Anyone having problems with Proxy Servers

weaver4 · 1 Jul 2005, 01:22 AM

I cannot send mail using the proxy server smpts.proxy.fastmail.fm

I am using thunderbird and it ask me for certificicate approval (which it has always done) then it ask me for a password (which it has never done before). Then it rejects may password.

Any thoughts?

billybob · 1 Jul 2005, 01:41 AM

Me too. Same situation. I can retrieve IMAP mail thorugh proxy but can't use smtp.

waynenf · 1 Jul 2005, 02:00 AM

Same problem here with smtp proxy server.

No mention of any outage on any of the status web pages.

I guess we can chalk this up to our weekly Fastmail outage?

I really wish these folks would get the stability issues worked out once and for all... many FREE service have better up time performance. Why am I paying for this service again?

billybob · 1 Jul 2005, 02:02 AM

not sure what you're talking about in terms of weekly outages. for me, FM has been rock solid all year. this is the first major blip I've had.

in my mind, it's only minor. the web interface still works and works well.

waynenf · 1 Jul 2005, 02:25 AM

If you check the server status page (which seems to be missing some of the smaller outages), there have been quite a few outages of some type over the past few months.

I pay for a reliable email service. Yes, the web interface may be stable, but for those of us who rely on IMAP/SMTP service, these outages are just not acceptable any longer.

Free email providers like Yahoo and Google now offer the same storage as Fastmail, without the bandwidth limitations, and have great reliability (uptime).

If Fastmail intends on remaining competitive, the folks running the show need to put more effort into maintaining a reliable system PLUS adding new, desired functionality.

weaver4 · 1 Jul 2005, 03:37 AM

I just got this from FastMail support. I hope it helps you.

It worked for me.
======================================
Hi,

Sorry for that. This was due to a change at our end. Could you try
connecting to the IP address

66.111.4.42

instead of smtps server? That should fix it. You can revert back to
using the smtps server after around 12-24 hours, by which time your
local DNS cache should pickup the changed IPs.

Sorry for any inconvenience.

Regards,

Kurian.

robmueller · 1 Jul 2005, 03:43 AM

Actually that's not quite right. I've just let Kurian know that the IP changes weren't the cause of the problem, and you shouldn't need to use a fixed IP, the problem was the SMTP authentication issue as discussed here:

http://www.emaildiscussions.com/...threadid=36437

It should be working now, let me know if you're still having problems.

Rob

1 Jul 2005, 01:22 AM	#1
weaver4 Essential Contributor Join Date: Aug 2004 Location: Raleigh, NC, USA Posts: 246	Anyone having problems with Proxy Servers I cannot send mail using the proxy server smpts.proxy.fastmail.fm I am using thunderbird and it ask me for certificicate approval (which it has always done) then it ask me for a password (which it has never done before). Then it rejects may password. Any thoughts?

1 Jul 2005, 01:41 AM	#2
billybob Junior Member Join Date: Aug 2002 Posts: 23	Me too. Same situation. I can retrieve IMAP mail thorugh proxy but can't use smtp.

1 Jul 2005, 02:00 AM	#3
waynenf Member Join Date: Feb 2002 Posts: 61	Same problem here with smtp proxy server. No mention of any outage on any of the status web pages. I guess we can chalk this up to our weekly Fastmail outage? I really wish these folks would get the stability issues worked out once and for all... many FREE service have better up time performance. Why am I paying for this service again?

1 Jul 2005, 02:02 AM	#4
billybob Junior Member Join Date: Aug 2002 Posts: 23	not sure what you're talking about in terms of weekly outages. for me, FM has been rock solid all year. this is the first major blip I've had. in my mind, it's only minor. the web interface still works and works well.

1 Jul 2005, 02:25 AM	#5
waynenf Member Join Date: Feb 2002 Posts: 61	If you check the server status page (which seems to be missing some of the smaller outages), there have been quite a few outages of some type over the past few months. I pay for a reliable email service. Yes, the web interface may be stable, but for those of us who rely on IMAP/SMTP service, these outages are just not acceptable any longer. Free email providers like Yahoo and Google now offer the same storage as Fastmail, without the bandwidth limitations, and have great reliability (uptime). If Fastmail intends on remaining competitive, the folks running the show need to put more effort into maintaining a reliable system PLUS adding new, desired functionality.

1 Jul 2005, 03:37 AM	#6
weaver4 Essential Contributor Join Date: Aug 2004 Location: Raleigh, NC, USA Posts: 246	I just got this from FastMail support. I hope it helps you. It worked for me. ====================================== Hi, Sorry for that. This was due to a change at our end. Could you try connecting to the IP address 66.111.4.42 instead of smtps server? That should fix it. You can revert back to using the smtps server after around 12-24 hours, by which time your local DNS cache should pickup the changed IPs. Sorry for any inconvenience. Regards, Kurian.

1 Jul 2005, 03:43 AM	#7
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	Actually that's not quite right. I've just let Kurian know that the IP changes weren't the cause of the problem, and you shouldn't need to use a fixed IP, the problem was the SMTP authentication issue as discussed here: http://www.emaildiscussions.com/...threadid=36437 It should be working now, let me know if you're still having problems. Rob