06:11 AM	#3
Tropikatz Junior Member Join Date: Dec 2004 Posts: 2	At first I thought you were making a joke, but I looked up Mailsnare and see it is a legit service. No, it is Mailshell that is driving us nutz!

14 Dec 2004, 06:34 AM	#4
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	Most of us here are familiar with Mailsnare. I went to GoDaddy to get the registration information of Mailshell.com. https://registrar.godaddy.com/whois....AILSHELL%2Ecom You can try to call Tony Hostmaster in San Francisco.

14 Dec 2004, 06:34 AM	#5
Daniel S Guest Posts: n/a	If nothing else works, you can email their Postmaster@ address and their Whois contact addresses...

14 Dec 2004, 09:31 AM	#6
Killer Intergalactic Postmaster Join Date: Nov 2000 Location: Singapore Posts: 6,762 Representative of: Killer.kkk.sg	I am a mailshell free user and I don't have such a problem. Did you try to logon from a different computer and different network just to be sure it isn't a local or network problem?

14 Dec 2004, 10:23 AM	#8
Empath Senior Member Join Date: Oct 2000 Location: Keizer, Oregon USA Posts: 132	I've been a Mailshell user for years. The problems they have, other than administrative during their period of rapid growth, usually are short lived. A week is long enough to suspect a very significant problem. There is more than one way to log in. 1)You can log in with the email address from which you registered. 2)If you use your own domain with them, you can log in with just your domain name. 3)If you used a third level name with 'mailshell.com' before buying a personal domain, then your third level name is still effective, and you can log in with it, in the form "{yourname}.mailshell.com" The most straightforward, and apparently the best way since it appears the other two has to do a link search, is to log in with your original email address from which you registered.