Is Support really backed up 10 days?

ServiceTech · 13 Nov 2012, 02:06 PM

It appears that people have not received response to Support requests 10 days old now. I have seen a response for a 6 day old one, but it was a pat answer of no use. Does any one know the status of Support?

Of particular interest is help for people the who have not been able to get into their mail at all for nearly 2 weeks now.

ServiceTech · 14 Nov 2012, 01:08 PM

I guess nobody knows.

BritTim · 14 Nov 2012, 04:18 PM

Quote:

Originally Posted by ServiceTech

I guess nobody knows.

Only FM knows, and they are clearly not willing to let anyone else know when support requests can realistically expect to be responded to ... sigh!

I have been uncomfortable for a long time about the lack of an emergency support phone number (use of which I would expect to be chargeable). Recent events have only increased my concerns in this area.

William9 · 14 Nov 2012, 11:14 PM

Those are some of the reasons why I found FM unsuitable for business or professional email service.

ServiceTech · 15 Nov 2012, 06:41 AM

Quote:

Originally Posted by William9

Those are some of the reasons why I found FM unsuitable for business or professional email service.

Personal use too. Who wants to be without access to their email for 2 weeks now? Not any of my customers, they have me switch them to other providers.

unbob · 16 Nov 2012, 04:08 AM

Are they blaming their troubles on "Sandy"? (Hey, why not - that makes as much sense as any of these so-called "enhancements"!)

William9 · 16 Nov 2012, 04:18 AM

My comments originate from personal experience long before Sandy and keeping tabs on user feedback on this forum.

labarum · 16 Nov 2012, 10:36 PM

I raised a ticket on this issue three days ago

http://www.emaildiscussions.com/showthread.php?t=65752

Just got an answer - they will refer to their designer.

13 Nov 2012, 02:06 PM	#1
ServiceTech Member Join Date: Nov 2012 Posts: 38	Is Support really backed up 10 days? It appears that people have not received response to Support requests 10 days old now. I have seen a response for a 6 day old one, but it was a pat answer of no use. Does any one know the status of Support? Of particular interest is help for people the who have not been able to get into their mail at all for nearly 2 weeks now.

14 Nov 2012, 01:08 PM	#2
ServiceTech Member Join Date: Nov 2012 Posts: 38	I guess nobody knows.

14 Nov 2012, 11:14 PM	#4
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	Those are some of the reasons why I found FM unsuitable for business or professional email service.

16 Nov 2012, 04:08 AM	#6
unbob Senior Member Join Date: Oct 2006 Posts: 100	Are they blaming their troubles on "Sandy"? (Hey, why not - that makes as much sense as any of these so-called "enhancements"!)

16 Nov 2012, 04:18 AM	#7
William9 The "e" in e-mail Join Date: Nov 2005 Location: San Francisco Posts: 2,281	My comments originate from personal experience long before Sandy and keeping tabs on user feedback on this forum.

16 Nov 2012, 10:36 PM	#8
labarum Essential Contributor Join Date: Dec 2002 Location: UK and Cyprus Posts: 399	I raised a ticket on this issue three days ago http://www.emaildiscussions.com/showthread.php?t=65752 Just got an answer - they will refer to their designer.