Rob Norris: Comments on the EMD Forum

FredOnline · 18 Nov 2021, 11:22 PM

Comments made by robn on Reddit, about the EMD forum:

https://www.reddit.com/r/fastmail/co...kch/?context=3

Bamb0 · 19 Nov 2021, 03:05 AM

Well I gotta say if fastmail hadnt made stupid un-needed changes stuff wouldnt be so hard for them!!

They said they werent gonna drop the basic interface (classic) and then they did... Cutting alot of us offf!!

The staff here does an excellent Job... ReuvenNY and Jeff and Cybersmurf all do more than they should really..... If they see something that might offend someone they delete it......

This really is the best site for this kinda talk and I thank Edwin for keeping this such a good place to visit......

No --- companies are thier own worst enemies when they make stupid changes thus making thier service WORSE and then they complain about people not liking it.......

TenFour · 19 Nov 2021, 03:47 AM

I find it disconcerting when the email provider says "nor are EMD broadly representative of that customer type anymore." Meaning what exactly? That sounds like we want customers that don't complain or ask for support, which unfortunately has been lacking with FM for at least a few years. Sure, it is there, if you don't mind filing a ticket, waiting days for a response, then getting nothing helping, responding, waiting another few days for a response, and on and on. The current default customer position that FM has adopted seems to be prevalent in the industry: the customer is always wrong! The people are friendly, and often do help in the end, but when you could reach someone directly and immediately you could get things done quickly. I hate ticket systems!

Bamb0 · 19 Nov 2021, 05:05 AM

They want complaint sheep who are satisifed with less.......

Luckily not everyone is like this and wants BETTER things!!

18 Nov 2021, 11:22 PM	#1
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Rob Norris: Comments on the EMD Forum Comments made by robn on Reddit, about the EMD forum: https://www.reddit.com/r/fastmail/co...kch/?context=3

19 Nov 2021, 03:05 AM	#2
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,864	Well I gotta say if fastmail hadnt made stupid un-needed changes stuff wouldnt be so hard for them!! They said they werent gonna drop the basic interface (classic) and then they did... Cutting alot of us offf!! The staff here does an excellent Job... ReuvenNY and Jeff and Cybersmurf all do more than they should really..... If they see something that might offend someone they delete it...... This really is the best site for this kinda talk and I thank Edwin for keeping this such a good place to visit...... No --- companies are thier own worst enemies when they make stupid changes thus making thier service WORSE and then they complain about people not liking it.......

19 Nov 2021, 03:47 AM	#3
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,721	I find it disconcerting when the email provider says "nor are EMD broadly representative of that customer type anymore." Meaning what exactly? That sounds like we want customers that don't complain or ask for support, which unfortunately has been lacking with FM for at least a few years. Sure, it is there, if you don't mind filing a ticket, waiting days for a response, then getting nothing helping, responding, waiting another few days for a response, and on and on. The current default customer position that FM has adopted seems to be prevalent in the industry: the customer is always wrong! The people are friendly, and often do help in the end, but when you could reach someone directly and immediately you could get things done quickly. I hate ticket systems!

19 Nov 2021, 05:05 AM	#4
Bamb0 Master of the @ Join Date: Feb 2005 Location: USA Posts: 1,864	They want complaint sheep who are satisifed with less....... Luckily not everyone is like this and wants BETTER things!!