Billing Server Down!

EdGillett · 5 Nov 2003, 02:24 AM

A timeout error occurred trying to contact the billing server. Please try again later or contact the webmaster at webmaster@messagingengine.com.

... trying to open a new account for my client.

Any news?

Ed

Jeremy Howard · 5 Nov 2003, 06:45 AM

Worldpay (our payment processor) tells us that they're having problems with their servers. I'm working with them at the moment to see what's happening. I know they did a big systems upgrade recently - I hope something hasn't gone too wrong!

Talis · 5 Nov 2003, 01:10 PM

I've been trying to create a member account since late this afternoon. I didn't realize there were any issues with the billing server. Called Bank of America and they are stating that no transaction requests are being sent. Error message I've been receiving is:

Quote:

An error occurred trying to bill your credit card.
Sorry this transaction has been declined by your card issuer. Unfortunately no other information has been provided to us. You may wish to try another card
Please fix the problem and try again.

Just tried about 3 minutes ago. Repeated this about 8 times throughout the afternoon already.

I understand that it wasn't anything that fastmail.fm caused. Just hope that the billing system is restored so I can create two member accounts.

-Dan

Heartz · 5 Nov 2003, 02:13 PM

See

http://www.theregister.co.uk/content/55/33777.html

Looks like their being DOS'ed

Jeremy Howard · 5 Nov 2003, 03:38 PM

We just have to hope they sort this out soon!

Jeremy Howard · 5 Nov 2003, 07:37 PM

Worldpay is back now, so billing systems are now available again.

Thanks for you patience - sorry about that.

jbayne · 6 Nov 2003, 12:21 AM

Still having a problem with the billing. I was getting that same message last night, but now I'm getting a "card declined by issuer" message. After four tries, I contacted the issuer, and they said they haven't declined anything. Seems there is still a disconnect.

Thanks--
Jason

Jeremy Howard · 6 Nov 2003, 08:14 AM

Thanks for letting us know Jason. Turns out that Worldpay tweaked their systems without telling us just after they fixed their problem... We've updated our billing system now to handle this, and it seems to be working OK again. Thanks for your patience.

pran · 6 Nov 2003, 11:39 AM

I was having the same problems as everybody above. I emailed webmaster@messagingengine.com and they said they'd let me know when the payment system is working again. No word from them yet, but after reading this thread I thought I'd try it again. Tried it again just now and I'm still getting the "declined by your card issuer" message. I'm pretty sure my card is working, though.

Is there still a problem with the worldplay servers?

Jeremy Howard · 6 Nov 2003, 11:56 AM

Can you PM me your username and details of what you are trying to purchase? I thought things were OK now, and Rob said he'd emailed everyone impacted - somehow we missed you...

Jeremy Howard · 6 Nov 2003, 01:34 PM

Thanks Pran - I found the problem with your payments. You should be right now - just sign up again with identical details.

pran · 6 Nov 2003, 01:38 PM

I just tried it out now and it worked great. Thanks for the help!

Pran
"The newest fastmail member" ... well for the next 30 seconds.

**Sherry** · 6 Nov 2003, 01:40 PM

Pran,
Welcome to FastMail and the Forums

Sherry

pran · 6 Nov 2003, 01:49 PM

Thanks for the welcome! And I gotta thank you guys for all the usefull info in these forums. I've been reading posts for the past 3 days and have learned a lot. Now that I've got my fastmail account, I'll see if I can apply that knowledge and get my MX records setup and have a working email system with backups, etc...

It should be a fun couple of days...

Pran

Jeremy Howard · 6 Nov 2003, 04:16 PM

Just shoot us a message at support@fastmail.fm if you want us to check your virtual domain setup before you start using it, or if you have any questions about your account.

Glad you're finding the forum helpful - hope to see you around!

5 Nov 2003, 02:24 AM	#1
EdGillett Member Join Date: Jul 2002 Location: Guildford, UK Posts: 88	Billing Server Down! A timeout error occurred trying to contact the billing server. Please try again later or contact the webmaster at webmaster@messagingengine.com. ... trying to open a new account for my client. Any news? Ed

5 Nov 2003, 06:45 AM	#2
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Worldpay (our payment processor) tells us that they're having problems with their servers. I'm working with them at the moment to see what's happening. I know they did a big systems upgrade recently - I hope something hasn't gone too wrong!

5 Nov 2003, 02:13 PM	#4
Heartz Essential Contributor Join Date: Feb 2002 Location: Selangor, Malaysia Posts: 460	See http://www.theregister.co.uk/content/55/33777.html Looks like their being DOS'ed

5 Nov 2003, 03:38 PM	#5
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	We just have to hope they sort this out soon!

5 Nov 2003, 07:37 PM	#6
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Worldpay is back now, so billing systems are now available again. Thanks for you patience - sorry about that.

6 Nov 2003, 12:21 AM	#7
jbayne Junior Member Join Date: Nov 2003 Posts: 3	Still having a problem with the billing. I was getting that same message last night, but now I'm getting a "card declined by issuer" message. After four tries, I contacted the issuer, and they said they haven't declined anything. Seems there is still a disconnect. Thanks-- Jason

6 Nov 2003, 08:14 AM	#8
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Thanks for letting us know Jason. Turns out that Worldpay tweaked their systems without telling us just after they fixed their problem... We've updated our billing system now to handle this, and it seems to be working OK again. Thanks for your patience.

6 Nov 2003, 11:39 AM	#9
pran Junior Member Join Date: Nov 2003 Location: canada Posts: 7	I was having the same problems as everybody above. I emailed webmaster@messagingengine.com and they said they'd let me know when the payment system is working again. No word from them yet, but after reading this thread I thought I'd try it again. Tried it again just now and I'm still getting the "declined by your card issuer" message. I'm pretty sure my card is working, though. Is there still a problem with the worldplay servers?

6 Nov 2003, 11:56 AM	#10
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Can you PM me your username and details of what you are trying to purchase? I thought things were OK now, and Rob said he'd emailed everyone impacted - somehow we missed you...

6 Nov 2003, 01:34 PM	#11
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Thanks Pran - I found the problem with your payments. You should be right now - just sign up again with identical details.

6 Nov 2003, 01:38 PM	#12
pran Junior Member Join Date: Nov 2003 Location: canada Posts: 7	I just tried it out now and it worked great. Thanks for the help! Pran "The newest fastmail member" ... well for the next 30 seconds.

6 Nov 2003, 01:40 PM	#13
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Pran, Welcome to FastMail and the Forums Sherry

6 Nov 2003, 01:49 PM	#14
pran Junior Member Join Date: Nov 2003 Location: canada Posts: 7	Thanks for the welcome! And I gotta thank you guys for all the usefull info in these forums. I've been reading posts for the past 3 days and have learned a lot. Now that I've got my fastmail account, I'll see if I can apply that knowledge and get my MX records setup and have a working email system with backups, etc... It should be a fun couple of days... Pran

6 Nov 2003, 04:16 PM	#15
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	Just shoot us a message at support@fastmail.fm if you want us to check your virtual domain setup before you start using it, or if you have any questions about your account. Glad you're finding the forum helpful - hope to see you around!