|
FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
|
Thread Tools |
26 Mar 2016, 03:34 AM | #1 |
Essential Contributor
Join Date: Oct 2003
Posts: 327
|
Personalities?
In the classic UI there's a page that allows me to manage my personalities.
Where is it in the new UI? Thanks. |
26 Mar 2016, 05:32 AM | #2 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
|
In the "new" UI, the personalities are called "Accounts" in the Settings screens.
|
26 Mar 2016, 07:01 AM | #3 |
Essential Contributor
Join Date: Oct 2003
Posts: 327
|
|
26 Mar 2016, 07:56 AM | #4 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
|
Quote:
The hiding of the classic interface at https://classic.fastmail.com can be seen as a warning that they intend scrapping the entire classic interface, probably sooner rather than later. |
|
26 Mar 2016, 08:59 AM | #5 |
Master of the @
Join Date: May 2012
Location: Melbourne, Australia
Posts: 1,007
Representative of:
Fastmail.fm |
Actually it's the other way. The idea is to put the few options that most people look for front-and-centre, and put the more niche features out of the way. If you present every option to everyone all the time, then it takes a lot of mental effort for the uninitiated to understand them - they all appear to be equal.
Moving Classic out of the main login page is the same. A great many people (more than anyone expected) would accidentally click the "use Classic" checkbox (or worse; password managers were caching the field even when it was behind the "more" link) and then open a support ticket when they got stuck in an interface they didn't understand. Moving the classic login to the side has drastically reduced this, while the people that want Classic already know how to find it. The "clever psychology" is pretty much just making the options people want easier to get to. |
26 Mar 2016, 10:00 AM | #6 | |
Essential Contributor
Join Date: Oct 2003
Posts: 327
|
Quote:
The only reason for me to go into the "accounts" page is to tweak the advanced settings. Is it so hard to give the users a choice whether to expand or collapse the advanced settings by default? |
|
26 Mar 2016, 11:22 AM | #7 |
Master of the @
Join Date: May 2012
Location: Melbourne, Australia
Posts: 1,007
Representative of:
Fastmail.fm |
|
26 Mar 2016, 11:57 AM | #8 |
Essential Contributor
Join Date: Oct 2003
Posts: 327
|
|
26 Mar 2016, 10:00 PM | #9 | |
The "e" in e-mail
Join Date: Dec 2004
Location: a virtually impossible but finitely improbable position
Posts: 2,320
|
Quote:
It's not like the fastmail guys are becoming millionaires off this. Do the math on the supposed subscriber base... Out of that they have rent, employees, etc. No one is becoming rich. Engage the staff, and try to find a solution that works for everyone.. |
|
28 Mar 2016, 11:37 PM | #10 |
Senior Member
Join Date: May 2007
Posts: 103
|
I think having the classic interface at all may have been a mistake.
It's partitioned the userbase to have a group people who stick with the classic interface for their own reasons (i.e. whatever particular feature is missing or hard to discover in the new interface), and therefore don't provide feedback on those features being desired. And when their pet feature stops working, they lash out with non-specific complaints about the broken promise of the classic interface, rather than a specific feature request for what they actually want to do. See, this is the core problem. By having a classic interface, they in effect gave the people who want features the new interface doesn't have an island where they don't have to engage the staff. |
29 Mar 2016, 12:18 AM | #11 | |
Essential Contributor
Join Date: Apr 2010
Posts: 490
|
Quote:
FastMail would have done well to consider the metaphor of ripping a bandage off. If you have something difficult to do, get it over with as quickly as possible and then move on. You can't eliminate pain and suffering. The only thing you can control is how long it lasts. |
|
29 Mar 2016, 01:19 AM | #12 | |
The "e" in e-mail
Join Date: Dec 2004
Location: a virtually impossible but finitely improbable position
Posts: 2,320
|
Quote:
The thing is, many users that have been with fastmail since 2001 or so, are deeply connected to some of the custom functionality which drew us to fastmail in the first place. If Fastmail ripped off the bandaid too quickly, we would have lost essential functionality, and causing us to have lost email, and yes, we would have left. /cl |
|
29 Mar 2016, 03:10 AM | #13 |
Essential Contributor
Join Date: Apr 2010
Posts: 490
|
Perhaps, then, they should have set a definite time period for shutting down the classic UI -- three months, six months, a year, whatever -- something to let people know they would have to switch, while also allowing adequate time to do it. FastMail's mistake was promising to support the classic UI "indefinitely." That word can mean a lot of things. To me, it means something vague and unspecified -- could be a month, a year, or ten years. But a lot of users seem to have interpreted to mean "until the end of time," as in: "Everything about my e-mail will stay exactly the same, forever." Using the dictionary definition, both meanings are valid -- unspecified and unlimited. That's why using that word was a really bad idea on FastMail's part.
Last edited by Pfolson : 29 Mar 2016 at 03:19 AM. |
29 Mar 2016, 05:45 PM | #14 | |
Cornerstone of the Community
Join Date: Jan 2003
Location: The Village
Posts: 605
|
Quote:
(originally I just wanted to post "+1", but was told the message was not long enough ) |
|
29 Mar 2016, 10:40 PM | #15 | |
Essential Contributor
Join Date: Oct 2003
Posts: 327
|
Quote:
The only reason I am using fastmail's paid service instead of GMail's free one is the advanced functionality it offers. The new interface, I can adapt to but the loss of functionality is disturbing. See here for examples. |
|
Thread Tools | |
|
|