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Old 21 Sep 2021, 02:36 AM   #1
Cornerstone of the Community
Join Date: Jan 2003
Location: Oxfordshire, UK
Posts: 591
is fastmail down?


I have been unable to connect to fastmail servers (IMAP, webmail) from the UK for about 5 mins. Anyone else with this problem?

edit: shows a general availability problem.

Last edited by JamesHenderson : 21 Sep 2021 at 02:38 AM. Reason: added IMAP, webmail
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Old 21 Sep 2021, 05:17 AM   #2
Master of the @
Join Date: Feb 2017
Posts: 1,180
On Twitter they reported everything back to normal about 2 hours ago:


Some customers were having issues using webmail, as well as our mobile apps for approximately 15 minutes. Access has been restored and we are investigating the underlying cause. No mail has been lost.

We greatly appreciate your patience!
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Old 21 Sep 2021, 08:01 AM   #3
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,566
I wonder if they had a power outage??
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Old 21 Sep 2021, 10:32 PM   #4
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,934
Originally Posted by Bamb0 View Post
I wonder if they had a power outage??
It is almost impossible for a transitory power outage to cause a problem. A number of years ago, there was an issue where, after primary backup power was exhausted during a major outage by the power utility, servers were brought down because the emergency generators failed. Actions were taken to prevent a recurrence.

Usually, an outage affecting some users is caused by a network failure, often at an ISP not under the control of Fastmail or NYI.
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