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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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1 Jul 2021, 07:56 AM | #1 |
Cornerstone of the Community
Join Date: Jan 2014
Posts: 561
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Does Fastmail auto-purge Trash now?
I’ve noticed my Trash folder only has about the last week’s worth of emails, even though I don’t have purging turned on and I haven’t manually deleted anything. Is this a new policy by Fastmail? If so I don’t see a setting to change it.
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1 Jul 2021, 09:03 AM | #2 | |
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Join Date: Jun 2008
Location: Perth
Posts: 664
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Quote:
My trash is set to autopurge at 365 days, and on checking my trash folder, the oldest trash is around 365 days old. I can't comment on any action that might take place if autopurge was not set. |
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1 Jul 2021, 09:09 AM | #3 |
Essential Contributor
Join Date: Mar 2007
Location: UK
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1 Jul 2021, 12:45 PM | #4 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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Be sure to check the advanced preferences of the Trash folder/label. The Auto-purge setting is at the very bottom. Auto-purge will only permanently delete messages which are not pinned. Messages are auto-purged based on the date they were deleted to Trash -- not the date the message arrived at your account.
If you use an email client with your Fastmail account, it may have an auto-purge setting which is deleting old messages in Trash. Fastmail has no control over how the messages are purged by such an external system, such as an email client connected using IMAP (which has access to all subscribed folders in your account). The external client can also delete pinned messages. I set my Trash folder to auto-purge after 31 days. I just checked the Trash folder, and I see messages deleted in the past 31 days just as expected. I cleaned up a lot of folders by deleted old emails a couple of weeks ago, so those very old messages haven't reached the 31 day age limit yet, even though the message dates are from many years ago. Bill |
1 Jul 2021, 04:53 PM | #5 |
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Join Date: Jan 2003
Location: Oxfordshire, UK
Posts: 603
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Do you use Apple clients?
Are you using an iPhone or other Apple product?
I think they default to emptying the trash after 30 days (or maybe even 7 days) so you always need to change that manually (and quickly) after adding Fastmail as an account. |
1 Jul 2021, 06:22 PM | #6 |
Cornerstone of the Community
Join Date: Jan 2014
Posts: 561
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I’m using an iPhone but I don’t see any configuration option for trash emptying.
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1 Jul 2021, 09:31 PM | #7 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,908
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3 Jul 2021, 01:05 AM | #8 | |
The "e" in e-mail
Join Date: Feb 2002
Posts: 2,937
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Interestingly, they are NOT unpinned when manually dragged/drug into the Trash folder. No idea what happens to messages that are pinned in Trash (whether Bill is correct in stating that they are not auto-purged), but who would pin a message in Trash? |
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3 Jul 2021, 02:20 AM | #9 | ||
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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Quote:
Quote:
Messages disappear from trash (Apple) Bill |
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