Fastmail has come to a stop using new interface

JohnMike · 15 Nov 2012, 07:38 PM

Hi All,

In all the years I have used Fastmail I have never ever not once ever ever ever ever been kept waiting to read my e mails. Hence the word "fast" in the title.

This morning I clicked on a mail in the new interface I see the following message

loading......

I waited... and waited... and waited ... and gave up went to another unread mail and I see the message

loading......

I waited .... and waited .....gave up made a cup of coffee came back and I see the message

loading......

I gave up and tried another mail and I see the message

loading......

Is anyone else experiencing this???????

This wasn't happening last week.

This really is taking the biscuit.

What are we to think! what the f@~?:>@~+_:?> is going on. I am seriously P@~:}{?> off now and depressed. I just don't need this.

JohnMike · 15 Nov 2012, 07:53 PM

I have tried again and again All I see is loading...........

I am at the end of my tether with this.

thymara · 15 Nov 2012, 09:10 PM

which of the 3 UIs are you having issues with - classic, modern or beta?

nighthawk700 · 15 Nov 2012, 10:06 PM

I'm using the modern and I'm noticing it is slower (getting the loading messages for a few seconds), although not at a standstill.

JohnMike · 15 Nov 2012, 10:16 PM

I don't know I think I am using the New interface. Not the classic what the heck is beta

thymara · 15 Nov 2012, 10:36 PM

If you read this thread you will see reference to a UI that contains some new style sheets. That is what I'm referring to as beta since the url is http://beta.fastmail.fm/

modern is the UI that went live that caused all the negative posts ~ 2 weeks ago. It's url is http://www.fastmail.fm/

classic can be found here - http://classic.fastmail.fm which is then redirected to https://www.fastmail.fm/?force_interface=html which is a logon screen with the classic interface option checked so it's automatically on. There are multiple ways into classic, I'm simply showing one of them

given that functionality differs across these interfaces it is helpful to know which one you are using at any particular time

JohnMike · 15 Nov 2012, 11:33 PM

Ok well if you insist we will call it the modern rather than the new interface .... I could think of quite a few far more appropriate names for it.

Ok so during the day it has got worse. This morning I could not read e mail without seeing the
the message

loading......

Sending a composed e mails was slower than I have ever known before.

NOW I can't log in at all!!

Now it just says Loading with a barber poll style grey progress bar underneath it.

A little dialogue box keeps appearing and disappearing saying unable to connect to server, reconnecting to server etc etc.

This is just ridiculous. I telephoned Opera this morning trying to speak to someone. No body is able to help. I am at my wits end yet another COMPLETE DAY LOST because of this poxy rubbish.

JohnMike · 15 Nov 2012, 11:37 PM

Can we agree on stupidwasteoftimeandeffortdrivingmenuts UI instead of modern UI , just a thought.

JohnMike · 15 Nov 2012, 11:51 PM

Oh no !!!! tear hair out time

arggghhhhhh arggjhhhhhhhhhhhhhhhhhhhhhhhhhh arghhhhhhhhhhh arghhhhhhhh

just clicked classic to see if I can log in that way and I am straight in

Uncontrollable screaming frustration.

Ripping hair out

Smashing head against wall

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

All those hours lost

arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

My God what is the point of this new sorry modern UI it's INSANE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am going to lie down in a dark room for a while to recover myself.

I feel at elevated risk of stroke.

ServiceTech · 16 Nov 2012, 12:54 AM

My customers are quite happy with GoDaddy of all things. They get their own domain so that they are no longer dependent on any one email provider, then use GoDaddy's free web based email that is quite elegant. Less expensive and I have to say that, being a larger company, they have a powerful international backbone and servers - plus free, capable phone support.

wintermutt · 16 Nov 2012, 01:55 AM

I'm having no luck whatsoever logging into my Fastmail account. Just getting the "loading" message.

This is in Safari 6.0.2 I'm running Apple OS 10.8.2

In Camino I have no problem getting in. WTF?

To say that this is extremely frustrating doesn't quite cover it. I've been using the Safari browser for years with my Fastmail account.

Anyone else having this issue in Safari and OS10.

Anyone know a solution?

Thanks

thymara · 16 Nov 2012, 02:33 AM

I also run OS X 10.8.2 and Safari 6.0.2

my preferred UI into fastmail is mail.app

have you tried inputting your credentials into mail and accessing via imap?

jofallon · 16 Nov 2012, 02:34 AM

A lot of the problems people are having may be due to browser issues with the new JavaScript Ajax stuff. It may be really cool, but it needs to work reliably. I'm stuck using IE 8 at work. The simpler stuff Pobox and Polarismail use works fine; less functional maybe, but still gets the job done (or enough of it).

There are a lot of browsers in use. Most people aren't going to be using Opera, for whatever reason. If FM wants to use a lot of Ajax stuff, it needs to be tested, thoroughly, with all the major browsers.

zidium · 16 Nov 2012, 02:44 AM

Follow these three steps and end your frustrations with Fastmail forever.

It's worked for me.

JohnMike · 16 Nov 2012, 02:59 AM

Thanks Zidium, mail store looks great. Just the ticket.

15 Nov 2012, 07:38 PM	#1
JohnMike Member Join Date: Dec 2008 Posts: 78	Fastmail has come to a stop using new interface Hi All, In all the years I have used Fastmail I have never ever not once ever ever ever ever been kept waiting to read my e mails. Hence the word "fast" in the title. This morning I clicked on a mail in the new interface I see the following message loading...... I waited... and waited... and waited ... and gave up went to another unread mail and I see the message loading...... I waited .... and waited .....gave up made a cup of coffee came back and I see the message loading...... I gave up and tried another mail and I see the message loading...... Is anyone else experiencing this??????? This wasn't happening last week. This really is taking the biscuit. What are we to think! what the f@~?:>@~+_:?> is going on. I am seriously P@~:}{?> off now and depressed. I just don't need this.

15 Nov 2012, 07:53 PM	#2
JohnMike Member Join Date: Dec 2008 Posts: 78	This is hopeless. I have tried again and again All I see is loading........... I am at the end of my tether with this.

16 Nov 2012, 02:34 AM	#13
jofallon Junior Member Join Date: Nov 2007 Posts: 26	New interface A lot of the problems people are having may be due to browser issues with the new JavaScript Ajax stuff. It may be really cool, but it needs to work reliably. I'm stuck using IE 8 at work. The simpler stuff Pobox and Polarismail use works fine; less functional maybe, but still gets the job done (or enough of it). There are a lot of browsers in use. Most people aren't going to be using Opera, for whatever reason. If FM wants to use a lot of Ajax stuff, it needs to be tested, thoroughly, with all the major browsers.

15 Nov 2012, 09:10 PM	#3
thymara Member Join Date: Sep 2012 Posts: 97	which of the 3 UIs are you having issues with - classic, modern or beta?

15 Nov 2012, 10:06 PM	#4
nighthawk700 Essential Contributor Join Date: Oct 2004 Location: Baltimore, MD Suburbs (US) Posts: 237	I'm using the modern and I'm noticing it is slower (getting the loading messages for a few seconds), although not at a standstill.

15 Nov 2012, 10:16 PM	#5
JohnMike Member Join Date: Dec 2008 Posts: 78	I don't know I think I am using the New interface. Not the classic what the heck is beta

15 Nov 2012, 10:36 PM	#6
thymara Member Join Date: Sep 2012 Posts: 97	If you read this thread you will see reference to a UI that contains some new style sheets. That is what I'm referring to as beta since the url is http://beta.fastmail.fm/ modern is the UI that went live that caused all the negative posts ~ 2 weeks ago. It's url is http://www.fastmail.fm/ classic can be found here - http://classic.fastmail.fm which is then redirected to https://www.fastmail.fm/?force_interface=html which is a logon screen with the classic interface option checked so it's automatically on. There are multiple ways into classic, I'm simply showing one of them given that functionality differs across these interfaces it is helpful to know which one you are using at any particular time

15 Nov 2012, 11:33 PM	#7
JohnMike Member Join Date: Dec 2008 Posts: 78	Ok well if you insist we will call it the modern rather than the new interface .... I could think of quite a few far more appropriate names for it. Ok so during the day it has got worse. This morning I could not read e mail without seeing the the message loading...... Sending a composed e mails was slower than I have ever known before. NOW I can't log in at all!! Now it just says Loading with a barber poll style grey progress bar underneath it. A little dialogue box keeps appearing and disappearing saying unable to connect to server, reconnecting to server etc etc. This is just ridiculous. I telephoned Opera this morning trying to speak to someone. No body is able to help. I am at my wits end yet another COMPLETE DAY LOST because of this poxy rubbish.

15 Nov 2012, 11:37 PM	#8
JohnMike Member Join Date: Dec 2008 Posts: 78	Can we agree on stupidwasteoftimeandeffortdrivingmenuts UI instead of modern UI , just a thought.

15 Nov 2012, 11:51 PM	#9
JohnMike Member Join Date: Dec 2008 Posts: 78	Oh no !!!! tear hair out time arggghhhhhh arggjhhhhhhhhhhhhhhhhhhhhhhhhhh arghhhhhhhhhhh arghhhhhhhh just clicked classic to see if I can log in that way and I am straight in Uncontrollable screaming frustration. Ripping hair out Smashing head against wall !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All those hours lost arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh My God what is the point of this new sorry modern UI it's INSANE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am going to lie down in a dark room for a while to recover myself. I feel at elevated risk of stroke.

16 Nov 2012, 12:54 AM	#10
ServiceTech Member Join Date: Nov 2012 Posts: 38	My customers are quite happy with GoDaddy of all things. They get their own domain so that they are no longer dependent on any one email provider, then use GoDaddy's free web based email that is quite elegant. Less expensive and I have to say that, being a larger company, they have a powerful international backbone and servers - plus free, capable phone support.

16 Nov 2012, 01:55 AM	#11
wintermutt Junior Member Join Date: Nov 2012 Posts: 1	I'm having no luck whatsoever logging into my Fastmail account. Just getting the "loading" message. This is in Safari 6.0.2 I'm running Apple OS 10.8.2 In Camino I have no problem getting in. WTF? To say that this is extremely frustrating doesn't quite cover it. I've been using the Safari browser for years with my Fastmail account. Anyone else having this issue in Safari and OS10. Anyone know a solution? Thanks

16 Nov 2012, 02:33 AM	#12
thymara Member Join Date: Sep 2012 Posts: 97	I also run OS X 10.8.2 and Safari 6.0.2 my preferred UI into fastmail is mail.app have you tried inputting your credentials into mail and accessing via imap?

16 Nov 2012, 02:44 AM	#14
zidium Member Join Date: Nov 2012 Posts: 30	Follow these three steps and end your frustrations with Fastmail forever. It's worked for me.

16 Nov 2012, 02:59 AM	#15
JohnMike Member Join Date: Dec 2008 Posts: 78	Thanks Zidium, mail store looks great. Just the ticket.