northeast US power outages impacting FM???

arw4f · 15 Aug 2003, 05:56 AM

Is the outage in the NE US and Canada hitting FM?

I'm accessing it from Virginia and can't seem to get through.

Onno · 15 Aug 2003, 05:58 AM

I believe it might be. If you can reach FM, please report in. I am unable to from here, but it may be just my ISP's peering links being gone.

snsh · 15 Aug 2003, 05:59 AM

maybe...can't ping www.nyi.net

geoff2 · 15 Aug 2003, 06:02 AM

Out for me (in Boston)

kwiniec · 15 Aug 2003, 06:11 AM

Down again.

----------

FastMail.FM Status Screen
(Please note that all times quoted are in the server's time-zone, not your time-zone.)

This screen was last refreshed at: Thu Aug 14 23:02:36 2003

The current time is Thu Aug 14 23:06:38 2003

When we last checked, the server was DOWN.

The server has been down since Thu Aug 14 23:00:51 2003
An up to date server status report is already available. Here is is.

Here is the server status report:

The web server is not responding. I'm running diagnostics now to see what's happening. Wait a moment...

Network provider responds to IP ping perfectly so the network is up.

FastMail.FM responds to IP ping perfectly, so the server is up.

FastMail.FM responds to name ping perfectly, so the DNS system is working.

We can't open a connection to the IMAP server at all!

We could ping the server, but we can't access IMAP. Sounds like there's a problem with the IMAP server software. If you're an administrator, go into the admin screen and choose 'Restart IMAP', otherwise through the forum or by emailing the webmaster.

Oh dear. The tests failed. The server's down. Follow the instructions above, and if you can't get it working, and it's been 30 minutes since the first report (see above for the first problem report time), send us a pager message using the admin screen.

End of server status report for Thu Aug 14 23:02:36 2003.

alaken · 15 Aug 2003, 06:12 AM

Out for me (DC area)

bitequator · 15 Aug 2003, 06:14 AM

Out for me too (TX)

msdayrocks · 15 Aug 2003, 06:15 AM

Out for me, on West coast, so they're probably just down?

Onno · 15 Aug 2003, 06:16 AM

Confirmed. There's nothing we can do at the moment but wait. It seems that NYI's connectivity is gone at the moment. More info on status as we get it.

NJSS · 15 Aug 2003, 06:21 AM

Out for me too from the UK - @ 22:21 BST = 21:21 GMT

NJSS

mammaduck · 15 Aug 2003, 06:21 AM

Yes, the servers are in New York, aren't they? Well, could be a couple of hours before FM is back up and running again. Well, nothing to do, a lot of websites down, no email to check, read all the post in this forum.... I'm off to bed

Hanneke

NJSS · 15 Aug 2003, 06:24 AM

I thought that we had debated elegant redundancy, and single points of failure?

I don't remember total reliance on servers in one geographical location, without backup power supplies being an issue.

I may be wrong - I often am.

mlevin · 15 Aug 2003, 06:31 AM

ugh. fastmail servers are in NY. remind me why they decided to host it there again?

it all mail going to the backup server in europe? is it going to be able to handle the backlog? is this going to hose us for days?

Onno · 15 Aug 2003, 06:32 AM

I believe they have backup power supplies and redundent connections to the outside world. However you always need to rely on peering links and third parties. If anyone in the long line towards your connection does not have a UPS at one point in their network, their link will go down.

In all likelyhood the FM servers are happily purring along at the moment. They're just not reachable.

Incoming mail is still being queued on the European server.

mlevin · 15 Aug 2003, 06:41 AM

Quote:

Originally posted by Onno
I believe they have backup power supplies and redundent connections to the outside world. However you always need to rely on peering links and third parties. If anyone in the long line towards your connection does not have a UPS at one point in their network, their link will go down.

In all likelyhood the FM servers are happily purring along at the moment. They're just not reachable.

Incoming mail is still being queued on the European server.

Cool, thanks for the update. And, to the other readers, I hope I didn't come off as insensitive. Obviously, email is a trivial concern when people on life support are without power and everyone is without air conditioning, trapped in subways, etc.

15 Aug 2003, 05:56 AM	#1
arw4f Senior Member Join Date: Aug 2001 Location: Virginia, USA Posts: 118	northeast US power outages impacting FM??? Is the outage in the NE US and Canada hitting FM? I'm accessing it from Virginia and can't seem to get through.

15 Aug 2003, 05:58 AM	#2
Onno Cornerstone of the Community Join Date: Nov 2002 Location: Amsterdam Posts: 753	I believe it might be. If you can reach FM, please report in. I am unable to from here, but it may be just my ISP's peering links being gone.

15 Aug 2003, 05:59 AM	#3
snsh Cornerstone of the Community Join Date: Dec 2002 Location: Boston Posts: 611	maybe...can't ping www.nyi.net

15 Aug 2003, 06:02 AM	#4
geoff2 Member Join Date: Mar 2002 Posts: 49	Out for me (in Boston)

15 Aug 2003, 06:11 AM	#5
kwiniec Senior Member Join Date: Oct 2001 Location: Maryland, USA Posts: 146	Down again. ---------- FastMail.FM Status Screen (Please note that all times quoted are in the server's time-zone, not your time-zone.) This screen was last refreshed at: Thu Aug 14 23:02:36 2003 The current time is Thu Aug 14 23:06:38 2003 When we last checked, the server was DOWN. The server has been down since Thu Aug 14 23:00:51 2003 An up to date server status report is already available. Here is is. Here is the server status report: The web server is not responding. I'm running diagnostics now to see what's happening. Wait a moment... Network provider responds to IP ping perfectly so the network is up. FastMail.FM responds to IP ping perfectly, so the server is up. FastMail.FM responds to name ping perfectly, so the DNS system is working. We can't open a connection to the IMAP server at all! We could ping the server, but we can't access IMAP. Sounds like there's a problem with the IMAP server software. If you're an administrator, go into the admin screen and choose 'Restart IMAP', otherwise through the forum or by emailing the webmaster. Oh dear. The tests failed. The server's down. Follow the instructions above, and if you can't get it working, and it's been 30 minutes since the first report (see above for the first problem report time), send us a pager message using the admin screen. End of server status report for Thu Aug 14 23:02:36 2003.

15 Aug 2003, 06:12 AM	#6
alaken Junior Member Join Date: Jan 2002 Location: Washington, DC Posts: 7	Out for me (DC area)

15 Aug 2003, 06:14 AM	#7
bitequator The "e" in e-mail Join Date: Apr 2003 Location: USA Posts: 2,978	Out for me too (TX)

15 Aug 2003, 06:15 AM	#8
msdayrocks Junior Member Join Date: Aug 2003 Posts: 6	Out for me, on West coast, so they're probably just down?

15 Aug 2003, 06:16 AM	#9
Onno Cornerstone of the Community Join Date: Nov 2002 Location: Amsterdam Posts: 753	Confirmed. There's nothing we can do at the moment but wait. It seems that NYI's connectivity is gone at the moment. More info on status as we get it.

15 Aug 2003, 06:21 AM	#10
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Out for me too from the UK - @ 22:21 BST = 21:21 GMT NJSS

15 Aug 2003, 06:21 AM	#11
mammaduck Cornerstone of the Community Join Date: Mar 2002 Location: Netherlands Posts: 706	Yes, the servers are in New York, aren't they? Well, could be a couple of hours before FM is back up and running again. Well, nothing to do, a lot of websites down, no email to check, read all the post in this forum.... I'm off to bed Hanneke

15 Aug 2003, 06:24 AM	#12
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	I thought that we had debated elegant redundancy, and single points of failure? I don't remember total reliance on servers in one geographical location, without backup power supplies being an issue. I may be wrong - I often am.

15 Aug 2003, 06:31 AM	#13
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	ugh. fastmail servers are in NY. remind me why they decided to host it there again? it all mail going to the backup server in europe? is it going to be able to handle the backlog? is this going to hose us for days?

15 Aug 2003, 06:32 AM	#14
Onno Cornerstone of the Community Join Date: Nov 2002 Location: Amsterdam Posts: 753	I believe they have backup power supplies and redundent connections to the outside world. However you always need to rely on peering links and third parties. If anyone in the long line towards your connection does not have a UPS at one point in their network, their link will go down. In all likelyhood the FM servers are happily purring along at the moment. They're just not reachable. Incoming mail is still being queued on the European server.