SPAM filters have suddenly become really restrictive

shelmart · 2 Jan 2010, 01:20 AM

This started happening yesterday, December 31, and continues today.

Emails that are coming to me via two disposable email address services -- emailias and spamex -- are now all marked as SPAM. I have my filters set up to direct suspected junk mail to my inbox; I am using the trainable filter option, so I have been specifying that these items are not junk.

I have made no major changes to my filters recently, and thus this behaviour is highly perplexing. I have had email from paypal and ebay marked as spam today, even though I have received dozens (perhaps hundreds) of emails from ebay and paypal in the last couple of years -- with none marked as spam until today.

Advice will be greatly appreciated!

shelley

robert@fm · 2 Jan 2010, 09:02 AM

Do RB use SpamAssassin? If so, this problem could be the SA Y2010 Bug.

Incidentally, the correct word for UCE is "spam" (sentence case) -- "SPAM" (upper case) is a registered trade mark.

mrtoddf · 2 Jan 2010, 11:38 AM

I too see many emails (500+)going into my spam folder that i have rules on to stream to specific folders.. Guess I'll disable spam filter for now

kservik · 3 Jan 2010, 05:34 AM

I dont see a problem in my own account. I have alerted our tech-people and they will investigate.

Kim

tomhab · 3 Jan 2010, 09:57 PM

The reason looks like the spam filter has a FH_DATE_PAST_20XX filter, that means that any date past 2009 is considered vastly in the future. Only problem is that we're now in 2010

Can you update SpamAssassin (I think that's it?) please?

shelmart · 3 Jan 2010, 11:04 PM

If it's a problem with Spam Assassin, then I echo the request by tomhab -- please make the necessary update to Spam Assassin settings.

I am now finding that some emails from whitelisted senders and domains is being marked as spam.

shelley

tomhab · 4 Jan 2010, 07:26 AM

Quote:

Originally Posted by shelmart

I am now finding that some emails from whitelisted senders and domains is being marked as spam.

The problem I mentioned wouldn't affect whitelisted addresses

shelmart · 4 Jan 2010, 08:16 AM

Quote:

Originally Posted by tomhab

The problem I mentioned wouldn't affect whitelisted addresses

Then there's something else going on. I hope the Runbox folks will have some answers soon!

tomhab · 4 Jan 2010, 07:38 PM

To be honest shelmart, it's unlikely that whitelisted addresses would be affected. Could you make sure the addresses are whitelisted and otherwise post a sample header for us to take a look at? Obviously obscure any private data (won't need the body)

Geir · 4 Jan 2010, 08:20 PM

This issue was caused by a bug in SpamAssassin giving messages dated 2010 or later extra spam points (yep...).

See this bug report for details: https://issues.apache.org/SpamAssass...ug.cgi?id=6269

We have upgraded our software with the bugfix as of 11:15 CET today when our sysadmins returned after the holiday -- apologies for any inconvenience caused in the meantime.

- Geir

tomhab · 5 Jan 2010, 07:30 AM

Nice work! Seems good now

shelmart · 5 Jan 2010, 07:41 AM

Quote:

Originally Posted by tomhab

To be honest shelmart, it's unlikely that whitelisted addresses would be affected. Could you make sure the addresses are whitelisted and otherwise post a sample header for us to take a look at? Obviously obscure any private data (won't need the body)

I marked all such messages as "Not spam", and didn't make any notes as to which particular whitelisted domains were being marked as spam. If it happens again, I'll make sure to keep some detailed notes for further investigation. It did strike me as really, really odd -- but I am 100% certain that some emails from whitelisted domains were being marked as spam.

Anyway -- now that the holiday season is over and the runbox folks are back, it has been taken care of, and all is well.

(BTW, I do not mean to imply that the runbox folks shouldn't have taken a holiday -- they deserve some time off as much as anybody else, and I never expect full service *anywhere* during the xmas-new year's time.)

shelley

shelmart · 5 Jan 2010, 07:42 AM

Quote:

Originally Posted by Geir

We have upgraded our software with the bugfix as of 11:15 CET today when our sysadmins returned after the holiday -- apologies for any inconvenience caused in the meantime.

- Geir

My email is now coming through properly, no more false positives. Thanks for the speedy attention!

Shelley

Geir · 5 Jan 2010, 11:31 PM

Quote:

Originally Posted by shelmart

(BTW, I do not mean to imply that the runbox folks shouldn't have taken a holiday -- they deserve some time off as much as anybody else, and I never expect full service *anywhere* during the xmas-new year's time.)

The core team worked throughout (at a somewhat lower pace), but we weren't able to perform any upgrades or system modifications during the holidays.

With users in 140 countries every day is a business day.

- Geir

hajonez · 6 Jan 2010, 03:10 AM

Quote:

Originally Posted by Geir

With users in 140 countries every day is a business day.

And every night as well

Glad to hear that you guys managed to take a little time off over the New Year period. Trust that 2010 will be a good year for Runbox.

- Henry

2 Jan 2010, 01:20 AM	#1
shelmart Member Join Date: Nov 2003 Posts: 32	SPAM filters have suddenly become really restrictive This started happening yesterday, December 31, and continues today. Emails that are coming to me via two disposable email address services -- emailias and spamex -- are now all marked as SPAM. I have my filters set up to direct suspected junk mail to my inbox; I am using the trainable filter option, so I have been specifying that these items are not junk. I have made no major changes to my filters recently, and thus this behaviour is highly perplexing. I have had email from paypal and ebay marked as spam today, even though I have received dozens (perhaps hundreds) of emails from ebay and paypal in the last couple of years -- with none marked as spam until today. Advice will be greatly appreciated! shelley

2 Jan 2010, 09:02 AM	#2
robert@fm The "e" in e-mail Join Date: Feb 2002 Location: London, UK Posts: 4,681	Do RB use SpamAssassin? If so, this problem could be the SA Y2010 Bug. Incidentally, the correct word for UCE is "spam" (sentence case) -- "SPAM" (upper case) is a registered trade mark.

2 Jan 2010, 11:38 AM	#3
mrtoddf Junior Member Join Date: Nov 2006 Posts: 7	I too see many emails (500+)going into my spam folder that i have rules on to stream to specific folders.. Guess I'll disable spam filter for now

3 Jan 2010, 05:34 AM	#4
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	I dont see a problem in my own account. I have alerted our tech-people and they will investigate. Kim

3 Jan 2010, 09:57 PM	#5
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	The reason looks like the spam filter has a FH_DATE_PAST_20XX filter, that means that any date past 2009 is considered vastly in the future. Only problem is that we're now in 2010 Can you update SpamAssassin (I think that's it?) please?

3 Jan 2010, 11:04 PM	#6
shelmart Member Join Date: Nov 2003 Posts: 32	If it's a problem with Spam Assassin, then I echo the request by tomhab -- please make the necessary update to Spam Assassin settings. I am now finding that some emails from whitelisted senders and domains is being marked as spam. shelley

4 Jan 2010, 07:38 PM	#9
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	To be honest shelmart, it's unlikely that whitelisted addresses would be affected. Could you make sure the addresses are whitelisted and otherwise post a sample header for us to take a look at? Obviously obscure any private data (won't need the body)

4 Jan 2010, 08:20 PM	#10
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	This issue was caused by a bug in SpamAssassin giving messages dated 2010 or later extra spam points (yep...). See this bug report for details: https://issues.apache.org/SpamAssass...ug.cgi?id=6269 We have upgraded our software with the bugfix as of 11:15 CET today when our sysadmins returned after the holiday -- apologies for any inconvenience caused in the meantime. - Geir

5 Jan 2010, 07:30 AM	#11
tomhab Essential Contributor Join Date: Nov 2007 Posts: 236	Nice work! Seems good now