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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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19 Sep 2019, 07:16 AM | #31 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Not sure who is at fault but if you use gmail there is no problem....not that I am a google fan
Last edited by Terry : 19 Sep 2019 at 07:32 AM. |
20 Sep 2019, 06:07 AM | #32 |
Master of the @
Join Date: May 2003
Posts: 1,326
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The problem here is MS. Forefront or whatever they call it is absolutely crap.
I would suggest a host that uses mailchannels to deliver email should help you. Try: https://hostballs.com/t/myw-its-my-b...s-angeles/2914 |
20 Sep 2019, 06:35 AM | #33 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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We are now using gmail for the important emails, its a nuisance using 2 email systems but a quick work round.
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20 Sep 2019, 06:59 AM | #34 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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Email services can't block Gmail universally or else they block 90% of incoming email.
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20 Sep 2019, 07:04 AM | #35 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Yes that's what we thought, its just a work round and a way of evaluating gmail....I cant say I am a fan as it lacks alias's, but have now set a few up in outlook now as that may be another option for sending to people we know who are using MS.
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20 Sep 2019, 11:54 AM | #36 | |
Member
Join Date: Dec 2007
Posts: 80
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Quote:
There are a whole bunch of posts in another forum I was on this morning of people complaining and trying to get answers. Apparently, someone got a little steamed as the thread was eventually closed by an MS moderator for becoming "too heated." Well jeez, Microsoft. What did you expect? You're messing with peoples' email! |
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22 Sep 2019, 04:20 AM | #37 | |
Member
Join Date: May 2010
Posts: 47
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Quote:
Given that email isn't rocket science, I'd guess that the intransigence of the Microsoft techs is caused by either gross stupidity or laziness. They may be happy to pretend it's someone else's fault when you can't prove that it's theirs. |
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24 Sep 2019, 09:04 AM | #38 |
Member
Join Date: Dec 2007
Posts: 80
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Just another update. I got a little nasty with Microsoft's rep, after which he came back and requested more email samples of the time when the issue occurred. Luckily, I had done a LOT of tests and still had everything sitting in MS quarantine. I even gave them the messages in msg format, which is what they wanted for some reason.
Today I finally heard back from them. They claimed the support team is not given access to decoded definitions of the Rule ID's in the X-Forefront-Antispam headers, so they finally escalated the case. "The response we received back was a confirmation that upon analysis of these .msg files, engineering has modified the antispam filter to avoid tagging this type of message as spam in the future. When inquiring for further information, they were unable to provide further specifics, as the exact checks made by Exchange Online Protection spam filters are not disclosed externally for security reasons." Since the messages were extremely simple, and should not in any way have looked like spam, I'm hoping this will help some of you. Maybe I'll even come back to Fastmail at some point. Cheers. |
24 Sep 2019, 09:31 AM | #39 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Lets hope that will help us.
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24 Sep 2019, 02:31 PM | #40 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
Under the circumstances, I cannot see how we can have any confidence that there is a long term fix for the issue. Thank you for pursuing this and keeping us updated. |
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26 Sep 2019, 02:16 PM | #41 | ||
Member
Join Date: Dec 2007
Posts: 80
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Quote:
When I saw Fastmail on his desktop, I asked if I could send an email to my work address. It was just a simple sentence, something we email each other all the time. At least it made it through and didn't get hung up in quarantine, but it was marked as spam and went into my work spam filter. Not confidence-inspiring. But yeah, you're right. MS is making it really difficult for us. Quote:
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26 Sep 2019, 07:00 PM | #42 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,744
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Having used Office 365 email for awhile you can get it to receive most email by adding to your contacts and whitelisting. OTOH when I try sending something to myself for the first time from various email services my email goes straight to Junk in many cases. Good luck getting MS to tell us why anything works the way it does! Or Google or Apple for that matter. In my experience Google's filtering is far superior and has many fewer false positives. Most email services don't give you much control over it.
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29 Sep 2019, 05:36 AM | #43 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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I have had a Fastmail account for 15 years and also have had an Office365 account for 6 years, as well as a Microsoft Exchange account at work. I often send messages from Fastmail (using Fastmail-owned domains and my custom Fastmail-hosted domain) to and from my personal, work, and other Outlook accounts. I never have any problems with emails going to spam or being rejected in either direction (FM to Outlook or Outlook to FM).
Unfortunately, spam has become a major problem, and big data is being used to fight it. For example, what if someone sends you an email with 20 of their friends (who you don’t know) in the CC list. You reply-to-all and some of those 20 friends-of-your-friend mark the message as spam (on purpose or by accident). If at a later time you send a message to those people (or other users of their email service, such as Outlook), will your message be treated as spam? Because the From address the recipient sees is so easily spoofed by the sender, it’s dangerous to rely solely on the From address to whitelist or block incoming messages. Fastmail at least has a way to mark messages as not-spam, but that feature doesn’t seem to be available for my Outlook account (when viewed from the Outlook iOS client). I just looked at my Outlook.com account, and the only message in my Junk Mail folder was sent from Microsoft to inform me about an activity at my Microsoft OneDrive account! So Microsoft marked their own internally-generated message as spam. Bill |
3 Oct 2019, 12:51 AM | #44 |
Member
Join Date: Dec 2007
Posts: 80
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3 Oct 2019, 12:53 AM | #45 | ||
Member
Join Date: Dec 2007
Posts: 80
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